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Added 8 mins ago
C
Director Growth Marketing, North America
Caseware
Toronto, ON
- $160,000 to $180,000 CAD / year
- Full-time
Develop ICP and key personas for region to architect efficient and effective buying journeys.
Added 23 mins ago
RI
Enterprise Architect
Raas Infotek
Calgary, AB
- Contract
We are seeking an experienced Enterprise Architect to define and govern the enterprise technology roadmap across ERP, cloud, asset management, trading, and custom application landscapes.…
Added 39 mins ago
MF
Senior Manager, Solution Architect
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Sr Manager, Architect is accountable for end-to-end solution architecture for major initiatives. Translates business and application needs into architecture patterns, systems…
Added 53 mins ago
M
Spécialiste infonuagique et DevOps / Cloud & DevOps Specialist
Montrium
Montreal, QC
- Full-time
Added 53 mins ago
ZS
Network Security Architect
Zodiac Solutions, Inc
Montreal, QC
- Full-time
15+ years of IT experience in designing and delivering enterprise Network Security solutions.
Added 53 mins ago
IS
AWS and AI Solution Architect
Iris Software Inc.
Toronto, ON
- Contract
Work closely/collaboratively with dev teams to architect solutions that meet enterprise standards
Added 54 mins ago
CO
Servicing Delivery Lead
Capital One
Toronto, ON
- Full-time
We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of…
Added 1 hour ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
Ensure operational data excellence. You will architect, maintain, and refine production-grade pipelines, ensuring they are performant, resilient, and scalable. You will automate workflows…
Added 1 hour ago
A
Intégrateur(trice) Commandes et Systèmes Propulsion / Propulsion Controls & System Integrator
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Added 1 hour ago
AC
Product Manager - SAP Functional Solution Lead
Air Canada
Toronto, ON · Dorval, QC
- Full-time
…design, governance, and delivery of SAP Finance and Controlling solutions. This role serves as the bridge between finance leadership, enterprise architects, functional product owners and…
Added 1 hour ago
AW
Cloud Architect
Agilus Work Solutions
Toronto, ON
- $60 to $80 CAD / hour
- Contract
🚀 Hiring: Senior Business Intelligence Engineer / Cloud Architect
Added 2 hours ago
M
Cloud & AI Solution Engineer
Microsoft
Toronto, ON
- Full-time
You will collaborate across teams to deliver impactful solutions that enhance agility, reduce costs, and unlock value through AI-powered infrastructure.
Added 2 hours ago
M
Innovative Data Platform Solution Engineer
Microsoft
Toronto, ON
- Full-time
Build trusted relationships with platform leads, co-designing secure, scalable architectures and solutions
Added 2 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 2 hours ago
H
Enterprise Architect (SAP & Azure)
HCLTech
Calgary, AB
- Full-time
We are seeking an experienced Enterprise Architect to define and govern the enterprise technology roadmap across ERP, cloud, asset management, trading, and custom application landscapes.…
Added 2 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 3 hours ago
KI
Architect, Machine Learning (Principal Scientist)
Kinaxis Inc.
Canada
- Full-time
The AI team is responsible for advancing machine learning solutions in the supply and demand space across industries such as Retail, Consumer Packaged Goods, and Life Sciences. Our work…
Added 3 hours ago
K
Senior Consultant, Finance Transformation-Insurance
KPMG
ON · Toronto, Ontario
- Full-time
We are seeking a highly motivated Senior Consultant to support our Toronto Team in delivering transformative solutions and building a market-leading practice. If you thrive in dynamic…
Added 4 hours ago
UO
Project Manager, WUSA
University of Waterloo
Waterloo, ON · General Services Complex
- Full-time
…entrepreneurial culture. Together, these create partnerships and solutions to tackle today’s and tomorrow’s…
Added 4 hours ago
SP
Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)
Salesforce Partner Canada
Toronto, ON
- Full-time
The Solutions Architect, Salesforce Migrations is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the…
Added 5 hours ago
V
Senior Firmware & FPGA Engineer, SST Control
Verdyn
Oakville, ON
- $110,000 to $160,000 CAD / year
- Full-time
Verdyn is a Canadian designer and manufacturer of power-electronics based solutions for critical infrastructure. Our advanced electrical systems solve challenges for customers in demanding…
Added 6 hours ago
A
SDx / Octave Solution Architect
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
The SDx / Octave Solution Architect is responsible for designing and guiding the overall SDx solution.
Added 6 hours ago
R
PT Learning OCM Partner
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
The Organizational Change Management (OCM) Partner is the strategic change architect and cultural catalyst for the PT Learning Organisation. Reporting to the Head of Business Operations in…
Added 7 hours ago
IC
Cloud Infrastructure & DevSecOps Engineer
InfoTrack Canada
Toronto, ON
- Full-time
…government registries and other ecosystems partners. We're providing solutions to improve how legal professionals search, transact, and close, providing much needed innovation and…
Added 7 hours ago
F
Senior Software Engineer
Fleetworthy
AB · Edmonton, AB
- Full-time
…safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with…

