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Added 13 mins ago
LensCrafters - Licensed Assistant Manager - #942 Kitchener
EssilorLuxottica Group
Kitchener, ON
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 28 mins ago
P&
Architecte principal national / Country Lead Architect
Pratt & Whitney
Longueuil, QC
- Full-time
Added 44 mins ago
Gainsight Administrator
Braze
Toronto, ON
Deliver net-new build: Contribute hands-on to the Gainsight roadmap, including new health-scoring models, CTAs and playbooks, dashboards, data integrations, and AI capabilities that support…
Added 58 mins ago
TC
Delivery Director
Two Circles
Vancouver, BC
- Full-time
Proven track record delivering complex digital products, SaaS platforms and/or data-led programmes within a consultancy, agency or product-led technology organisation
Added 58 mins ago
B
Gainsight Administrator
Braze
Toronto, ON
- Full-time
Deliver net-new build: Contribute hands-on to the Gainsight roadmap, including new health-scoring models, CTAs and playbooks, dashboards, data integrations, and AI capabilities that support…
Added 58 mins ago
L
LensCrafters - Licensed Assistant Manager - #941 Guelph ON
LensCrafters
Guelph, ON
- Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 1 hour ago
FN
UX Designer
First National Financial LP
Toronto, ON · East York, ON
- Full-time
This role combines user research, service design, interaction design, prototyping, and usability testing for complex operational workflows. Embedded in a product squad while maintaining a…
Added 1 hour ago
L
Logistics and Compliance Analyst
Longo's
Vaughan, ON
- Full-time
…demand planning, advanced analytics, continuous improvement, and digital innovation. Acting as a strategic partner to Supply Chain leadership, the role transforms data into actionable…
Added 1 hour ago
A(
Producer, Video & Photo
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
Reporting to the Director, Marketing and Brand Operations, the Producer, Video & Photo supports the organization's business sustainability goals including dedicated support for the training…
Added 1 hour ago
Technical Documentation Manager
Tigercat | MacDonald Steel
Brant, ON
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content,…
Added 2 hours ago
LensCrafters - Licensed Assistant Manager - #941 Guelph ON
EssilorLuxottica Group
Guelph, ON
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 2 hours ago
M
KOL BD
MEXC
Canada
- Full-time
…worldwide. We are committed to building a secure, efficient, and accessible platform for digital asset…
Added 2 hours ago
B
Senior Strategist, Enterprise
BrainStation
Toronto, ON
- Full-time
…leaders in their industries, operating across markets worldwide, and we work with their C-suites and business leaders as well as the executives who run their AI, Product, Marketing, Design,…
Added 3 hours ago
MF
Staff Software Engineer
Magnet Forensics
Canada
- Full-time
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related…
Added 3 hours ago
R
Architecte principal national / Country Lead Architect
RTX
Longueuil, QC
- Full-time
Added 3 hours ago
B
Manager, Enterprise
BrainStation
Toronto, ON
- Full-time
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 3 hours ago
B
Account Executive, Enterprise
BrainStation
Toronto, ON
- Full-time
As an Account Executive, Enterprise, you will build and grow relationships with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating…
Added 3 hours ago
Senior Lead Systems Engineer
Braze
Toronto, ON
You'll lead complex technical initiatives from concept through delivery, building integrations that span platforms such as Slack, Okta, Workday, Atlassian, GitHub, Google Workspace, and…
Added 3 hours ago
Director, CX Business Systems
Braze
Toronto, ON
Braze is a leading customer engagement platform, powering relevant and memorable experiences between brands and their customers. We are seeking a Director, CX Business Systems to lead our…
Added 4 hours ago
Y
Sales Development Representative (SDR) - Outbound
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our…
Added 6 hours ago
BU
Premier Client Specialist
BMO U.S.
Toronto, ON
- Full-time
Introduces and guides clients to use digital platforms and promotes adoption of digital features.
Added 10 hours ago
J
Engineering Manager, Core Systems
Jobgether
Canada
- Full-time
Take on a strategic engineering leadership role focused on building and strengthening the foundational systems that power a growing digital platform. You will lead a team of experienced…
Added 12 hours ago
Dir Cyber Security Engineering
Altice USA
Toronto, ON
As the Director of Cyber Security Engineering, you will lead the strategic vision and implementation of advanced security frameworks, leveraging automation and AI/ML to enhance threat…
Added 15 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital…
Added 17 hours ago
BV
Business Development Officer - Workforce Development (Project)
Bow Valley College
Calgary, AB
- Full-time
…careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to the…

TechBlocks

Director of Operations

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Original job description

Job Title: Director of Operations (Delivery & Operations)

Experience: 15+ Years

Role Overview

The Director of Engineering & Operations is a strategic, cross-functional leader responsible for driving engineering excellence, operational efficiency, and customer-centric delivery. This role integrates technical leadership, service delivery, and client engagement to ensure end-to-end success across platforms, projects, and customer portfolios.

