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Added 1 hour ago
Licensed Practical Nurse, Union-Casual-AgeCare South Terrace
AgeCare
AB · Edmonton, AB
Part-time
Reporting to the Director of Care, the Licensed Practical Nurse (LPN) plays a key role in delivering goal-directed, patient-focused nursing care in accordance with provincial standards. As…
Added 1 hour ago
Licensed Practical Nurse, Union-Casual-Agecare South Terrace
AgeCare
AB · Edmonton, AB
Part-time
Reporting to the Director of Care, the Licensed Practical Nurse (LPN) plays a key role in delivering goal-directed, patient-focused nursing care in accordance with provincial standards. As…
Added 1 hour ago
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 1 hour ago
Dietitian, Sunny Hill Child Development and Rehabilitation Program
Provincial Health Services Authority
Vancouver, BC
Full-time
Assesses the nutritional needs of selected patients by evaluating biochemical, anthropometric, and dietary parameters and utilizing subjective global assessment. Develops and implements…
Added 1 hour ago
Manager Laboratory Operations
Provincial Health Services Authority
Vancouver, BC
Full-time
The Manager, Laboratory Operations is accountable for providing operational leadership and management for assigned Laboratories within Provincial Health Services Authority (PHSA). Working…
Added 1 hour ago
Director, IT Operations
Dye & Durham Corporation
Toronto, ON
Full-time
The Director, IT Operations is responsible for the end-to-end management and performance of the organization's global IT operations function, including service management, enterprise…
Added 1 hour ago
Cash Management, Services Officer - National Client Group
National Bank of Canada
Calgary, AB
Full-time
treasury and cash management clients through exceptional service delivery,
Added 3 hours ago
Psychologist, Neonatal Follow Up Program (NFUP) - BC Women’s Hospital + Health Centre
Sanya’k̓ula
Vancouver, BC
Part-time
Plan and organize the provision of services for specified programs or patient group(s), in consultation with the Head of Psychology or designate and in collaboration with the Clinic/Program…
Added 3 hours ago
National Director of Wellness Strategy
Shannex Incorporated
Halifax, NS
Full-time
We are seeking a National Director of Wellness Strategy to lead the development and evolution of our national wellness strategy, with an immediate focus on Allbright, functional health and…
Added 4 hours ago
Project Coordinator, Value Management and Delivery Office, Innovation and Delivery (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
Full-time
Working in the Delivery Centre of Expertise as a Project Coordinator reporting to the Director, you are thoroughly organized and structured, analytical and detail-oriented, while taking an…
Added 4 hours ago
Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
Full-time
Reporting to the Director of the Operational Excellence Office within Technology & Infrastructure (T&I), you will join the team leading the Daily Content initiative in Innovation &…
Added 4 hours ago
Senior Manager, Cloud Security Engineering
Scotiabank
Toronto, ON
Good understanding of Security and IT service delivery and a solid understanding of mapping stakeholder requirements to results.
Added 5 hours ago
Executive Director
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Full-time
The Executive Director works in close partnership with several multidisciplinary operational teams, with the focus on inpatient and ambulatory care services, as part of the operational…
Added 5 hours ago
Senior Project Manager
Alberta Health Services
Calgary, AB
Temporary
The Senior Project Manager leads the implementation of Assisted Living Alberta's Caregiver-Centered Education and Practices Initiative, supporting the organization's commitment to better…
Added 5 hours ago
Team Lead, Darlington Engineering Services
Kinectrics
Pickering, ON
Full-time
…environment covering a wide range of business, engineering, and project management activities. There is a need for a Team Lead to continue to lead this growth within our Darlington and OPG…
Added 6 hours ago
Senior Manager, Shelter/Residential Support & Operations (full-time onsite)
Good Shepherd Ministries
Montreal, QC · Urban agglomeration of Montreal, QC
Full-time
…& Operations (full-time onsite). Reporting to the Executive Director, the Senior Manager, Senior Manager, Shelter/Residential Support & Operations will enhance our clients’ and residents’…
Added 6 hours ago
Assistant Director of Finance and Accounting
Delta Hotels and Resorts®
Moncton, NB
Full-time
Advises the Director of Finance on existing and evolving operating/financial issues.
Added 6 hours ago
Director, People & Culture
Microserve
AB · Alberta, Canada
Full-time
Microserve is looking for a Director, People & Culture to ensure our people, leaders, and teams have the support, programs, and practices they need to do great work and grow with the…
Added 8 hours ago
Director Corporate Services
Hamilton Health Sciences
Hamilton, ON
Full-time
Reporting to the Vice President, Corporate Services and Capital Development, the Director, Corporate Services provides strategic and operational leadership for a diverse portfolio of…
Added 8 hours ago
Office Coordinator
Russell County Hospital
NB · Chiasson Office, NB
Full-time
Office Coordinator - Adair County Clinic Job Summary: The primary role of the Clinic Manager is to manage, oversee, and support the clinical operation team members in collaboration with and…
Added 9 hours ago
Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
Reporting to the Director of the Operational Excellence Office within Technology & Infrastructure (T&I), you will join the team leading the Daily Content initiative in Innovation &…
Added 9 hours ago
Procurement Manager
Vancouver Pile Driving
North Vancouver, BC
$130,000 to $145,000 CAD / year
Full-time
We are currently seeking an experienced and results-driven Procurement Manager to join our team in North Vancouver. Reporting to the Commercial Director, this leadership role is responsible…
Added 9 hours ago
Project Coordinator, Value Management and Delivery Office, Innovation and Delivery (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
Working in the Delivery Centre of Expertise as a Project Coordinator reporting to the Director, you are thoroughly organized and structured, analytical and detail-oriented, while taking an…
Added 10 hours ago
Program Manager, YMCA Camp Elphinstone
YMCA BC
Gibsons, BC
Full-time
Reports To: Director, Camping and Outdoor Education
Added 10 hours ago
Managing Director, Investment Fund Finance
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
Full-time
Responsible for the management and oversight in the delivery of financial, regulatory, tax, performance reporting requirements in support of the investment products manufactured by ATB…

TechBlocks

Director of Operations

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Title: Director of Operations (Delivery & Operations)

Experience: 15+ Years

Role Overview

The Director of Engineering & Operations is a strategic, cross-functional leader responsible for driving engineering excellence, operational efficiency, and customer-centric delivery. This role integrates technical leadership, service delivery, and client engagement to ensure end-to-end success across platforms, projects, and customer portfolios.

