Site Reliability Engineer

About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

Position Overview:

The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SMEs managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization’s technology related outages, collaboration on technology projects

focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams. Additionally, partner with WM business units, various levels of management and staff to collect, analyse and make recommendations on optimizing the platform. This position will mainly perform DevOps/SRE role in Java, Unix & SQL technologies technology.

Responsibilities include:

• Incident Management -Create and manage necessary process involving incidents
• Partner with Ops Control to ensure IT and/or End User communications are handled appropriately
• Engage with the development team throughout the life cycle to support Application build for Reliability
• Develop software to automate manual operational work
• Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
• Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services
• Troubleshoot priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidents
• Analyse patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering
• Manage process related functions around large-scale events such as disaster recovery. Communicate closely with impacted groups to ensure all events are properly managed.

Primary Skills / Must have

• Bachelor’s/master’s degree in computer science, Information Systems or related field
• Proven track record supporting large scale multi-tiered cloud-based applications.
• Hands on experience with Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler tools such as TWS, AutoSys.
• Experience working in an Agile Development environment
• Proven ability to understand and troubleshoot complex problems under pressure
• Excellent communication skills (both written and oral), listening skills, influencing, and negotiation skills
• Experience with performance troubleshooting and remediation
• Experience with observability tools such as Splunk, Kibana, Grafana, Prometheus

Secondary Skills / Desired skills

• Knowledge of Azure platform is a plus
• Working knowledge of python

The pay range for this role is CAD $120,000 - $140,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”