Project Manager/Leader Senior

Senior Project Manager / Leader – ServiceNow / ITSM

📍 Location: Ontario, Canada

💼 Level: Senior

We are seeking a Senior Project Manager / Leader with strong ServiceNow and IT Service Management (ITSM) experience to support ITSM transformation and enterprise technology initiatives within a complex environment.

Must-Have Skills & Experience

• 7+ years of experience delivering or consulting on IT Service Management (ITSM) solutions in large enterprise environments.
• 5+ years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules.
• Experience assessing current-state ITSM processes and developing future-state operating models, governance frameworks, process improvements, and service management best practices.
• Strong experience with ServiceNow integrations and APIs, including integration with CMDB, Change Management, SPM, DevOps tools, CI/CD pipelines, and enterprise systems.
• Experience establishing and supporting enterprise release governance, including release planning, scheduling, release calendars, risk/dependency management, deployment coordination, and post-release reviews.
• Experience facilitating stakeholder workshops, business process reviews, requirements gathering, and ServiceNow solution design.
• Strong knowledge of enterprise technology environments including cloud, networks, applications, cybersecurity, telecommunications, collaboration platforms, and information management.
• Experience creating training materials, user guides, operational procedures, knowledge-transfer sessions, and support documentation.
• Excellent communication, facilitation, stakeholder management, and collaboration skills.
• Ability to work independently and effectively with cross-functional teams.

Certification

• ServiceNow Certified System Administrator (CSA) – Required

If you have strong ServiceNow + ITSM experience and meet the above requirements, please apply with your updated resume.