IT Support Specialist – Onsite

IT Support Specialist – Onsite

Location: Caledon, ON, Canada

Employment Type: Full-Time, Permanent

Work Arrangement: 100% Onsite, Monday–Friday

Salary: CAD $60,000–$65,000 annually CAD

About the Opportunity

We are seeking a hands-on IT Support Specialist to provide onsite technical support for a fast-paced warehouse and distribution environment.

This position is ideal for an IT professional who enjoys troubleshooting hardware, supporting end users, maintaining network connectivity, and taking ownership of day-to-day technical issues.

The successful candidate will serve as the primary onsite IT resource, working closely with a broader IT team to ensure smooth operations.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment.
• Install, configure, troubleshoot, and maintain Windows workstations and business applications.
• Support Microsoft 365, Active Directory, user accounts, password resets, and access permissions.
• Troubleshoot network connectivity issues involving switches, Ethernet cabling, wireless access points, and local network infrastructure.
• Support warehouse technology, including barcode scanners, handheld devices, and label printers.
• Set up equipment for new employees and manage device replacements, deployments, and hardware refreshes.
• Diagnose and resolve hardware, software, and network issues with minimal supervision.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Maintain accurate IT asset records, support tickets, and technical documentation.
• Coordinate with remote IT teams and external vendors to minimize downtime.

Qualifications

• 2+ years of experience in IT support, desktop support, help desk, or field services.
• Strong hands-on experience troubleshooting desktops, laptops, printers, and Windows operating systems.
• Working knowledge of Microsoft 365 and Active Directory.
• Basic networking knowledge, including TCP/IP, DHCP, DNS, switches, Ethernet cabling, and wireless connectivity.
• Ability to independently troubleshoot and resolve technical issues.
• Strong communication skills and a customer-service-oriented approach.
• Ability to work onsite five days per week in Caledon, Ontario

Preferred Qualifications

• Previous experience supporting warehouses, distribution centers, manufacturing facilities, or logistics operations.
• Experience with barcode scanners, Zebra printers, handheld devices, or warehouse management systems.
• Experience working for a Managed Service Provider (MSP).
• CompTIA A+, Network+, or similar certifications are an asset but not required.
• Experience serving as the primary IT support resource at a facility.

What We're Looking For

Approximately 80% of the role involves hands-on IT support, including hardware, software, printers, scanners, and end-user troubleshooting. The remaining 20% focuses on networking, including switches, cabling, and connectivity issues.

We are looking for someone who is proactive, dependable, technically capable, and comfortable working independently in a busy onsite environment.

Schedule: Monday–Friday, fully onsite

Compensation: CAD $60,000–$65,000 annually