Jobs in Canada

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Deputy Quality Manager
GFT
Toronto, ON
- Full-time
Must possess a driver’s license to fulfill the essential functions of the position
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JI
TI / IT - Directeur(trice), Applications d’entreprise / Director of Enterprise Applications
JAM Industries
Baie-D'Urfé, QC
- Full-time
Nos services partagés, qui englobent la logistique et les opérations, les ressources humaines, les ventes et le marketing ainsi que les finances, collaborent afin d’offrir à nos clients et…
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MR
Manager, Conference, Event & Theatre Services
Mount Royal University
Calgary, AB
- Part-time
Reporting directly to the Director, Events, Theatre, and Hospitality Services, the Manager operates with a high degree of independence, strategic discretion, and administrative authority.…
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CL
Lab Manager (Stability Lab)
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
…From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us…
Added 29 mins ago
TS
Front Line Supervisor Night Shift (Contract)
The Salvation Army in Canada
Toronto, ON
- Full-time
The position of Front-Line Supervisor is an entry-level management position which assists the Assistant Director in managing front-line day-to-day operations of the THHS – Winter Respite.
Added 29 mins ago
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Senior Cost Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
Reporting to the Construction Estimating Director, The Senior Cost Analyst is responsible for executing cost estimating and analysis activities for large-scale new project bids and…
Added 29 mins ago
A
Senior Cost Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
Reporting to the Construction Estimating Director, The Senior Cost Analyst is responsible for executing cost estimating and analysis activities for large-scale new project bids and…
Added 29 mins ago
CG
Catering Manager Full Time
Compass Group Canada
Ottawa, ON
- $26.75 CAD / hour
- Full-time
Must have flexible schedule to work nights, weekends, and holidays
Added 29 mins ago
VB
Financial Planning and Analysis Manager
Vaco by Highspring
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Our client is a buy-sell distributor in the food and consumer packaged goods industry. They are looking for a Manager, Client Services who will be responsible for ensuring day‑to‑day…
Added 29 mins ago
TI / IT - Directeur(trice), Applications d’entreprise / Director of Enterprise Applications
Jam
QC · Baie D'urfe, QC
Nos services partagés, qui englobent la logistique et les opérations, les ressources humaines, les ventes et le marketing ainsi que les finances, collaborent afin d’offrir à nos clients et…
Added 29 mins ago
C
Relationship Manager, Business Banking - Sherbrooke
CIBC
Sherbrooke, QC
- Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 29 mins ago
IC
Associate Director, SEO (Mat leave Contract)
INNOCEAN Canada
Toronto, ON
- Contract
We are seeking an experienced and strategic associate SEO director to join our Digital Media team at Innocean on a 18 month full-time contract, covering a maternity leave. This role owns…
Added 29 mins ago
RI
Associate Portfolio Manager, Asset Allocation
RBC Insurance
Toronto, ON
- Full-time
Reporting to the Director, Senior Portfolio Manager - Asset Allocation, this role works closely with ALM, Actuarial, Finance, Risk, Product, and Pricing to translate liability needs,…
Added 29 mins ago
TM
Senior Director - Taxation and Treasury
The Mason Group - Strategic Search Partners
Toronto, ON
- $180,000 to $220,000 CAD / year
- Full-time
Are you looking to join a growing company in the services space? Are you a qualified CPA with impeccable Corporate Tax, Treasury and analytical skills? Do you enjoy a fast paced, exciting…
Added 59 mins ago
AC
Sales Director, Energy & Infrastructure sectors
ALTEN Canada
Toronto, ON · North York, ON
- Full-time
Experience leading technical consultants or multidisciplinary teams in a client-services environment.
Added 59 mins ago
LH
Massage Therapist
Lifemark Health Group
Saskatoon, SK
- Full-time
Lifemark 8th Street, located at 3907 8th Street E, Saskatoon, Saskatchewan. Our clinic offers a wide array of therapy services including physiotherapy, exercise therapy/kinesiology,…
Added 1 hour ago
OM
Office Administrator
Olaya Management & Accounting Inc.
Toronto, ON · North York, ON
- Full-time
Send and track invoices using QuickBooks Online, follow up on outstanding payments, and flag to the director any clients who begin showing a pattern of non-payment. Process payments and…
Added 1 hour ago
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Client Partner
TechBlocks
Vaughan, ON
- Full-time
Minimum 10+ years in a senior Client Partner, Account Director, Client Success, or Enterprise Account Management role with direct commercial accountability.
Added 1 hour ago
CI
Director, Product Strategy & Growth-- KUMDC6173915
Compunnel Inc.
Toronto, ON
- Contract
The Director, Product Strategy & Growth is accountable for the strategic direction, growth, profitability, and lifecycle management of an assigned product portfolio. The role translates…
Added 1 hour ago
B
Vice President, Commercial FX Sales / Vice-président -Ventes de produits de change commerciaux
BMO
Toronto, ON · Montreal, QC · HO
- Full-time
Reporting directly to the Director & Head, Canadian Commercial FX Sales, this position is a client facing role, responsible for quoting, executing and designing/presenting foreign exchange…
Added 1 hour ago
PS
Client Service Manager
Paladin Security Group Ltd
Prince George, BC
- $80,000 to $90,000 CAD / year
- Full-time
Must have working knowledge of appropriate legislation and provincial/national standards on building codes, security, and protection of privacy.
Added 1 hour ago
HN
Personal Support Worker (PSW) - Willson House - Fort Erie
Hospice Niagara
Canada
- Full-time
Monitor and report any difficulties in chewing and swallowing to the Director of Care/supervisor and follow all instructions as per the Care Plan
Added 1 hour ago
NS
Director – Data, Analytics & AI (BFSI)
N2P Systems
Toronto, ON
- Full-time
…AI transformation initiatives within the Banking, Financial Services, and Insurance (BFSI)…
Added 1 hour ago
GT
Info Security Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Onsite Flexibility: Hybrid - 2 days per week in office, 3 days work from home (Anchor day: Tuesday; second day is flexible)
Added 1 hour ago
HG
Customer Service Director | Directeur(trice), Service à la clientèle
Hagen Group
Baie-D'Urfé, QC
- Full-time
Hybrid work model (2 days in office)

