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Tech Talent International

Senior Application Support Analyst – Equities

Montreal, QC, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Tech Talent International (TTI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

We currently have a role as a Senior Application Support Analyst – Equities with our large consulting client, working for a investment bank in the downtown Montreal area.

Role: Senior Application Support Analyst – Equities

Type: Permanent

Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary: Base salary ranges from $100,000 - $120,000 + 9% bonus + 3-5 weeks paid vacation + 6% RRSP matching + benefits + sick/personal day + cell phone allowance + discounts for public transit and may other perks

Language: Fluent English required; French is an asset

Calendar and Holidays: USA – New York

Role Overview

We are seeking a Senior Application Support Analyst with experience supporting equity products to join the Global Markets IT (GMI) department ata major Investment Bank in Montreal.

GMI manages the global information system across the entire Capital Markets value chain, with teams primarily located in Paris, London, New York, Montreal, Hong Kong, India, and Singapore.

Working in an Agile environment, you will contribute to a data-centric enterprise architecture supporting Capital Markets. You will serve as the primary point of contact for production support of the Equity platform in the Americas, supporting Trading, Sales, and Operations users regionally and globally.

The successful candidate will own incident resolution, handle trader requests, proactively monitor the platform, and contribute to its continuous improvement and resilience.

Key Responsibilities

Incident Management: Act as the first line of escalation for production incidents on the Equity platform. Triage, investigate, and drive resolution within agreed SLAs, ensuring clear and timely communication with stakeholders, including Front Office Trading in New York.
Trader and Business Request Handling: Serve as the primary IT contact for Trading, Sales, and Operations teams. Handle day-to-day requests, including data queries, configuration changes, and workflow investigations, ensuring responsiveness and service quality.
Active Application Monitoring: Proactively monitor the health and performance of Equity platform applications. Detect anomalies before they affect users and initiate appropriate remediation.
Production Control Tower: Ensure monitoring instrumentation is in place and accessible to support daily platform stability and ad hoc analysis. Maintain dashboards and alerts relevant to business operations.
Root-Cause Analysis and Continuous Improvement: Investigate recurring incidents and platform shortfalls. Document findings and propose improvements, working with development and infrastructure teams to implement fixes.
Cross-Regional Collaboration: Collaborate with support and delivery teams in Asia and globally to ensure follow-the-sun coverage and share best practices across GMI.
Platform Tooling and Automation: Improve support processes through scripting, automation of repetitive tasks, and participation in CI/CD pipeline activities relevant to production stability.
Technology and Tools Adoption: Integrate AI-assisted tools, such as GitHub Copilot, into daily support workflows to improve efficiency and delivery quality.

Requirements

Education and Experience

Degree in Computer Science preferred.
Five years of experience in application support, IT operations, or a hybrid support/SRE role within the financial industry.

Financial Knowledge

Knowledge of equity business and financial markets.
Understanding of equity front-to-back workflows.
Basic knowledge of financial instruments, including stocks, indices, options, futures, and swaps.

Technical Skills

Monitoring: Hands-on experience with ITRS Geneos and ELK.
Databases: SQL and NoSQL, including query writing, stored procedures, and query optimization.
Windows Server: Services, IIS, and scheduled tasks.
UNIX/Linux: Navigation, shell scripting, and Perl.
Batch Scheduling: Control-M.
Incident and Request Tracking: Jira or equivalent tools.
CI/CD: Working knowledge of Jenkins, Artifactory, and Ansible.
Containers: Working knowledge of Docker and Kubernetes.
AI-Assisted Tools: GitHub Copilot.

Communication and Competencies

Excellent written and verbal communication skills.
Ability to explain technical issues clearly to non-technical audiences, including traders, Sales, and management.
Rigorous incident and knowledge documentation habits.
Ability to work under pressure in a fast-paced trading environment.
Self-motivated and autonomous, with strong teamwork skills.
Meticulous, rigorous, and quick to learn.
Fluent English.

Preferred Qualifications

Knowledge of P&L and Value at Risk (VaR) concepts.
C# experience.
Experience with cloud platforms such as AWS, Azure, or Google Cloud.
French language skills.

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More about this job

Responsibilities

Provide production support for the Equity platform across the Americas, managing incidents, trader and business requests, and proactive application monitoring. Investigate root causes, improve platform resilience through automation and tooling, and collaborate with global support, development, and infrastructure teams.

Requirements

Requires five years of application support, IT operations, or hybrid support/SRE experience in financial services, along with knowledge of equity markets and front-to-back workflows. Candidates should have experience with monitoring tools, databases, Windows and Linux environments, batch scheduling, incident tracking, and CI/CD; a Computer Science degree is preferred.

Skills

Equity Platform Support
Incident Management
ITRS Geneos
ELK
SQL
NoSQL
Windows Server
UNIX/Linux
Shell Scripting
Perl
Control-M
Jira
Jenkins
Artifactory
Ansible
Docker

Benefits

9% Bonus
3-5 Weeks Paid Vacation
6% RRSP Matching
Benefits
Sick/Personal Days
Cell Phone Allowance
Public Transit Discounts

Visa sponsorship

Not detected in the job text

Keywords

Global Markets IT
Capital Markets
Equity Products
Equity Platform
Production Support
Incident Management
ITRS Geneos
ELK
SQL
NoSQL
Windows Server
IIS
UNIX/Linux
Shell Scripting
Perl
Control-M
Jira
Jenkins
Artifactory
Ansible
Docker
Kubernetes
GitHub Copilot
CI/CD
Agile
Financial Instruments
P&L
Value at Risk
C#
Cloud Platforms

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