OpenText Exstream SME / CCM Solution Architect
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
- Posting language
- English
- Posted
Original job description
Roles & Responsibilities :
- Serve as the primary onsite SME and trusted advisor for OpenText Exstream-related initiatives.
- Design, develop, enhance, and support enterprise CCM solutions using OpenText Exstream.
- Lead AMS activities including incident resolution, problem management, service improvements, and production support.
- Collaborate with business stakeholders, architects, and technical teams to define and implement scalable CCM solutions.
- Develop and maintain applications using Exstream Design Manager, Communications Builder, Orchestration, Control Center, Runtime Engine, and Interactive Communications.
- Drive platform modernization, cloud-native adoption, upgrades, and migration initiatives from legacy CCM platforms to OpenText Exstream.
- Perform technical design reviews, code reviews, and ensure adherence to best practices and governance standards.
- Provide production support, troubleshooting, root cause analysis, and performance optimization.
- Mentor development and support teams on OpenText Exstream capabilities and implementation standards.
- Participate in solution architecture and roadmap discussions supporting long-term CCM strategy.
Qualifications & Skills :
- 8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
- Minimum 5+ years of hands-on experience with OpenText Exstream (Version 16 or higher preferred).
- Strong expertise in:
- Exstream Design Manager
- Communications Builder / Orchestration / Control Center
- Runtime Engine
- Interactive Communications
- Document Composition & Correspondence Management
- Experience in OpenText Exstream platform upgrades, migrations from legacy CCM platforms, and modernization initiatives.
- Strong understanding of AMS support models, incident management, and production support processes.
- Experience with Cloud Native architectures and deployments.
- Excellent stakeholder management and customer-facing communication skills.
- Ability to work independently in an onsite environment and lead technical discussions with business and IT teams.
More about this job
Responsibilities
Serve as the onsite OpenText Exstream subject matter expert and architect, designing, developing, and supporting enterprise customer communications solutions. Lead application support, modernization, upgrades, migrations, technical reviews, production troubleshooting, and team mentoring.
Requirements
Requires 8–15+ years of experience in customer communications management and at least 5 years of hands-on OpenText Exstream experience, preferably with version 16 or higher. Candidates should have expertise in Exstream components, cloud-native deployments, platform modernization, application support, and stakeholder communication.
Skills
- OpenText Exstream
- Solution Architecture
- Exstream Design Manager
- Communications Builder
- Orchestration
- Control Center
- Runtime Engine
- Interactive Communications
- Document Composition
- Correspondence Management
- Application Modernization
- Cloud-Native Architectures
- Application Migration
- Incident Management
- Production Support
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Management & Leadership
- Customer Service & Support
- Consulting
Keywords
- OpenText Exstream
- CCM
- Solution Architecture
- Exstream Design Manager
- Communications Builder
- Orchestration
- Control Center
- Runtime Engine
- Interactive Communications
- Document Composition
- Correspondence Management
- Application Modernization
- Cloud-Native Architecture
- Platform Upgrades
- Legacy Platform Migration
- Incident Resolution
- Problem Management
- Production Support
- Root Cause Analysis
- Performance Optimization
- Technical Design Reviews
- Code Reviews
- Governance Standards
- Stakeholder Management
- Service Improvements