TechBlocks

Client Partner

Vaughan, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: 15+ years of experience in IT professional services, digital engineering, technology consulting, or global technology services organizations.
Posting language: English
Posted: Nov 13, 2026

Original job description

About the role

TechBlocks is seeking a commercially driven Client Partner to own the financial performance, retention, growth, and client experience of strategic enterprise accounts across North America. You will be accountable for meeting revenue commitments, protecting gross margins, expanding existing business, and maintaining strong client relationships.

This role combines executive relationship management with hands-on account operations. You’ll build multi-year account plans and work with Engineering, Delivery, Finance, Talent Acquisition, and Resource Management to align staffing, delivery commitments, and commercial decisions across a North America–India delivery model.

Key responsibilities

Revenue attainment and margin protection

Own quarterly and annual revenue commitments, account-level P&L, gross margins, and profitability. Maintain accurate revenue forecasts and align financial plans with upcoming delivery and staffing needs.
Monitor utilization, staffing fulfilment, billing, and contractual commitments. Address margin erosion caused by unbilled work, scope creep, delayed onboarding, or inefficient staffing.
Partner with Delivery, Finance, Talent Acquisition, and Resource Management to align staffing with client demand and optimize the onshore and offshore delivery mix.
Manage the commercial lifecycle, including renewals, statements of work (SOWs), extensions, change requests, purchase orders, and invoicing. Maintain commercial discipline across fixed-price, time-and-materials, managed services, and outcome-based engagements.

