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Added 57 mins ago
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Quality Assurance Analyst, Winter 2027 Co-op
CIBC
Toronto, ON
- Full-time
Cross-Team Collaboration - Support reviews across other areas such as Private Wealth, Capital Markets, and Indirect Auto, ensuring consistent application of rigorous quality standards…
Added 1 hour ago
TS
Maintenance Repair Analyst
The Seaboard Transport Group
Dartmouth, NS
- Full-time
Role Overview: The Maintenance Repair Analyst plays a key role in strengthening fleet reliability, safety and performance for heavy-duty trucks and trailers. By connecting field expertise…
Added 1 hour ago
TS
Maintenance Repair Analyst
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Role Overview: The Maintenance Repair Analyst plays a key role in strengthening fleet reliability, safety and performance for heavy-duty trucks and trailers. By connecting field expertise…
Added 1 hour ago
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Wealth Management Analyst
Archer
Montreal, QC
- Full-time
Reporting to a wealth management advisor, the analyst plays a strategic role by providing analytical and operational support. This role serves as a stepping stone to a position as an…
Added 1 hour ago
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Talent Acquisition Partner
BPA
Laval, QC
- Full-time
Every year, we hire nearly 250 professionals across multiple engineering disciplines to support our continued growth throughout Canada. Our Talent team partners directly with leaders to…
Added 1 hour ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 hour ago
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Analyst, Corporate Strategy-EN
CAE
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…every role is essential. Our enterprise functions don’t just support; they lead, playing a critical role in shaping the company’s path forward and ensuring both clients and employees are…
Added 1 hour ago
HR
CBTCS Engineering Service Delivery Analyst(Fixed Term)
Hitachi Rail
Toronto, ON
- $69,128 to $103,692 CAD / year
- Full-time
The Service Delivery Analyst (SDA) for CBTCS E2 Services is responsible for ensuring reliable, efficient, and customer-focused delivery services that support engineering teams. The role…
Added 1 hour ago
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Financial Analyst - Investment Banking
KSM (Katz, Sapper & Miller)
Grand Rapids, MB
- Full-time
The financial analyst position serves to support the KSM Corporate Finance team in managing its M&A and capital raise client engagement projects. Specific responsibilities include:
Added 1 hour ago
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RQ11714 - Senior Procurement Consultant
Amyantek
Toronto, ON
- Contract
The Senior Business Analyst/Procurement Writer is responsible for creating content in various formats that serve users with the information they need. This role involves designing, writing,…
Added 1 hour ago
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Lead Business Analyst
TechDoQuest
Toronto, ON
- Contract
We are seeking a skilled ServiceNow Business Analyst to join our team at InsuranceCorp. The ideal candidate will have a strong background in IT Service Management (ITSM) and a proven track…
Added 1 hour ago
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Business Analyst
Capco
Toronto, ON
- Full-time
At Capco, we're looking for an experienced Business Analyst to join our Wealth & Asset Management practice in Toronto. You'll support business and technology initiatives focused on account…
Added 2 hours ago
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Senior Data Analyst (FT)
Brand-FX
Toronto, ON
- Contract
🚀 We're growing! Our Data Services team is hiring and looking for a talented Senior Data Analyst who is ready to make an impact, grow their career, and work alongside an exceptional group…
Added 3 hours ago
Senior Actuarial Analyst - Pricing Modelling
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Lloydminster, AB · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at…
Added 5 hours ago
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Canada Operations Analyst
Manulife
Toronto, ON
- Full-time
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
Added 5 hours ago
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System Analyst II
Paladin Technologies
Ottawa, ON
- Full-time
…clients' physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these…
Added 5 hours ago
TS
Maintenance Repair Analyst
The Seaboard Transport Group
Moncton, NB
- Full-time
Role Overview: The Maintenance Repair Analyst plays a key role in strengthening fleet reliability, safety and performance for heavy-duty trucks and trailers. By connecting field expertise…
Added 5 hours ago
DG
Senior Analyst, Tax [Research and Development and Government Incentives
Doane Grant Thornton LLP
Vancouver, BC
- Full-time
As a Senior Analyst, Tax [Research & Development and Government Incentives] your responsibilities will include:
Added 5 hours ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 5 hours ago
NB
Senior Analyst Analysis and Financial Reporting
National Bank of Canada
Montreal, QC
- Full-time
As a Senior Analyst in the Analysis and Financial Reporting team at National Bank, you’ll be acting as an accounting expert in the preparation of consolidated financial reports disclosed…
Added 5 hours ago
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Cyber Security Consultant
Hays
Montreal, QC
- Contract
Our client within the public sector is seeking experienced Cybersecurity Analysts to support cyber defence initiatives, cybersecurity integrations, risk management, and enterprise security…
Added 5 hours ago
HR
Application Support & Automation Analyst (Fixed-Term)
Hitachi Rail
Toronto, ON
- Full-time
The Application Support and Automation Analyst will provide Tier 2/3 support and lead automation delivery across multiple enterprise engineering platforms. The role combines hands-on…
Added 5 hours ago
LT
Business Systems Analyst
Lorven Technologies Inc.
Toronto, ON
- Contract
Seeking a Business Systems Analyst with strong experience in API-led integrations and enterprise system connectivity. The candidate will work closely with business stakeholders, architects,…
Added 5 hours ago
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Strategic Financial Analyst – FP&A / Commercial – Global SaaS Tech – 20322
RR
Toronto, ON
- Full-time
We're now looking for a Strategic Finance Analyst, based in either Denver, Colorado or Toronto, Ontario, to join our Finance team, combining rigorous FP&A with commercial analysis and a…

