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Added 16 mins ago
Director, Media Strategy
Jobgether
Canada
Full-time
Develop a deep understanding of client businesses, including strategic priorities, historical performance, competitive dynamics, opportunities, and risks.
Added 45 mins ago
Thermal & Structural Analyst
Pratt & Whitney
Mississauga, ON
Full-time
…allowables. Specific structural engineering specialties may include dynamics and loads analysis, fatigue and creep assessments. Research, and development of structural engineering…
Added 45 mins ago
Community Mental Health Worker
Prairie Mountain Health
Dauphin, MB
Full-time
Added 45 mins ago
Youth and Children's Coordinator - Gitxsan
The Salvation Army in Canada
Hazelton, BC
Full-time
Good understanding of family system dynamics.
Added 45 mins ago
Director, Media Strategy
Jobgether
Canada
Full-time
Develop a deep understanding of client businesses, including strategic priorities, historical performance, competitive dynamics, opportunities, and risks.
Added 1 hour ago
Enterprise Account Executive
DoxAI
Toronto, ON
Full-time
Proficient in Microsoft Office and Dynamics or equivalent CRM and productivity tools, with
Added 2 hours ago
Product Strategy and Operations, Senior Associate - New Verticals | Housing
EliseAI
Toronto, ON
Full-time
Monitor product performance, customer feedback, and market dynamics to help drive product feature development and GTM success
Added 2 hours ago
Sales Excellence Manager, North America
Nutreco
Guelph, ON
Full-time
Proficiency with Microsoft Dynamics, Power BI, and digital sales enablement tools
Added 2 hours ago
Youth and Children's Coordinator - Gitxsan
The Salvation Army Canada and Bermuda Territory
Hazelton, BC · BC · Gitxsan Lax'Yip Circuit - CFS
Full-time
Good understanding of family system dynamics.
Added 3 hours ago
Account Manager, Inside Sales - Toronto, ON
Cellcom Communications - Cellcom.ca
Toronto, ON · North York, ON
Full-time
Experience with CRM systems (Salesforce, Dynamics, or equivalent) is considered an asset.
Added 3 hours ago
Economic Development Officer
Sturgeon County
Morinville, AB
Full-time
Added 3 hours ago
Dynamics 365 Technical Consultant
Symbiotic Digital
ON · Downtown Toronto (Central Bay Street), Ontario
Contract
Dynamics 365, Model-Driven Apps, Power Pages, Power Automate, C#, Dataverse,
Added 3 hours ago
Reclamation/Revegetation Advisor
Suncor Energy
Fort McMurray, AB · Syncrude Mildred Lake
Full-time
Knowledge of boreal forest ecosystems and/or forest successional dynamics would be an asset
Added 3 hours ago
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Part-time
…Approach in Care (EPAC) in long term care and systems of family dynamics and end-of-life issues. Proactively leads family/resident/Most Responsible Clinician discussions on goals of care…
Added 3 hours ago
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Part-time
Demonstrated ability in End of Life care approaches, Embedding Palliative Approach in Care (EPAC) in long term care and systems of family dynamics and end-of-life issues.
Added 3 hours ago
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Part-time
…Approach in Care (EPAC) in long term care and systems of family dynamics and end-of-life issues. Proactively leads family/resident/Most Responsible Clinician discussions on goals of care…
Added 3 hours ago
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Full-time
Demonstrated ability in End of Life care approaches, Embedding Palliative Approach in Care (EPAC) in long term care and systems of family dynamics and end-of-life issues.
Added 3 hours ago
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Temporary
…Approach in Care (EPAC) in long term care and systems of family dynamics and end-of-life issues. Proactively leads family/resident/Most Responsible Clinician discussions on goals of care…
Added 3 hours ago
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Full-time
Demonstrated ability in End of Life care approaches, Embedding Palliative Approach in Care (EPAC) in long term care and systems of family dynamics and end-of-life issues.
Added 3 hours ago
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Temporary
Demonstrated ability in End of Life care approaches, Embedding Palliative Approach in Care (EPAC) in long term care and systems of family dynamics and end-of-life issues.
Added 3 hours ago
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Temporary
…Approach in Care (EPAC) in long term care and systems of family dynamics and end-of-life issues. Proactively leads family/resident/Most Responsible Clinician discussions on goals of care…
Added 3 hours ago
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Temporary
…Approach in Care (EPAC) in long term care and systems of family dynamics and end-of-life issues. Proactively leads family/resident/Most Responsible Clinician discussions on goals of care…
Added 3 hours ago
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Temporary
…Approach in Care (EPAC) in long term care and systems of family dynamics and end-of-life issues. Proactively leads family/resident/Most Responsible Clinician discussions on goals of care…
Added 3 hours ago
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Full-time
…Approach in Care (EPAC) in long term care and systems of family dynamics and end-of-life issues. Proactively leads family/resident/Most Responsible Clinician discussions on goals of care…
Added 3 hours ago
Gestionnaire de comptes, Ventes internes
Cellcom Communications - Cellcom.ca
Montreal, QC
Full-time
Expérience avec les systèmes CRM (Salesforce, Dynamics ou équivalent) : un atout.

