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OpenText Exstream SME / CCM Solution Architect
TechDoQuest
Toronto, ON
- Full-time
Serve as the primary onsite SME and trusted advisor for OpenText Exstream-related initiatives.

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TechDoQuest

OpenText Exstream SME / CCM Solution Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
Posting language: English
Posted: Oct 6, 2026

Original job description

Roles & Responsibilities :

Serve as the primary onsite SME and trusted advisor for OpenText Exstream-related initiatives.
Design, develop, enhance, and support enterprise CCM solutions using OpenText Exstream.
Lead AMS activities including incident resolution, problem management, service improvements, and production support.
Collaborate with business stakeholders, architects, and technical teams to define and implement scalable CCM solutions.
Develop and maintain applications using Exstream Design Manager, Communications Builder, Orchestration, Control Center, Runtime Engine, and Interactive Communications.
Drive platform modernization, cloud-native adoption, upgrades, and migration initiatives from legacy CCM platforms to OpenText Exstream.
Perform technical design reviews, code reviews, and ensure adherence to best practices and governance standards.
Provide production support, troubleshooting, root cause analysis, and performance optimization.
Mentor development and support teams on OpenText Exstream capabilities and implementation standards.
Participate in solution architecture and roadmap discussions supporting long-term CCM strategy.

Qualifications & Skills :

8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
Minimum 5+ years of hands-on experience with OpenText Exstream (Version 16 or higher preferred).
Strong expertise in:
Exstream Design Manager
Communications Builder / Orchestration / Control Center
Runtime Engine
Interactive Communications
Document Composition & Correspondence Management
Experience in OpenText Exstream platform upgrades, migrations from legacy CCM platforms, and modernization initiatives.
Strong understanding of AMS support models, incident management, and production support processes.
Experience with Cloud Native architectures and deployments.
Excellent stakeholder management and customer-facing communication skills.
Ability to work independently in an onsite environment and lead technical discussions with business and IT teams.

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More about this job

Responsibilities

Serve as the onsite OpenText Exstream subject matter expert and architect, designing, developing, and supporting enterprise customer communications solutions. Lead application support, modernization, upgrades, migrations, technical reviews, production troubleshooting, and team mentoring.

Requirements

Requires 8–15+ years of experience in customer communications management and at least 5 years of hands-on OpenText Exstream experience, preferably with version 16 or higher. Candidates should have expertise in Exstream components, cloud-native deployments, platform modernization, application support, and stakeholder communication.

Skills

OpenText Exstream
Solution Architecture
Exstream Design Manager
Communications Builder
Orchestration
Control Center
Runtime Engine
Interactive Communications
Document Composition
Correspondence Management
Application Modernization
Cloud-Native Architectures
Application Migration
Incident Management
Production Support

Visa sponsorship

Not detected in the job text

Keywords

OpenText Exstream
CCM
Solution Architecture
Exstream Design Manager
Communications Builder
Orchestration
Control Center
Runtime Engine
Interactive Communications
Document Composition
Correspondence Management
Application Modernization
Cloud-Native Architecture
Platform Upgrades
Legacy Platform Migration
Incident Resolution
Problem Management
Production Support
Root Cause Analysis
Performance Optimization
Technical Design Reviews
Code Reviews
Governance Standards
Stakeholder Management
Service Improvements

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