IT Observability Infrastructure Technician - Dynatrace

Tech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

We currently have a role as an IT Observability Infrastructure Technician - Dynatrace with our large consulting client, working for a investment bank in the downtown Montreal area. The role can be either a permanent role or a long term contract.

Role: IT Observability Infrastructure Technician - Dynatrace

Type: Permanent

Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary: Base salary ranges from $85,000 - $90,000 + 9% bonus + 3-5 weeks paid vacation + 6% RRSP matching + benefits + sick/personal day + cell phone allowance + discounts for public transit and may other perks

Contract Rate: $70-$75/hr (incorporated contractor)

MAIN RESPONSIBILITIES

The technical engineer has broad responsibilities for the deployment of related processes and services. This includes:

 Participate in providing design, implementation, management, integration and support ﴾2nd and 3rd levels﴿ for a 24*7 server and network monitoring platform.

 Maintain, upgrade and architect solutions in support of streamlined integrations across various

system platforms including:

o Dynatrace

o ITRS Geneos

o Alerting Chain

o Open Telemetry

 Produce documentation on standards and guidelines for regional deployment and use of tools

 Manage the relationship with external technology providers to review new products, escalate

issues, and provide a single voice from IT Production to these technology providers

 Evaluate current methods, software and architecture to propose and implement appropriate

processes and tools to improve ‐automate and secure‐ OS Engineering and Service Delivery teams

Run the Bank activity.

 Participate in global meetings and liaise with Global counter parts in Paris, UK, LATAM and APAC to ensure consistency and alignment of tools and processes.

 Attend audit and compliance reviews ensuring the team remains compliant with bank standards and to address any non-compliance. Ensures compliance with any and all related Policies

REQUIREMENTS

 3-5 years industry experience in a technology monitoring and architectural capacity

 Fluent in English

 System administration – In-depth knowledge and demonstrable hands-on experience in Linux/Unix and good knowledge on Windows systems.

 Good general understanding of global infrastructure, firewalls, network protocols, certificates

management, network load balancing and considerations in these areas.

 Proficiency with SQL and database concept

 Knowledge of programming and scripting methodologies and demonstrable proficiency in writing code in one or more of the following languages: Python, Perl, Shell Scripting (Bash).

 Automation – Experience of automated test /server automation tools such as Ansible, Jenkins, Git and integration with security vaults.

 Must be Dynatrace certified, if not, within 3 months after the beginning of the contract

SKILLS AND BEHAVIOURS

 Ability to create a collaborative environment and deliver a consensus agreement with key IT

personnel

 Good at organizing and managing multiple priorities and/or projects by using appropriate

methodologies and tools.

 Ability to work effectively in geographically dispersed cross-functional teams

 Ability to coordinate with various technical and non-technical teams to achieve quality results

 Introduce new ideas and processes which improve performance and productivity

 ITIL and process minded