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Techo-Bloc

Customer Service Specialist

Longueuil, QC, Canada
Saint-Hubert, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Build your career, one block at a time.

At Techo-Bloc, we manufacture pavers, retaining walls and masonry products that set the industry standard for quality, design and durability. We bring the same care to building our people's careers.

Founded in Quebec as a family business, Techo-Bloc now has more than 900 employees across 20+ sites in Canada and the United States. We grew because our people grew with us. Team spirit, respect and fairness guide every decision we make.

We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!

Job Description

Salary: $62,500–$72,500 (based on experience) + performance bonuses

Schedule: Monday to Friday | 9AM -6PM or 10AM -7PM

This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.

Key Responsabilities

Processing and managing customer orders (phone, email, online systems)
Answering product availability questions and proposing alternatives as needed
Following up on open orders and resolving issues proactively
Taking ownership of requests from start to resolution
Collaborating across departments to improve service flow and processes

A Day in the Life

Handling dealer calls and inquiries (approximately 20% of the day)
Processing orders and managing requests in internal systems
Responding to email inquiries
Coordinating with internal teams to resolve delivery or order issues
Troubleshooting and resolving problems efficiently

Qualifications

Qualifications & Skills

Bilingual (French & English) to support North American teams and clients
Post-secondary education or 3+ years’ experience in landscaping or manufacturing
1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
Excellent communication, problem-solving, and multitasking skills
Proven ability to manage customer conflict with positive outcomes
White‑glove, customer-first mindset with strong ownership and follow-through
Comfortable in a fast-paced, team-oriented environment

Technical Requirements

Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
Familiarity with CRM software is considered an asset
Overall strong computer proficiency
Proficiency with Microsoft Office (Excel and Word)

Additional Information

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

Group insurance and RRSP with employer contribution
24/7 telemedicine and Employee Assistance Program
Training and career development opportunities
Performance-based bonuses
Employee recognition programs
Product discounts and workplace perks (snacks, events, free parking)

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. 

#IndeedCanadaOther2026

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More about this job

Responsibilities

Process and manage dealer orders and inquiries through phone, email, and online systems, while providing accurate follow-up and product availability information. Take ownership of customer requests and resolve order or delivery issues by coordinating with internal teams and improving service processes.

Requirements

Candidates should be bilingual in French and English and have post-secondary education or at least three years of experience in landscaping or manufacturing, plus one to three years in customer service, logistics, or a similar customer-facing role. Strong communication, problem-solving, multitasking, conflict-resolution, and customer-first skills are required, along with ERP experience and proficiency in Microsoft Office.

Skills

Customer Service
Order Processing
Logistics
Bilingual Communication
Problem-Solving
Multitasking
Conflict Resolution
Ownership And Follow-Through
ERP Systems
Microsoft Dynamics 365
SAP
Microsoft Office
Excel
Word

Benefits

Group Insurance
RRSP With Employer Contribution
24/7 Telemedicine
Employee Assistance Program
Training And Career Development
Performance-Based Bonuses
Employee Recognition Programs
Product Discounts
Snacks
Events
Free Parking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Dealer Support
Order Processing
Order Management
Product Availability
Customer Inquiries
Logistics
Delivery Coordination
Issue Resolution
Customer Conflict Resolution
White-Glove Service
Bilingual Communication
French
English
Landscaping
Manufacturing
ERP Systems
Microsoft Dynamics 365
SAP
CRM Software
Microsoft Office
Excel
Word
Process Improvement
Pavers
Retaining Walls
Masonry Products

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