TechDoQuest

OpenText Exstream SME / CCM Solution Architect

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
Posting language: English
Posted: Oct 6, 2026

Original job description

Roles & Responsibilities :

Serve as the primary onsite SME and trusted advisor for OpenText Exstream-related initiatives.
Design, develop, enhance, and support enterprise CCM solutions using OpenText Exstream.
Lead AMS activities including incident resolution, problem management, service improvements, and production support.
Collaborate with business stakeholders, architects, and technical teams to define and implement scalable CCM solutions.
Develop and maintain applications using Exstream Design Manager, Communications Builder, Orchestration, Control Center, Runtime Engine, and Interactive Communications.
Drive platform modernization, cloud-native adoption, upgrades, and migration initiatives from legacy CCM platforms to OpenText Exstream.
Perform technical design reviews, code reviews, and ensure adherence to best practices and governance standards.
Provide production support, troubleshooting, root cause analysis, and performance optimization.
Mentor development and support teams on OpenText Exstream capabilities and implementation standards.
Participate in solution architecture and roadmap discussions supporting long-term CCM strategy.

Qualifications & Skills :

8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
Minimum 5+ years of hands-on experience with OpenText Exstream (Version 16 or higher preferred).
Strong expertise in:
Exstream Design Manager
Communications Builder / Orchestration / Control Center
Runtime Engine
Interactive Communications
Document Composition & Correspondence Management
Experience in OpenText Exstream platform upgrades, migrations from legacy CCM platforms, and modernization initiatives.
Strong understanding of AMS support models, incident management, and production support processes.
Experience with Cloud Native architectures and deployments.
Excellent stakeholder management and customer-facing communication skills.
Ability to work independently in an onsite environment and lead technical discussions with business and IT teams.

Apply About employer

More about this job

Responsibilities

Serve as the onsite OpenText Exstream subject matter expert and architect, designing, developing, and supporting enterprise customer communications solutions. Lead application support, modernization, upgrades, migrations, technical reviews, production troubleshooting, and team mentoring.

Requirements

Requires 8–15+ years of experience in customer communications management and at least 5 years of hands-on OpenText Exstream experience, preferably with version 16 or higher. Candidates should have expertise in Exstream components, cloud-native deployments, platform modernization, application support, and stakeholder communication.

Skills

OpenText Exstream
Solution Architecture
Exstream Design Manager
Communications Builder
Orchestration
Control Center
Runtime Engine
Interactive Communications
Document Composition
Correspondence Management
Application Modernization
Cloud-Native Architectures
Application Migration
Incident Management
Production Support

Visa sponsorship

Not detected in the job text

Keywords

OpenText Exstream
CCM
Solution Architecture
Exstream Design Manager
Communications Builder
Orchestration
Control Center
Runtime Engine
Interactive Communications
Document Composition
Correspondence Management
Application Modernization
Cloud-Native Architecture
Platform Upgrades
Legacy Platform Migration
Incident Resolution
Problem Management
Production Support
Root Cause Analysis
Performance Optimization
Technical Design Reviews
Code Reviews
Governance Standards
Stakeholder Management
Service Improvements

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