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Added just now
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Proposal manager
ABB
Milton, ON
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added just now
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Proposal manager
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
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DEVOPS ENGINEER
Kablamo
Toronto, ON
- Full-time
…of AWS. You will collaborate within an exceptionally skilled engineering group delivering high-impact solutions, ranging from cutting-edge AI and emergency response platforms to our…
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Manufacturing Process Engineer
Actalent
Ottawa, ON
- $50 to $65 CAD / hour
- Contract
Lead or contribute to process scale-up, technology transfer, and continuous improvement initiatives that enhance manufacturing efficiency and product quality.
Added 15 mins ago
LC
Staff P&T Incident & Technology Risk Operations Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
In this role, you will architect and drive the operating mechanisms that help Product & Technology respond effectively to incidents, reduce enterprise risk, and help provide leaders clear…
Added 15 mins ago
FC
Technical Inside Sales
Flow Control Group
Mississauga, ON
- Full-time
Coordinate with our manufacturing partners to obtain equipment pricing, lead times and other information required to prepare accurate quotes.
Added 15 mins ago
AI Transformation Lead, Marketing
AlayaCare
Toronto, ON
…processes around the outcomes they deliver. As AI Transformation Lead, Marketing, you will lead this work for the processes that start in or run through Marketing, so they deliver better…
Added 29 mins ago
AI
Senior Level 3 AI Engineer – Copilot, ChatGPT, Grok, Claude & Gemini
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok…
Added 29 mins ago
WS
Supplier Quality Engineering
Wolf Steel Ltd
Barrie, ON
- Full-time
Must hold current passport and have the ability to travel abroad
Added 29 mins ago
AR
Quality Engineer - Automotive Parts Manufacturer (KN36204)
Activ8 Recruitment & Solutions
Orangeville, ON
- Full-time
Support new product introduction (NPI) and engineering changes by ensuring quality requirements are defined and met (APQP, PPAP as applicable)
Added 29 mins ago
WC
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
- Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 29 mins ago
AI
Senior L3 AI Engineer
Apptoza Inc.
Montreal, QC
- Full-time
We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic…
Added 29 mins ago
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Product Manager - Platform
Nakisa
Montreal, QC
- Full-time
Write the product requirements, specifications and acceptance criteria for platform and AI-enabled features with R&D, turning customer and business needs into work engineering teams can…
Added 29 mins ago
SP
Analytics Specialist SE (Commercial FINS & Canada) - Senior/Lead Solution Engineer
Salesforce Partner Canada
Vancouver, BC
- Full-time
…something meaningful? Come join the Salesforce Analytics Solution Engineering team, supporting our Commercial business across AMER (Financial Services) and Canada (all industries). Through…
Added 29 mins ago
SP
Lead, Account Solution Engineer/Manufacturing & Automotive
Salesforce Partner Canada
Montreal, QC
- Full-time
As a Lead Solution Engineer, you will operate at the intersection of the Manufacturing & Automotive sector and Salesforce's cutting-edge technology, combining deep technical building skills…
Added 29 mins ago
MI
Senior Manager Design Engineer, NA
Mondelēz International
Toronto, ON · Plant - East York, Canada
- Full-time
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Added 29 mins ago
Demand Planner
Human Resources
Toronto, ON
Work Arrangement: Hybrid: 4 Days per Week On-Site · Must have strong analytics and Enterprise Resource Planning (ERP) utilization skills to be successful
Added 29 mins ago
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Sr. Consultant, Data Developer
CIBC
Toronto, ON
- Full-time
Engineering delivery: Lead and contribute to the development of complex, high-volume data engineering solutions, including metadata-driven ETL pipelines that transform inbound product…
Added 45 mins ago
PE
Production Supervisor （Windsor）
Porter Engineered Systems - A Division of Pangeo Group
Windsor, ON
- Full-time
Able to work a rotating shift schedule across all three shifts, plus weekends and overtime as required · Rotating shifts (days, afternoons and midnights)
Added 45 mins ago
Senior Software Developer, Creative Solutions
Equativ
Montreal, QC
We work closely with Product, Design, Data, and various Engineering teams. We use AI coding agents in our day-to-day work to explore code, plan, implement, review, and investigate issues.…
Added 45 mins ago
RM
Production Supervisor
Russel Metals
Winnipeg, MB
- Full-time
…specialty metals. Its energy field stores carry a specialized product line focused on the needs of energy industry customers. Its steel distributors operations act as master distributors…
Added 45 mins ago
Site Manager, Services
ENERCON
Dawson Creek, BC
…a global reference for reliability and performance. With a product range spanning from 2 MW to 6 MW, ENERCON is at the forefront of wind energy innovation, propelling the industry toward a…
Added 45 mins ago
Senior Director - Identity and Access Management Operations
Scotiabank
Toronto, ON
Lead and develop the global IAM Operations organization, establishing clear accountability, effective workforce and capacity management, succession planning, and strong partnerships with…
Added 1 hour ago
AI
Pega Lead
Apptoza Inc.
Toronto, ON
- Full-time
Pega Certified Lead System Architect (CLSA) on Pega 8.x or above.
Added 1 hour ago
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Demand Planner
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
Work Arrangement: Hybrid: 4 Days per Week On-Site · Must have strong analytics and Enterprise Resource Planning (ERP) utilization skills to be successful

TechBlocks

Client Partner

Vaughan, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: 15+ years of experience in IT professional services, digital engineering, technology consulting, or global technology services organizations.
Posting language: English
Posted: Nov 13, 2026

Original job description

About the role

TechBlocks is seeking a commercially driven Client Partner to own the financial performance, retention, growth, and client experience of strategic enterprise accounts across North America. You will be accountable for meeting revenue commitments, protecting gross margins, expanding existing business, and maintaining strong client relationships.

