IT Support Specialist – Caledon
- Caledon, ON, Canada
$60,000 to $65,000 CAD / year · Full-time
Applications open in a new tab.
Job details
- Pay
- $60,000 to $65,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
IT Support Specialist
Location: Caledon, ON
Schedule: Full-Time | 100% Onsite
Position Overview
We are seeking an experienced IT Support Specialist to provide hands-on technical support at one of our Ontario locations.
This is not a traditional ticket-heavy help desk position. You will be the primary IT resource onsite at your assigned location, so we're looking for someone smart, resourceful, independent, and comfortable taking ownership of technical issues.
The role is approximately 80% hands-on IT support and 20% networking.
Responsibilities
- Serve as the primary onsite IT support resource for the facility
- Troubleshoot desktops, laptops, printers, scanners, peripherals, and other workplace technology
- Support Windows environments and Microsoft 365
- Install, configure, deploy, and troubleshoot hardware and software
- Support warehouse/operational technology, including scanners and connected devices
- Troubleshoot network connectivity, Wi-Fi, switches, patch panels, and cabling
- Assist with basic network administration and infrastructure support
- Handle employee onboarding/offboarding and device provisioning
- Maintain hardware, software, asset, and licensing inventory
- Coordinate with remote IT teams and third-party vendors when necessary
- Follow IT security and network best practices
- Take ownership of onsite issues and troubleshoot independently before escalating
Qualifications
- 3+ years of hands-on IT support experience preferred
- Strong Windows and Microsoft 365 troubleshooting experience
- Experience troubleshooting desktops, laptops, printers, scanners, and peripherals
- Working knowledge of networking, connectivity, switches, and cabling
- Comfortable working independently as the primary IT person onsite
- Strong troubleshooting and problem-solving skills
- Resourceful, ambitious, and willing to figure things out
- Experience in an MSP, warehouse, distribution, logistics, manufacturing, or field support environment is highly preferred
- Experience supporting warehouse scanners or similar operational equipment is a strong plus
- CompTIA A+, Network+, Cisco, or similar certifications are helpful but not required
More about this job
Responsibilities
Provide hands-on onsite support for workplace and warehouse technology, including computers, printers, scanners, peripherals, Windows, and Microsoft 365. Troubleshoot network and connectivity issues, provision devices, maintain IT inventories, follow security practices, and coordinate with remote teams or vendors when needed.
Requirements
The role prefers at least three years of hands-on IT support experience, strong Windows and Microsoft 365 troubleshooting skills, and working knowledge of networking and cabling. Candidates should be independent and resourceful; experience in MSP, warehouse, logistics, manufacturing, or field support environments is highly preferred, while relevant certifications are helpful but not required.
Skills
- Windows Troubleshooting
- Microsoft 365
- Desktop Support
- Laptop Support
- Printer Support
- Scanner Support
- Hardware And Software Deployment
- Network Troubleshooting
- Wi-Fi
- Switches
- Cabling
- Basic Network Administration
- Device Provisioning
- IT Asset And License Inventory
- Problem-Solving
- IT Security Best Practices
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Transportation
- Logistics
Keywords
- IT Support
- Windows
- Microsoft 365
- Desktops
- Laptops
- Printers
- Scanners
- Peripherals
- Hardware Deployment
- Software Deployment
- Warehouse Technology
- Network Connectivity
- Wi-Fi
- Switches
- Patch Panels
- Cabling
- Network Administration
- Device Provisioning
- Employee Onboarding
- Employee Offboarding
- Asset Inventory
- Software Inventory
- License Inventory
- IT Security
- MSP
- Logistics
- Distribution
- Manufacturing
- Field Support
- CompTIA A+