Site Reliability Engineer

Position Overview:

The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SMEs managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization’s technology related outages, collaboration on technology projects

focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within Morgan Stanley. Additionally, partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform. This position will mainly perform DevOps/SRE role in Java, Unix & SQL technologies technology.

Responsibilities include:

Incident Management -Create and manage necessary process involving incidents

Partner with Ops Control to ensure IT and/or End User communications are handled appropriately

Engage with the development team throughout the life cycle to support Application build for Reliability

Develop software to automate manual operational work

Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles

Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services

Troubleshoot priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidents

Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering

Manage process related functions around large-scale events such as disaster recovery. Communicate closely with impacted groups to ensure all events are properly managed.

Primary Skills / Must have

Bachelor’s/Master’s Degree in Computer Science, Information Systems or related field

Proven track record supporting large scale multi-tiered cloud-based applications.

Hands on experience with Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler tools such as TWS, autosys.

Experience working in an Agile Development environment

Proven ability to understand and troubleshoot complex problems under pressure

Excellent communication skills (both written and oral), listening skills, influencing and negotiation skills

Experience with performance troubleshooting and remediation

Experience with observability tools such as Splunk, Kibana, Grafana, Prometheus

Secondary Skills / Desired skills

Knowledge of Azure platform is a plus

Working knowledge of python