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Added 18 mins ago
Director, Business Solutions
Énergie NB Power
Fredericton, NB
Full-time
Reporting to the Chief Information Officer, the Director, Business Solutions serves as the strategic link between NB Power’s business units and the Digital Technology and Cyber Security…
Added 18 mins ago
Gestionnaire principal(e), Intelligence d'affaires / Senior Manager, Business Intelligence
Kamik 1898 . QC-CA
Montreal, QC
Full-time
…Technology, Sales, Operations, Supply Chain, Finance, Marketing, the Director transforms data into actionable insights that drive operational excellence, innovation, and sustainable…
Added 18 mins ago
Director of Studies
Plutonic Search Group
Toronto, ON
Full-time
Our client's a global engineering and project delivery powerhouse known for tackling complex mining and metals projects in the world’s toughest environments. With teams across multiple…
Added 18 mins ago
Electrical Engineer
Scovan
Calgary, AB
Full-time
…valued and impactful. If you are passionate about electrical engineering and design and looking to take on challenging projects, we would love to hear from…
Added 48 mins ago
Technical Development Manager
Hace Mechanical Corp.
Vaughan, ON
Full-time
…supporting estimating and proposal preparation, and managing projects from initial opportunity through execution and…
Added 48 mins ago
Director of Research & Development and Quality Assurance
Proforce Personnel
Cambridge, ON
Full-time
Director, Research & Development & Quality Assurance
Added 49 mins ago
Staff Analyst
Altice USA
Toronto, ON
$143,942 to $236,477 CAD / year
…Operational Excellence. As a Staff Analyst reporting to the Director, Customer Experience Analytics, this role is pivotal in refining our approach to improve operational efficiency and…
Added 1 hour ago
Regional Sales Manager
Cornerstone Building Brands
Toronto, ON
Full-time
The Canadian Regional Manager, Robertson Building Systems will report to the Director of Sales, Buildings and will lead a team of sales professionals within the Metal Solutions business…
Added 1 hour ago
Business Systems Analyst
CRWS - Canadian Railway Services
Montreal, QC
Full-time
Canadian Railway Services is a fast-growing rail engineering and project delivery firm operating across Canada. We refurbish and modernize rolling stock, deliver complex industrial…
Added 1 hour ago
Director of Operations - Ventana Special Projects
Ventana Construction Corporation
Coquitlam, BC
Full-time
As Operations Manager with Ventana Special Projects, you will play a central role in connecting the company’s strategic direction with day-to-day operational execution. You will oversee the…
Added 1 hour ago
Director of Operations
TechBlocks
Toronto, ON · Greater Toronto Area, Canada
Full-time
The Director of Engineering & Operations is a strategic, cross-functional leader responsible for driving engineering excellence, operational efficiency, and customer-centric delivery. This…
Added 1 hour ago
Supervisor, System Control Centre
Elexicon Energy Inc.
Toronto, ON · Ajax, ON · Pickering, ON · Whitby, ON
…about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the…
Added 1 hour ago
Director of Project Delivery
WSG Energy Services
AB · BC
WSG is a specialized engineering and project services company delivering complex industrial, energy, infrastructure, commissioning, and construction support solutions across Canada. We are…
Added 1 hour ago
Manager, Engineering (Gas)
FortisBC
Surrey, BC
Reporting to the Director, Engineering, Asset Management & PMO, the Manager, Engineering Services provides strategic leadership and direction to a team of engineering professionals…
Added 1 hour ago
Project Director, ICI Building Construction
Ledcor
Toronto, ON
Full-time
You’re a seasoned Project Director with over 10 years of experience working on complex industrial, commercial and institutional projects. You will develop and execute project plans and…
Added 1 hour ago
Hardware Technical Specialist (100% Onsite, Two-year term)
University of Toronto
Toronto, ON
Reporting to the Executive Director, Acceleration Consortium and working under the guidance of (Senior) Research Associates, this position will play a pivotal role in supporting research…
Added 1 hour ago
Design Engineer
Port City Young Professionals, LLC
Engineer, BC
Full-time
The Design Engineer is responsible for the due diligence investigations as well as preliminary design and engineering analyses of various types of retail, commercial, industrial and…
Added 2 hours ago
Project Management Director
Turner & Townsend
Toronto, ON
Full-time
…partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into…
Added 2 hours ago
Manager Digital Services - Business Services
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Manage all aspects of multiple concurrent projects assigned for completion within the work unit from initiation to completion including scope, risk, change, issue, schedule, cost, quality…
Added 3 hours ago
Director - Real Estate - Cost and Commerical
Turner & Townsend
Toronto, ON
Full-time
Lead the cost management scope of works on projects including estimate preparation, reviews, budget checks, benchmarking, value engineering, procurement advice, bid levelling, contract…
Added 3 hours ago
Director - Project Management
Turner & Townsend
Calgary, AB
Full-time
…partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into…
Added 3 hours ago
REGIONAL MANAGER - INDUSTRIAL MAINTENANCE
KPIC Maintenance Services Inc.
AB · Edmonton, AB
Full-time
…work and retrofits to existing facilities; ensuring that all projects are completed on time, safely, on budget, and according to client and corporate guidelines and specifications. Projects…
Added 3 hours ago
Director - Real Estate - Cost and Commerical
Turner & Townsend
Toronto, ON
Full-time
Lead the cost management scope of works on projects including estimate preparation, reviews, budget checks, benchmarking, value engineering, procurement advice, bid levelling, contract…
Added 3 hours ago
Project Manager
EeStairs
Brantford, ON
Full-time
A minimum of 3 years of demonstrable experience in the successful execution of projects in architectural and/or industrial design and engineering.
Added 3 hours ago
Sr. Manager, Civil Engineering
LRL Engineering
Ottawa, ON
Full-time
As a Senior Manager, Civil Engineering, you'll play an important role overseeing project performance technical project delivery and assurance, people development and growth. Working closely…

TechBlocks

Director of Operations

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

Job Title: Director of Operations (Delivery & Operations)

Experience: 15+ Years

Role Overview

The Director of Engineering & Operations is a strategic, cross-functional leader responsible for driving engineering excellence, operational efficiency, and customer-centric delivery. This role integrates technical leadership, service delivery, and client engagement to ensure end-to-end success across platforms, projects, and customer portfolios.

