Customer Service Specialist
- Longueuil, QC, Canada
- Saint-Hubert, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Build your career, one block at a time.
At Techo-Bloc, we manufacture pavers, retaining walls and masonry products that set the industry standard for quality, design and durability. We bring the same care to building our people's careers.
Founded in Quebec as a family business, Techo-Bloc now has more than 900 employees across 20+ sites in Canada and the United States. We grew because our people grew with us. Team spirit, respect and fairness guide every decision we make.
We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!
Job Description
Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule: Monday to Friday | 9AM -6PM or 10AM -7PM
This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.
Key Responsabilities
Qualifications & Skills
Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:
At Techo-Bloc, we manufacture pavers, retaining walls and masonry products that set the industry standard for quality, design and durability. We bring the same care to building our people's careers.
Founded in Quebec as a family business, Techo-Bloc now has more than 900 employees across 20+ sites in Canada and the United States. We grew because our people grew with us. Team spirit, respect and fairness guide every decision we make.
We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!
Job Description
Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule: Monday to Friday | 9AM -6PM or 10AM -7PM
This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.
Key Responsabilities
- Processing and managing customer orders (phone, email, online systems)
- Answering product availability questions and proposing alternatives as needed
- Following up on open orders and resolving issues proactively
- Taking ownership of requests from start to resolution
- Collaborating across departments to improve service flow and processes
- Handling dealer calls and inquiries (approximately 20% of the day)
- Processing orders and managing requests in internal systems
- Responding to email inquiries
- Coordinating with internal teams to resolve delivery or order issues
- Troubleshooting and resolving problems efficiently
Qualifications & Skills
- Bilingual (French & English) to support North American teams and clients
- Post-secondary education or 3+ years’ experience in landscaping or manufacturing
- 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
- Excellent communication, problem-solving, and multitasking skills
- Proven ability to manage customer conflict with positive outcomes
- White‑glove, customer-first mindset with strong ownership and follow-through
- Comfortable in a fast-paced, team-oriented environment
- Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
- Familiarity with CRM software is considered an asset
- Overall strong computer proficiency
- Proficiency with Microsoft Office (Excel and Word)
Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:
- Group insurance and RRSP with employer contribution
- 24/7 telemedicine and Employee Assistance Program
- Training and career development opportunities
- Performance-based bonuses
- Employee recognition programs
- Product discounts and workplace perks (snacks, events, free parking)
More about this job
Responsibilities
Process and manage dealer orders and inquiries, answer product availability questions, and proactively follow up on open orders. Take ownership of customer requests through resolution and coordinate with internal teams to resolve order or delivery issues and improve service processes.
Requirements
Candidates should be bilingual in French and English and have post-secondary education or at least three years of experience in landscaping or manufacturing, plus one to three years in customer service, logistics, or a similar customer-facing role. Strong communication, problem-solving, multitasking, conflict-resolution, and computer skills are required, along with ERP experience; CRM familiarity is an asset.
Skills
- Customer Service
- Order Processing
- Logistics
- Problem-Solving
- Communication
- Multitasking
- Conflict Resolution
- Enterprise Resource Planning Systems
- Microsoft Dynamics 365
- SAP
- Microsoft Excel
- Microsoft Word
- Issue Resolution
- Bilingual Communication
Benefits
- Group Insurance
- Registered Retirement Savings Plan With Employer Contribution
- 24/7 Telemedicine
- Employee Assistance Program
- Training and Career Development
- Performance-Based Bonuses
- Employee Recognition Programs
- Product Discounts
- Snacks
- Workplace Events
- Free Parking
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Manufacturing
Keywords
- Customer Service
- Dealer Support
- Order Processing
- Order Management
- Product Availability
- Order Follow-Up
- Issue Resolution
- Delivery Coordination
- Logistics
- Landscaping
- Manufacturing
- Enterprise Resource Planning
- Microsoft Dynamics 365
- SAP
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Bilingual French and English
- Customer Conflict Resolution
- White-Glove Customer Experience
- Performance Bonuses