You will lead multi-disciplinary teams spanning software engineering, DevOps, infrastructure, and

customer success, aligning execution with business objectives, operational KPIs, and client satisfaction outcomes.

Key Responsibilities

Delivery Leadership

Lead, mentor, and scale high-performing teams across software engineering, DevOps, and infrastructure operations.
Establish and enforce engineering best practices, including coding standards, CI/CD pipelines, and release management frameworks.
Drive architecture governance, performance optimization, and innovation across products and platforms.
Oversee capacity planning, workforce strategy, and talent development, ensuring teams are equipped to meet growth objectives.

Operations Management

Design and continuously improve operational frameworks focused on reliability, scalability, cost efficiency, and service resilience.
Oversee cloud infrastructure environments (AWS, Azure, GCP, or hybrid), emphasizing automation, observability, and security.
Lead SLA governance, incident management, and root cause analysis, applying ITIL, Lean, or Agile Operations practices.
Implement and monitor performance dashboards, KPIs, and SLOs to drive predictability and service excellence.

Accounts & Client Management

Build and maintain executive-level relationships with key customers and strategic partners.
Serve as the primary escalation point, ensuring rapid resolution and clear communication during critical incidents.
Partner with Sales, Product, and Customer Success to identify growth opportunities and deliver value-driven outcomes.
Ensure service delivery excellence, contract compliance, and successful renewal strategies.

Strategic & Financial Oversight

Own budgeting, financial planning, and cost optimization, ensuring efficient allocation of engineering and operational resources.
Align technology roadmaps with business strategies to maximize ROI and long-term scalability.
Contribute to executive decision-making, risk management, and strategic planning initiatives.
Champion digital transformation, automation, and innovation to continuously modernize operations.

Qualifications & Experience

Education: Bachelor’s or master’s degree in computer science, Engineering, or a related field (MBA preferred).
Experience: 15+ years in progressively senior roles across engineering, operations, and client facing leadership, ideally within SaaS, cloud, or technology-driven environments.
Proven success leading cross-functional teams and managing large-scale, multi-million-dollar
delivery portfolios.

Strong technical expertise in areas such as:

Cloud platforms (AWS, Azure, GCP)
DevOps and CI/CD ecosystems
Microservices and distributed architectures
Enterprise application delivery

Demonstrated ability to improve operational KPIs, scale teams, and maintain high levels of customer satisfaction.
Exceptional communication, stakeholder management, and executive presentation skills.

Core Competencies

Strategic Thinking & Business Acumen
Technical Leadership & Architecture Oversight
Operational Excellence & Process Optimization
Client Engagement & Relationship Management
Financial Management & Cost Optimization
Cross-Functional Leadership & Collaboration

About TechBlocks

TechBlocks is a global digital product engineering company with 16+ years of experience helping Fortune 500 enterprises and high-growth brands accelerate innovation, modernize technology, and drive digital transformation. From cloud solutions and data engineering to experience design and platform modernization, we help businesses solve complex challenges and unlock new growth opportunities.

At TechBlocks, we believe technology is only as powerful as the people behind it. We foster a culture of collaboration, creativity, and continuous learning, where big ideas turn into real impact. Whether you're building seamless digital experiences, optimizing enterprise platforms, or tackling complex integrations, you'll be part of a dynamic, fast-moving team that values innovation and ownership.

Join us and shape the future of digital transformation

Apply About employer

More about this job

Responsibilities

Lead engineering, DevOps, infrastructure, and customer-facing teams while improving operational reliability, scalability, cost efficiency, and service delivery. Manage strategic client relationships, budgets, technology roadmaps, incident escalation, and cross-functional initiatives that support business growth and customer satisfaction.

Requirements

Requires 15+ years of progressively senior experience across engineering, operations, and client-facing leadership, ideally in SaaS, cloud, or technology environments, with success leading cross-functional teams and large delivery portfolios. Candidates should have expertise in cloud platforms, DevOps and CI/CD, microservices, and enterprise application delivery, along with strong communication and stakeholder-management skills; a bachelor’s or master’s degree is listed, with an MBA preferred.

Skills

Engineering Leadership
Operations Management
Cloud Infrastructure
DevOps
CI/CD
Architecture Governance
Incident Management
SLA Governance
ITIL
Agile Operations
Financial Management
Cost Optimization
Capacity Planning
Microservices
Distributed Architectures

Visa sponsorship

Not detected in the job text

Keywords

AWS
Azure
GCP
Cloud Infrastructure
DevOps
CI/CD Pipelines
Microservices
Distributed Architectures
Enterprise Application Delivery
Software Engineering
Infrastructure Operations
Customer Success
Architecture Governance
Release Management
Capacity Planning
SLA Governance
Incident Management
Root Cause Analysis
ITIL
Lean
Agile Operations
KPIs
SLOs
Service Delivery
Cost Optimization
Digital Transformation
Risk Management
Budgeting
Cloud Security
Observability

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