Techo-Bloc

Customer Service Specialist

Longueuil, QC, Canada
Saint-Hubert, QC, Canada

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

Company Description

Build your career, one block at a time.

At Techo-Bloc, we manufacture pavers, retaining walls and masonry products that set the industry standard for quality, design and durability. We bring the same care to building our people's careers.

Founded in Quebec as a family business, Techo-Bloc now has more than 900 employees across 20+ sites in Canada and the United States. We grew because our people grew with us. Team spirit, respect and fairness guide every decision we make.

We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!

Job Description

Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule: Monday to Friday | 8:00 AM – 5:00 PM

This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.

Key Responsabilities

Processing and managing customer orders (phone, email, online systems)
Answering product availability questions and proposing alternatives as needed
Following up on open orders and resolving issues proactively
Taking ownership of requests from start to resolution
Collaborating across departments to improve service flow and processes

A Day in the Life

Handling dealer calls and inquiries (approximately 20% of the day)
Processing orders and managing requests in internal systems
Responding to email inquiries
Coordinating with internal teams to resolve delivery or order issues
Troubleshooting and resolving problems efficiently

Qualifications

Qualifications & Skills

Bilingual (French & English) to support North American teams and clients
Post-secondary education or 3+ years’ experience in landscaping or manufacturing
1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
Excellent communication, problem-solving, and multitasking skills
Proven ability to manage customer conflict with positive outcomes
White‑glove, customer-first mindset with strong ownership and follow-through
Comfortable in a fast-paced, team-oriented environment

Technical Requirements

Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
Familiarity with CRM software is considered an asset
Overall strong computer proficiency
Proficiency with Microsoft Office (Excel and Word)

Additional Information

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

Group insurance and RRSP with employer contribution
24/7 telemedicine and Employee Assistance Program
Training and career development opportunities
Performance-based bonuses
Employee recognition programs
Product discounts and workplace perks (snacks, events, free parking)

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. 

Apply About employer

More about this job

Responsibilities

The Customer Service Specialist acts as a primary point of contact for dealers, managing order processing and resolving issues proactively. They collaborate across departments to ensure accurate service delivery and maintain high-touch customer experiences.

Requirements

Candidates must be bilingual in French and English and possess post-secondary education or 3+ years of experience in landscaping or manufacturing. Proficiency in ERP systems, CRM software, and Microsoft Office is required.

Skills

Customer service
Order processing
Bilingual
Problem-solving
Communication
Multitasking
Conflict resolution
ERP systems
Microsoft Dynamics 365
SAP
CRM software
Microsoft Office
Excel
Word
Logistics
Relationship management

Benefits

Group insurance
RRSP with employer contribution
24/7 telemedicine
Employee Assistance Program
Training and career development opportunities
Performance-based bonuses
Employee recognition programs
Product discounts
Workplace perks

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Logistics
ERP
Microsoft Dynamics 365
SAP
CRM
Microsoft Office
Excel
Word
Landscaping
Manufacturing
Bilingual
Dealer Support
Conflict Resolution
Inventory Management
Troubleshooting
Communication
Teamwork
Data Entry

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