This role combines executive relationship management with hands-on account operations. You’ll build multi-year account plans and work with Engineering, Delivery, Finance, Talent Acquisition, and Resource Management to align staffing, delivery commitments, and commercial decisions across a North America–India delivery model.

Key responsibilities

Revenue attainment and margin protection

Own quarterly and annual revenue commitments, account-level P&L, gross margins, and profitability. Maintain accurate revenue forecasts and align financial plans with upcoming delivery and staffing needs.
Monitor utilization, staffing fulfilment, billing, and contractual commitments. Address margin erosion caused by unbilled work, scope creep, delayed onboarding, or inefficient staffing.
Partner with Delivery, Finance, Talent Acquisition, and Resource Management to align staffing with client demand and optimize the onshore and offshore delivery mix.
Manage the commercial lifecycle, including renewals, statements of work (SOWs), extensions, change requests, purchase orders, and invoicing. Maintain commercial discipline across fixed-price, time-and-materials, managed services, and outcome-based engagements.

Account retention and growth

Build trusted relationships with CIOs, CTOs, CDOs, CPOs, and business-unit leaders. Understand their priorities, investment plans, and decision-making processes.
Develop multi-year account plans that identify renewal risks, competitive threats, and opportunities to expand across business units, technology functions, and geographies.
Protect existing revenue through early renewal planning and regular executive engagement. Take ownership of commercial or relationship issues that could affect retention or growth.
Identify and pursue cross-sell and upsell opportunities across AI-native engineering, data platforms, cloud modernization, and platform engineering. Present these capabilities in the context of the client’s business priorities.
Work with Engineering and Delivery to scope qualified opportunities, shape proposals, and convert them into signed SOWs and realized revenue.

Client satisfaction and advocacy

Own client satisfaction and relationship health across assigned accounts. Use executive check-ins, delivery reviews, and formal feedback to track Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
Lead quarterly business reviews focused on business outcomes, value delivered, upcoming priorities, and areas for improvement.
Identify early signs of dissatisfaction and work with Delivery and Practice leaders to agree on corrective actions, assign owners, and follow through to resolution.
Maintain an account health scorecard covering client feedback, delivery performance, financial performance, and retention risk. Develop client advocates who can support references, case studies, and executive introductions.

Required Qualifications

15+ years of experience in IT professional services, digital engineering, technology consulting, or global technology services organizations.
Minimum 10+ years in a senior Client Partner, Account Director, Client Success, or Enterprise Account Management role with direct commercial accountability.
Demonstrated experience managing enterprise accounts or portfolios generating USD 10M+ in annual revenue.
Proven ownership of revenue targets, gross margin performance, account profitability, and commercial governance.
Strong track record of retaining and growing strategic enterprise accounts through cross-selling, upselling, and executive relationship development.
Experience operating within global delivery models spanning North America and India.
Strong understanding of engineering services, cloud platforms, AI/ML, data engineering, application modernization, and digital transformation.
Demonstrated ability to manage client escalations, establish structured governance, and improve customer satisfaction.
Strong financial acumen, including account P&L management, forecasting, pricing, resource economics, and contract management.
Ability to engage effectively with C-suite executives while remaining hands-on with account operations and execution.
Highly organized, data-driven, commercially astute, and comfortable managing multiple complex enterprise engagements.

Preferred Background

Experience with digital engineering, product engineering, or AI/data services firms serving Fortune 500 clients.
Exposure to enterprise customers in Financial Services, Retail, Utilities, Healthcare, or ISV sectors.
Experience managing accounts with significant offshore engineering delivery operations.
Prior responsibility for account-level P&L, revenue retention, and customer satisfaction metrics.

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More about this job

Responsibilities

Own the financial performance, retention, growth, and client experience of strategic enterprise accounts, including revenue commitments, account profitability, forecasting, and commercial governance. Build executive relationships and multi-year account plans, grow business through qualified opportunities, and lead client satisfaction reviews and corrective actions.

Requirements

Requires 15+ years in IT services, digital engineering, technology consulting, or global technology services, including at least 10 years in a senior client or enterprise account role with direct commercial accountability. Candidates should have managed enterprise accounts generating at least USD 10 million annually and bring strong financial, contract, executive relationship, global delivery, and technology services experience.

Skills

Account P&L Management
Revenue Forecasting
Gross Margin Management
Enterprise Account Management
Client Retention
Cross-Selling And Upselling
Contract Management
Commercial Governance
Client Satisfaction
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Cloud Modernization
AI And Machine Learning
Data Engineering
Digital Transformation

Visa sponsorship

Not detected in the job text

Keywords

IT Professional Services
Digital Engineering
Technology Consulting
Global Technology Services
Enterprise Accounts
Account P&L
Revenue Forecasting
Gross Margins
Profitability
Resource Economics
Commercial Governance
Statements Of Work (SOWs)
Fixed-Price Engagements
Time-And-Materials
Managed Services
Outcome-Based Engagements
Global Delivery Model
North America–India Delivery
AI-Native Engineering
AI And Machine Learning
Data Platforms
Data Engineering
Cloud Platforms
Cloud Modernization
Platform Engineering
Application Modernization
Digital Transformation
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Quarterly Business Reviews

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Jobs in Canada