Senior UX Designer

The Opportunity

The Senior UX Designer is responsible for leading the design of user-centred digital experiences across Technical Safety BC's digital platforms. Reporting to the Leader, Digital Experience, this role develops and maintains experience design standards, design systems, and UX best practices to ensure consistent, accessible, and intuitive user experiences across digital touchpoints. The Senior UX Designer leads user research, usability testing, and validation activities to understand user needs and inform design decisions. Through journey mapping, wireframing, prototyping, and interaction design, they translate user insights, business objectives, and technical requirements into effective digital solutions. The role also contributes to the growth of the UX practice by mentoring team members and championing user-centred design principles across the organization.

Status: Regular Full-Time, Union
Location: Vancouver, BC
Number of Positions: 1
Pay Grade: 17, Step 1 at $55.02/hour
Reports to: Leader, Digital Experience 

The Senior UX Designer's principal accountabilities:

User Experience Leadership & Research

• Champion user-centered design practices and advocate for customer needs throughout product and service development.
• Plan and conduct qualitative and quantitative user research to understand user behaviours, needs, and pain points.
• Develop personas, journey maps, and service blueprints to inform design decisions and improve customer experiences.
• Synthesize research findings into actionable insights and recommendations that influence product direction and customer experience strategy.
• Mentor and support UX team members while contributing to the growth and maturity of the UX practice.

Experience Design & Delivery

• Lead the design of accessible, intuitive, and effective digital experiences across Technical Safety BC's digital platforms.
• Create wireframes, prototypes, mock-ups, user flows, and other design artefacts to communicate and validate solutions.
• Collaborate with Product, Development, Marketing, and business stakeholders throughout the product lifecycle to deliver user-centred solutions.
• Translate user needs, business objectives, and technical requirements into effective experience designs.
• Lead the design and continuous improvement of end-to-end customer journeys across digital services.

Design Systems, Quality & Continuous Improvement

• Maintain and evolve UX/UI standards, design systems, and governance practices to ensure consistency and scalability across digital products.
• Lead usability testing and evaluate digital experiences to identify opportunities for improvement and optimization.
• Use customer feedback, analytics, and research data to validate design decisions and measure experience outcomes.
• Promote accessibility and inclusive design principles, ensuring alignment with recognized standards and best practices.
• Monitor emerging UX trends, technologies, and industry practices to drive innovation and continuous improvement.
• Continuously learns and keeps up with trends and developments related to digital usability, user research, and advances in technology.
• Communicates new software, hardware, and training needs in support of improving the UX practice at Technical Safety BC.

Knowledge, Skills & Experience:

• Requires a degree in user experience design, interaction design, human-computer interaction, psychology, visual design, or a related field, or an equivalent combination of education and experience.
• 7 to 8+ years of progressively responsible experience in UX, product, or interaction design, including experience leading complex digital design initiatives.
• Demonstrated ability to innovate and design exceptional user experiences;
• Advanced proficiency with Figma and comparable design and prototyping tools, including experience creating wireframes, user flows, interactive prototypes, high-fidelity designs, and development-ready specifications.
• Demonstrated ability to conduct discovery interviews and run usability testing;
• Demonstrated ability to work within an agile continuous flow environment - able to think holistically while building and learning iteratively;
• Experience creating personas using Pains, Gains, and Jobs to be done model.
• Communicates effectivity using wireframes, prototypes, and design guides;
• Demonstrated ability to produce alternative options and articulate the “why” behind design decisions;
• Demonstrated ability to analyze user research, and feedback and implement conclusions into the iterations;
• Experience working within a cross-functional team
• Experience communicating effectively with senior management.

Beyond the role:

• Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2024, Technical Safety BC supported BC Cancer Foundation, Aboriginal Coalition to End Homelessness, Crisis Centre BC, Quest Non-Profit Grocery Markets, A Loving Spoonful, and Greater Vancouver Foodbank.
• Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about. 
•  Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences. In addition, we offer up to $1500 tuition aid per calendar year to support your education and learning goals.
•  Compensation & Benefits – In full transparency, you can find our industry-competitive compensation information on our postings. For our regular employees, we have outstanding benefits that include extended health, dental and disability coverage, access to an employee and family assistance program (EFAP), competitive annual paid vacation entitlements, public service defined benefit pension plan, generous top-up allowance for new parents, and time-off for caregiving, moving, and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our non-mental health paramedical services too.

About Technical Safety BC

At Technical Safety BC, we matter to each other. Together, we apply a systems mindset to safety, embrace possibility, and act on what we learn. Our culture empowers and enables innovation and connection. Our environment welcomes diverse perspectives and learning is celebrated. We make decisions based on data and use our expertise to make the safety system equitable for all.

 Our values guide our work. 

• We see genius in diversity 
• We foster confidence 
• We make the complex simple 
• We adapt  

Technical Safety BC is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licences and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. Through simplification of our initiatives, we promote understanding and engagement, making safety accessible to everyone. As society changes, we create and adopt new ideas, skills, and tools that will enable us to meet the safety challenges of a highly-connected world.

We see genius in diversity and are committed to creating an equitable and inclusive workforce. We recognize that diverse life paths and experiences contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we encourage you to apply.

If you are interested in one of our career opportunities and require accommodation or assistance with the application or recruitment process, please contact us directly at careers@technicalsafetybc.ca.

If you are interested in this opportunity, please apply online by 4:00PM PST on November 27, 2026. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at Technical Safety BC, please visit our careers page.

We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.