TechDoQuest

Lead Business Analyst

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 12, 2026

Original job description

Job Description:

We are seeking a skilled ServiceNow Business Analyst to join our team at InsuranceCorp. The ideal candidate will have a strong background in IT Service Management (ITSM) and a proven track record of implementing and managing ServiceNow solutions. This role requires a deep understanding of ITOM, CMDB/CSDM, Employee Center, SPM, Service Portal, REST API, and Now Assist. The successful candidate will work closely with stakeholders to gather requirements, analyze business needs, and ensure the effective delivery of ServiceNow products.

Responsibilities:

Collaborate with stakeholders to gather and document business requirements for ServiceNow implementations.
Analyze and translate business needs into functional specifications for ServiceNow solutions.
Configure and customize ServiceNow applications, including ITSM, ITOM, and Service Portal.
Manage the CMDB and ensure data integrity and compliance with CSDM standards.
Develop and maintain integrations using REST API to connect ServiceNow with other systems.
Provide support and training to end users on ServiceNow functionalities, including Employee Center and SPM.
Utilize Now Assist to enhance user experience and streamline processes.
Participate in testing and quality assurance activities to ensure successful deployment of ServiceNow solutions.
Monitor and report on the performance of ServiceNow applications and recommend improvements.
Stay updated on ServiceNow best practices and industry trends to drive continuous improvement.

Mandatory Skills:

Proven experience with ServiceNow ITSM (must have).
Strong knowledge of ITOM and CMDB/CSDM.
Experience with Service Portal and Employee Center.
Proficiency in developing integrations using REST API.
Familiarity with ServiceNow Now Assist functionalities.

Preferred Skills:

Experience in ServiceNow SPM (Service Portfolio Management).
Knowledge of ITIL best practices and frameworks.
Strong analytical and problem solving skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
5 7 years of experience as a Business Analyst, specifically with ServiceNow.
ServiceNow certifications (e.g., Certified System Administrator, ITSM, ITOM) are a plus.
Proven track record of successful ServiceNow implementations and upgrades.

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More about this job

Responsibilities

Gather and analyze stakeholder requirements, translate business needs into functional specifications, and configure ServiceNow solutions across ITSM, ITOM, and Service Portal. Maintain CMDB data and integrations, support users, participate in testing, monitor application performance, and recommend improvements.

Requirements

Requires 5–7 years of Business Analyst experience with ServiceNow, including hands-on ITSM experience and knowledge of ITOM, CMDB/CSDM, Service Portal, Employee Center, REST API, and Now Assist. A bachelor's degree in a related field is required; ServiceNow certifications, SPM experience, and ITIL knowledge are advantageous.

Skills

ServiceNow ITSM
ITOM
CMDB
CSDM
Service Portal
Employee Center
REST API
Now Assist
Service Portfolio Management
Business Analysis
Requirements Gathering
ITIL
System Integration
Quality Assurance
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management
ITSM
ITOM
CMDB
CSDM
Employee Center
Service Portal
REST API
Now Assist
Service Portfolio Management
SPM
ITIL
Business Analysis
Requirements Gathering
Functional Specifications
System Integration
Data Integrity
Quality Assurance
Testing
ServiceNow Certified System Administrator
ServiceNow ITSM Certification
ServiceNow ITOM Certification
ServiceNow Implementations
ServiceNow Upgrades

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