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Added 27 mins ago
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Technology Solve

Director of Information Technology

Brandon, MB, Canada

Pay: $80,000 to $115,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Posting language: English
Posted: Oct 1, 2026

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Applications open in a new tab.

Original job description

The Opportunity

Technology Solve is seeking a commercially minded and technically accomplished Director of IT to lead our technical delivery organization and help drive sustainable revenue growth. This senior leadership role is accountable for service quality, team performance, client success, project execution and the expansion of revenue across managed services, cybersecurity, cloud and technology projects.

The successful candidate will combine strong MSP leadership with sound business judgment. You will ensure clients receive reliable, secure and professional service while building the people, processes and commercial discipline required to scale Technology Solve.

Primary Accountabilities

Revenue Growth and Client Development

Own and advance revenue growth across recurring managed services, cybersecurity offerings, cloud solutions and project-based work.
Build trusted relationships with business owners and senior client stakeholders, translating business needs into practical technology roadmaps and investment recommendations.
Identify qualified opportunities within the existing client base and support new business development through discovery, solution design, scoping and executive-level presentations.
Provide accurate technical input for proposals, quotations, project estimates and service agreements, with clear attention to value, risk, margin and delivery capacity.
Monitor the sales pipeline, project backlog, recurring revenue opportunities and commercial performance in partnership with ownership.

Technical Delivery and Operations

Lead the technical delivery teams responsible for service desk, infrastructure, Microsoft 365, cloud, networking, cybersecurity and client projects.
Establish clear priorities, resource plans and performance expectations to ensure responsive support, disciplined execution and consistent follow-through.
Oversee technician scheduling, service capacity, on-call coverage, critical incidents and escalations, taking direct ownership when senior intervention is required.
Maintain strong standards for cybersecurity, documentation, change control, quality assurance and technical consistency across client environments.
Ensure projects are properly scoped, scheduled, resourced, communicated and delivered to agreed outcomes.

Leadership and Business Performance

Recruit, coach and develop technical employees while fostering accountability, collaboration, professionalism and continuous improvement.
Define and monitor practical operating metrics for service quality, client satisfaction, utilization, project delivery, team capacity, revenue and profitability.
Improve service processes, tooling, standards and reporting to support efficient growth without compromising client experience or security.
Work closely with ownership on business planning, service development, organizational priorities and the continued expansion of Technology Solve.
Represent Technology Solve professionally with clients, partners, vendors and the broader business community.

Required Experience and Qualifications

Demonstrated leadership experience within an IT Managed Services Provider (MSP) or a comparable multi-client technology services environment.
Proven responsibility for technical operations, service delivery teams and client-facing technology outcomes.
Experience contributing to revenue growth through account development, solution design, quoting, project scoping or technology sales.
Strong working knowledge of Microsoft 365, cloud platforms, networking, cybersecurity, endpoint management and modern IT service delivery.
Ability to manage competing priorities, make sound decisions, communicate clearly and operate with a high degree of ownership.
Strong commercial awareness, including an understanding of service profitability, labour capacity, project risk and client value.

Preferred Qualifications

Senior IT leadership experience with responsibility for both operational performance and business growth.
Experience building or scaling service teams, recurring managed services or cybersecurity offerings.
Experience with project management, service management and continuous improvement practices.
Relevant Microsoft, cloud, networking, cybersecurity, IT service management or project management certifications.

What Success Looks Like

Clients receive consistent, secure and professional service, with clear communication and strong follow-through.
Technical teams operate with clear priorities, accountability, effective leadership and the capacity to grow.
Projects are accurately scoped and delivered with disciplined management of quality, risk, schedule and financial performance.
Revenue grows through stronger client relationships, well-designed solutions, recurring services and successfully delivered projects.

Compensation and Benefits

Base salary of $70,000 to $80,000 annually.
Monthly commission tied to sales and revenue.
Expected total compensation of approximately $80,000 to $115,000+ annually, with expected continual earning increase as company revenue grows.
Extended health benefits and RRSP program.
Paid vacation, paid sick days, and support for relevant training and professional certifications.
Relocation package included

How to Apply

Please submit resume to oeloff@technologysolve.com

Apply About employer

More about this job

Responsibilities

Lead technical delivery teams and oversee service quality, client success, cybersecurity, infrastructure, and project execution. Grow revenue through client development, managed services, cybersecurity and cloud offerings, while building team capacity and improving operational performance.

Requirements

Requires demonstrated leadership in an MSP or comparable multi-client technology services environment, with responsibility for technical operations, service delivery, and client outcomes. Candidates should have strong knowledge of Microsoft 365, cloud, networking, cybersecurity, and IT service delivery, along with commercial judgment and experience supporting revenue growth.

Skills

MSP Leadership
Technical Operations
Service Delivery
Revenue Growth
Client Development
Microsoft 365
Cloud Platforms
Networking
Cybersecurity
Endpoint Management
Project Management
Team Leadership
Service Management
Solution Design
Commercial Awareness
Continuous Improvement

Benefits

Extended Health Benefits
RRSP Program
Paid Vacation
Paid Sick Days
Training Support
Professional Certification Support
Relocation Package
Monthly Commission

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
MSP
Microsoft 365
Cloud Platforms
Networking
Cybersecurity
Endpoint Management
Service Desk
Infrastructure
IT Service Delivery
Technical Operations
Revenue Growth
Recurring Revenue
Solution Design
Project Scoping
Project Delivery
Service Agreements
Change Control
Quality Assurance
Incident Management
Escalation Management
Resource Planning
Service Profitability
Client Satisfaction
Service Management
Continuous Improvement
Cloud Solutions
Cybersecurity Offerings
IT Consulting

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