Account retention and growth

Build trusted relationships with CIOs, CTOs, CDOs, CPOs, and business-unit leaders. Understand their priorities, investment plans, and decision-making processes.
Develop multi-year account plans that identify renewal risks, competitive threats, and opportunities to expand across business units, technology functions, and geographies.
Protect existing revenue through early renewal planning and regular executive engagement. Take ownership of commercial or relationship issues that could affect retention or growth.
Identify and pursue cross-sell and upsell opportunities across AI-native engineering, data platforms, cloud modernization, and platform engineering. Present these capabilities in the context of the client’s business priorities.
Work with Engineering and Delivery to scope qualified opportunities, shape proposals, and convert them into signed SOWs and realized revenue.

Client satisfaction and advocacy

Own client satisfaction and relationship health across assigned accounts. Use executive check-ins, delivery reviews, and formal feedback to track Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
Lead quarterly business reviews focused on business outcomes, value delivered, upcoming priorities, and areas for improvement.
Identify early signs of dissatisfaction and work with Delivery and Practice leaders to agree on corrective actions, assign owners, and follow through to resolution.
Maintain an account health scorecard covering client feedback, delivery performance, financial performance, and retention risk. Develop client advocates who can support references, case studies, and executive introductions.

Required Qualifications

15+ years of experience in IT professional services, digital engineering, technology consulting, or global technology services organizations.
Minimum 10+ years in a senior Client Partner, Account Director, Client Success, or Enterprise Account Management role with direct commercial accountability.
Demonstrated experience managing enterprise accounts or portfolios generating USD 10M+ in annual revenue.
Proven ownership of revenue targets, gross margin performance, account profitability, and commercial governance.
Strong track record of retaining and growing strategic enterprise accounts through cross-selling, upselling, and executive relationship development.
Experience operating within global delivery models spanning North America and India.
Strong understanding of engineering services, cloud platforms, AI/ML, data engineering, application modernization, and digital transformation.
Demonstrated ability to manage client escalations, establish structured governance, and improve customer satisfaction.
Strong financial acumen, including account P&L management, forecasting, pricing, resource economics, and contract management.
Ability to engage effectively with C-suite executives while remaining hands-on with account operations and execution.
Highly organized, data-driven, commercially astute, and comfortable managing multiple complex enterprise engagements.

Preferred Background

Experience with digital engineering, product engineering, or AI/data services firms serving Fortune 500 clients.
Exposure to enterprise customers in Financial Services, Retail, Utilities, Healthcare, or ISV sectors.
Experience managing accounts with significant offshore engineering delivery operations.
Prior responsibility for account-level P&L, revenue retention, and customer satisfaction metrics.

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More about this job

Responsibilities

Own the financial performance, retention, growth, and client experience of strategic enterprise accounts, including revenue commitments, account profitability, forecasting, and commercial governance. Build executive relationships and multi-year account plans, grow business through qualified opportunities, and lead client satisfaction reviews and corrective actions.

Requirements

Requires 15+ years in IT services, digital engineering, technology consulting, or global technology services, including at least 10 years in a senior client or enterprise account role with direct commercial accountability. Candidates should have managed enterprise accounts generating at least USD 10 million annually and bring strong financial, contract, executive relationship, global delivery, and technology services experience.

Skills

Account P&L Management
Revenue Forecasting
Gross Margin Management
Enterprise Account Management
Client Retention
Cross-Selling And Upselling
Contract Management
Commercial Governance
Client Satisfaction
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Cloud Modernization
AI And Machine Learning
Data Engineering
Digital Transformation

Visa sponsorship

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Keywords

IT Professional Services
Digital Engineering
Technology Consulting
Global Technology Services
Enterprise Accounts
Account P&L
Revenue Forecasting
Gross Margins
Profitability
Resource Economics
Commercial Governance
Statements Of Work (SOWs)
Fixed-Price Engagements
Time-And-Materials
Managed Services
Outcome-Based Engagements
Global Delivery Model
North America–India Delivery
AI-Native Engineering
AI And Machine Learning
Data Platforms
Data Engineering
Cloud Platforms
Cloud Modernization
Platform Engineering
Application Modernization
Digital Transformation
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Quarterly Business Reviews

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Jobs in Canada