You will lead multi-disciplinary teams spanning software engineering, DevOps, infrastructure, and

customer success, aligning execution with business objectives, operational KPIs, and client satisfaction outcomes.

Key Responsibilities

Delivery Leadership

Lead, mentor, and scale high-performing teams across software engineering, DevOps, and infrastructure operations.
Establish and enforce engineering best practices, including coding standards, CI/CD pipelines, and release management frameworks.
Drive architecture governance, performance optimization, and innovation across products and platforms.
Oversee capacity planning, workforce strategy, and talent development, ensuring teams are equipped to meet growth objectives.

Operations Management

Design and continuously improve operational frameworks focused on reliability, scalability, cost efficiency, and service resilience.
Oversee cloud infrastructure environments (AWS, Azure, GCP, or hybrid), emphasizing automation, observability, and security.
Lead SLA governance, incident management, and root cause analysis, applying ITIL, Lean, or Agile Operations practices.
Implement and monitor performance dashboards, KPIs, and SLOs to drive predictability and service excellence.

Accounts & Client Management

Build and maintain executive-level relationships with key customers and strategic partners.
Serve as the primary escalation point, ensuring rapid resolution and clear communication during critical incidents.
Partner with Sales, Product, and Customer Success to identify growth opportunities and deliver value-driven outcomes.
Ensure service delivery excellence, contract compliance, and successful renewal strategies.

Strategic & Financial Oversight

Own budgeting, financial planning, and cost optimization, ensuring efficient allocation of engineering and operational resources.
Align technology roadmaps with business strategies to maximize ROI and long-term scalability.
Contribute to executive decision-making, risk management, and strategic planning initiatives.
Champion digital transformation, automation, and innovation to continuously modernize operations.

Qualifications & Experience

Education: Bachelor’s or master’s degree in computer science, Engineering, or a related field (MBA preferred).
Experience: 15+ years in progressively senior roles across engineering, operations, and client facing leadership, ideally within SaaS, cloud, or technology-driven environments.
Proven success leading cross-functional teams and managing large-scale, multi-million-dollar
delivery portfolios.

Strong technical expertise in areas such as:

Cloud platforms (AWS, Azure, GCP)
DevOps and CI/CD ecosystems
Microservices and distributed architectures
Enterprise application delivery

Demonstrated ability to improve operational KPIs, scale teams, and maintain high levels of customer satisfaction.
Exceptional communication, stakeholder management, and executive presentation skills.

Core Competencies

Strategic Thinking & Business Acumen
Technical Leadership & Architecture Oversight
Operational Excellence & Process Optimization
Client Engagement & Relationship Management
Financial Management & Cost Optimization
Cross-Functional Leadership & Collaboration

About TechBlocks

TechBlocks is a global digital product engineering company with 16+ years of experience helping Fortune 500 enterprises and high-growth brands accelerate innovation, modernize technology, and drive digital transformation. From cloud solutions and data engineering to experience design and platform modernization, we help businesses solve complex challenges and unlock new growth opportunities.

At TechBlocks, we believe technology is only as powerful as the people behind it. We foster a culture of collaboration, creativity, and continuous learning, where big ideas turn into real impact. Whether you're building seamless digital experiences, optimizing enterprise platforms, or tackling complex integrations, you'll be part of a dynamic, fast-moving team that values innovation and ownership.

Join us and shape the future of digital transformation

Apply About employer

More about this job

Responsibilities

Lead engineering, DevOps, infrastructure, and customer-facing teams while improving operational reliability, scalability, cost efficiency, and service delivery. Manage strategic client relationships, budgets, technology roadmaps, incident escalation, and cross-functional initiatives that support business growth and customer satisfaction.

Requirements

Requires 15+ years of progressively senior experience across engineering, operations, and client-facing leadership, ideally in SaaS, cloud, or technology environments, with success leading cross-functional teams and large delivery portfolios. Candidates should have expertise in cloud platforms, DevOps and CI/CD, microservices, and enterprise application delivery, along with strong communication and stakeholder-management skills; a bachelor’s or master’s degree is listed, with an MBA preferred.

Skills

Engineering Leadership
Operations Management
Cloud Infrastructure
DevOps
CI/CD
Architecture Governance
Incident Management
SLA Governance
ITIL
Agile Operations
Financial Management
Cost Optimization
Capacity Planning
Microservices
Distributed Architectures

Visa sponsorship

Not detected in the job text

Keywords

AWS
Azure
GCP
Cloud Infrastructure
DevOps
CI/CD Pipelines
Microservices
Distributed Architectures
Enterprise Application Delivery
Software Engineering
Infrastructure Operations
Customer Success
Architecture Governance
Release Management
Capacity Planning
SLA Governance
Incident Management
Root Cause Analysis
ITIL
Lean
Agile Operations
KPIs
SLOs
Service Delivery
Cost Optimization
Digital Transformation
Risk Management
Budgeting
Cloud Security
Observability

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