You will lead multi-disciplinary teams spanning software engineering, DevOps, infrastructure, and

customer success, aligning execution with business objectives, operational KPIs, and client satisfaction outcomes.

Key Responsibilities

Delivery Leadership

Lead, mentor, and scale high-performing teams across software engineering, DevOps, and infrastructure operations.
Establish and enforce engineering best practices, including coding standards, CI/CD pipelines, and release management frameworks.
Drive architecture governance, performance optimization, and innovation across products and platforms.
Oversee capacity planning, workforce strategy, and talent development, ensuring teams are equipped to meet growth objectives.

Operations Management

Design and continuously improve operational frameworks focused on reliability, scalability, cost efficiency, and service resilience.
Oversee cloud infrastructure environments (AWS, Azure, GCP, or hybrid), emphasizing automation, observability, and security.
Lead SLA governance, incident management, and root cause analysis, applying ITIL, Lean, or Agile Operations practices.
Implement and monitor performance dashboards, KPIs, and SLOs to drive predictability and service excellence.

Accounts & Client Management

Build and maintain executive-level relationships with key customers and strategic partners.
Serve as the primary escalation point, ensuring rapid resolution and clear communication during critical incidents.
Partner with Sales, Product, and Customer Success to identify growth opportunities and deliver value-driven outcomes.
Ensure service delivery excellence, contract compliance, and successful renewal strategies.

Strategic & Financial Oversight

Own budgeting, financial planning, and cost optimization, ensuring efficient allocation of engineering and operational resources.
Align technology roadmaps with business strategies to maximize ROI and long-term scalability.
Contribute to executive decision-making, risk management, and strategic planning initiatives.
Champion digital transformation, automation, and innovation to continuously modernize operations.

Qualifications & Experience

Education: Bachelor’s or master’s degree in computer science, Engineering, or a related field (MBA preferred).
Experience: 15+ years in progressively senior roles across engineering, operations, and client facing leadership, ideally within SaaS, cloud, or technology-driven environments.
Proven success leading cross-functional teams and managing large-scale, multi-million-dollar
delivery portfolios.

Strong technical expertise in areas such as:

Cloud platforms (AWS, Azure, GCP)
DevOps and CI/CD ecosystems
Microservices and distributed architectures
Enterprise application delivery

Demonstrated ability to improve operational KPIs, scale teams, and maintain high levels of customer satisfaction.
Exceptional communication, stakeholder management, and executive presentation skills.

Core Competencies

Strategic Thinking & Business Acumen
Technical Leadership & Architecture Oversight
Operational Excellence & Process Optimization
Client Engagement & Relationship Management
Financial Management & Cost Optimization
Cross-Functional Leadership & Collaboration

About TechBlocks

TechBlocks is a global digital product engineering company with 16+ years of experience helping Fortune 500 enterprises and high-growth brands accelerate innovation, modernize technology, and drive digital transformation. From cloud solutions and data engineering to experience design and platform modernization, we help businesses solve complex challenges and unlock new growth opportunities.

At TechBlocks, we believe technology is only as powerful as the people behind it. We foster a culture of collaboration, creativity, and continuous learning, where big ideas turn into real impact. Whether you're building seamless digital experiences, optimizing enterprise platforms, or tackling complex integrations, you'll be part of a dynamic, fast-moving team that values innovation and ownership.

Join us and shape the future of digital transformation

Apply About employer

More about this job

Responsibilities

Lead engineering, DevOps, infrastructure, and customer-facing teams while improving operational reliability, scalability, cost efficiency, and service delivery. Manage strategic client relationships, budgets, technology roadmaps, incident escalation, and cross-functional initiatives that support business growth and customer satisfaction.

Requirements

Requires 15+ years of progressively senior experience across engineering, operations, and client-facing leadership, ideally in SaaS, cloud, or technology environments, with success leading cross-functional teams and large delivery portfolios. Candidates should have expertise in cloud platforms, DevOps and CI/CD, microservices, and enterprise application delivery, along with strong communication and stakeholder-management skills; a bachelor’s or master’s degree is listed, with an MBA preferred.

Skills

Engineering Leadership
Operations Management
Cloud Infrastructure
DevOps
CI/CD
Architecture Governance
Incident Management
SLA Governance
ITIL
Agile Operations
Financial Management
Cost Optimization
Capacity Planning
Microservices
Distributed Architectures

Visa sponsorship

Not detected in the job text

Keywords

AWS
Azure
GCP
Cloud Infrastructure
DevOps
CI/CD Pipelines
Microservices
Distributed Architectures
Enterprise Application Delivery
Software Engineering
Infrastructure Operations
Customer Success
Architecture Governance
Release Management
Capacity Planning
SLA Governance
Incident Management
Root Cause Analysis
ITIL
Lean
Agile Operations
KPIs
SLOs
Service Delivery
Cost Optimization
Digital Transformation
Risk Management
Budgeting
Cloud Security
Observability

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