Senior Application Support Analyst – Equities

Tech Talent International (TTI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

We currently have a role as a Senior Application Support Analyst – Equities with our large consulting client, working for a investment bank in the downtown Montreal area.

Role: Senior Application Support Analyst – Equities

Type: Permanent

Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary: Base salary ranges from $100,000 - $120,000 + 9% bonus + 3-5 weeks paid vacation + 6% RRSP matching + benefits + sick/personal day + cell phone allowance + discounts for public transit and may other perks

Language: Fluent English required; French is an asset

Calendar and Holidays: USA – New York

Role Overview

We are seeking a Senior Application Support Analyst with experience supporting equity products to join the Global Markets IT (GMI) department ata major Investment Bank in Montreal.

GMI manages the global information system across the entire Capital Markets value chain, with teams primarily located in Paris, London, New York, Montreal, Hong Kong, India, and Singapore.

Working in an Agile environment, you will contribute to a data-centric enterprise architecture supporting Capital Markets. You will serve as the primary point of contact for production support of the Equity platform in the Americas, supporting Trading, Sales, and Operations users regionally and globally.

The successful candidate will own incident resolution, handle trader requests, proactively monitor the platform, and contribute to its continuous improvement and resilience.

Key Responsibilities

• Incident Management: Act as the first line of escalation for production incidents on the Equity platform. Triage, investigate, and drive resolution within agreed SLAs, ensuring clear and timely communication with stakeholders, including Front Office Trading in New York.
• Trader and Business Request Handling: Serve as the primary IT contact for Trading, Sales, and Operations teams. Handle day-to-day requests, including data queries, configuration changes, and workflow investigations, ensuring responsiveness and service quality.
• Active Application Monitoring: Proactively monitor the health and performance of Equity platform applications. Detect anomalies before they affect users and initiate appropriate remediation.
• Production Control Tower: Ensure monitoring instrumentation is in place and accessible to support daily platform stability and ad hoc analysis. Maintain dashboards and alerts relevant to business operations.
• Root-Cause Analysis and Continuous Improvement: Investigate recurring incidents and platform shortfalls. Document findings and propose improvements, working with development and infrastructure teams to implement fixes.
• Cross-Regional Collaboration: Collaborate with support and delivery teams in Asia and globally to ensure follow-the-sun coverage and share best practices across GMI.
• Platform Tooling and Automation: Improve support processes through scripting, automation of repetitive tasks, and participation in CI/CD pipeline activities relevant to production stability.
• Technology and Tools Adoption: Integrate AI-assisted tools, such as GitHub Copilot, into daily support workflows to improve efficiency and delivery quality.

Requirements

Education and Experience

• Degree in Computer Science preferred.
• Five years of experience in application support, IT operations, or a hybrid support/SRE role within the financial industry.

Financial Knowledge

• Knowledge of equity business and financial markets.
• Understanding of equity front-to-back workflows.
• Basic knowledge of financial instruments, including stocks, indices, options, futures, and swaps.

Technical Skills

• Monitoring: Hands-on experience with ITRS Geneos and ELK.
• Databases: SQL and NoSQL, including query writing, stored procedures, and query optimization.
• Windows Server: Services, IIS, and scheduled tasks.
• UNIX/Linux: Navigation, shell scripting, and Perl.
• Batch Scheduling: Control-M.
• Incident and Request Tracking: Jira or equivalent tools.
• CI/CD: Working knowledge of Jenkins, Artifactory, and Ansible.
• Containers: Working knowledge of Docker and Kubernetes.
• AI-Assisted Tools: GitHub Copilot.

Communication and Competencies

• Excellent written and verbal communication skills.
• Ability to explain technical issues clearly to non-technical audiences, including traders, Sales, and management.
• Rigorous incident and knowledge documentation habits.
• Ability to work under pressure in a fast-paced trading environment.
• Self-motivated and autonomous, with strong teamwork skills.
• Meticulous, rigorous, and quick to learn.
• Fluent English.

Preferred Qualifications

• Knowledge of P&L and Value at Risk (VaR) concepts.
• C# experience.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• French language skills.