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Added 29 mins ago
FF
E2E French Fry Applications Specialist
FPS Food Process Solutions Corporation
Charlottetown, PE
- Full-time
…collaborative team member to join our team as a French Fry Applications Specialist/Associate. In this exciting and fast-paced role, you will provide sales and application support for French…
Added 29 mins ago
FH
Simulation Operations Specialist - Operations Centre
Fraser Health Authority
Surrey, BC
- $35.36 to $50.83 CAD / hour
- Full-time
We are hiring a Full Time Simulation Operations Specialist - Operations Centre to join our team in Surrey, B.C.
Added 29 mins ago
UO
Research Coordinator, Community Health Sciences
University of Calgary
Calgary, AB
- Full-time
Orient and support research assistants and trainees involved in participant engagement and data collection, as assigned
Added 29 mins ago
GR
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
- Full-time
We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.
Added 30 mins ago
W
IT Specialist II
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
…Reporting to the Team Lead, Application & Cloud Services, the IT Specialist II is responsible for the day-to-day application operations such as installations, tuning, troubleshooting,…
Added 30 mins ago
GC
Executive Presentation Design & Consulting Specialist
Gramian Consulting Group
Remote, Canada
- Contract
- Remote
We are seeking a detail-oriented Executive Presentation Design Specialist with prior management consulting experience to support a project focused on improving the quality and effectiveness…
Added 44 mins ago
VC
Program Assistant (Office Admin), Older Adult Mental Health and Substance Use
Vancouver Coastal Health
Vancouver, BC
- $26.42 to $28.25 CAD / hour
- Temporary
…position provides administrative, secretarial and clerical support. Transcribes and types a variety of medical dictation and other documentation utilizing various software applications and…
Added 58 mins ago
C
Senior Application Support Specialist / Database Administrator
CGI
Halifax, NS
- Full-time
We are seeking an experienced Senior Application Support Specialist / Database Administrator (DBA) with extensive expertise in enterprise application support, database administration,…
Added 58 mins ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
…distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works independently, as part of a detached team, to ensure the safe, effective and efficient use of the…
Added 59 mins ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Financial Reporting, and will support the financial reporting team who are responsible for providing consultation and support services to the…
Added 59 mins ago
W
IT Specialist II
WCB-Alberta
AB · Edmonton, AB
- $75,416 to $88,707 CAD / year
- Full-time
…Reporting to the Team Lead, Application & Cloud Services, the IT Specialist II is responsible for the day-to-day application operations such as installations, tuning, troubleshooting,…
Added 59 mins ago
SR
Senior Payroll Specialist
Swim Recruiting
Burnaby, BC
- $75,000 to $90,000 CAD / year
- Full-time
The Senior Payroll Specialist will be eligible right away for the defined contribution municipal pension plan. There is a good bonus program, with a target of around 8% to 10%.…
Added 1 hour ago
C-
E2E French Fry Applications Specialist
CMP - Charlottetown Metal Products
Charlottetown, PE
- Full-time
…collaborative team member to join our team as a French Fry Applications Specialist/Associate. In this exciting and fast-paced role, you will provide sales and application support for French…
Added 1 hour ago
Y
Talent Acquisition Specialist - Technical and Sales (B2B)
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Partner with leadership and People Team to support and enhance onboarding programs for new hires across departments
Added 1 hour ago
A
Bim Specialist
Actalent
Ottawa, ON
- $38 to $45 CAD / hour
- Full-time
…construction projects. The Intermediate/Experienced Electrical BIM Specialist / Coordinator plays a key role in aligning BIM deliverables with project schedules, supporting clash detection…
Added 1 hour ago
US
TSG Specialist
UPS Supply Chain Solutions
Richmond, BC · Surrey, BC
- Full-time
The Technology Support Analyst provides users with support services for corporate standard technology products. The employee conducts hardware and software planning and provides technical…
Added 1 hour ago
AC
Specialist, Product Delivery - Temporary
Air Canada
Dorval, QC
- Full-time
…strengthen our position as a global leader, we are looking for a Specialist, Product Delivery to join our dynamic IT Product team in…
Added 1 hour ago
S
Quality Systems Specialist
SCIEX
Vaughan, ON
- Full-time
Support non-product software validation and cross-functional QMS improvement projects.
Added 1 hour ago
TU
Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Bioinformatics Specialist is responsible for developing and overseeing the Core, including establishing and utilizing centralized analysis pipelines, conducting bioinformatics-based…
Added 1 hour ago
NG
Underground Automation Technician
New Gold Inc.
Emo, ON
- Full-time
The Underground Automation Specialist supports the safe, reliable and efficient operation of underground control and automation systems. Working closely with operations, maintenance and…
Added 1 hour ago
TH
MERCHANDISING SPECIALIST - LIVE GOODS
The Home Depot Canada
Toronto, ON
- Full-time
Reporting into the SR Merchant/ Divisional Product Merchant, the Merchandising Specialist works closely within merchandising’s 360 teams to execute merchandising business. The Merchandising…
Added 1 hour ago
SI
AI Product Owner
Supra ITS
Mississauga, ON
- Full-time
…part of the Canon group. The platform combines a library of specialist agents with a central control plane: admins create, entitle and deploy agents; end users work with them over…
Added 1 hour ago
TH
spécialiste, Marchandisage
The Home Depot Canada
Toronto, ON
- Full-time
Reporting into the SR Merchant/ Divisional Product Merchant, the Merchandising Specialist works closely within merchandising’s 360 teams to execute merchandising business. The Merchandising…
Added 1 hour ago
TR
Renewal Specialist, Small Law
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
The Small Law (SLF) Renewal Specialist is responsible for increasing revenue, usage and market share in assigned territory in Canada, for WestLaw, Practical Law, TaxNetPro and CoCounsel.…
Added 2 hours ago
Lifecycle Marketing Specialist
Zen Educate
Vancouver, BC
Hi, I'm Gerald, Senior Lifecycle Marketing Manager at Zen Educate. I'm looking for a Lifecycle Marketing Specialist to help us build lifecycle programs that create compounding growth by…

Techo-Bloc

Customer Service Specialist

Longueuil, QC, Canada
Saint-Hubert, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Build your career, one block at a time.

At Techo-Bloc, we manufacture pavers, retaining walls and masonry products that set the industry standard for quality, design and durability. We bring the same care to building our people's careers.

Founded in Quebec as a family business, Techo-Bloc now has more than 900 employees across 20+ sites in Canada and the United States. We grew because our people grew with us. Team spirit, respect and fairness guide every decision we make.

We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!

Job Description

Salary: $62,500–$72,500 (based on experience) + performance bonuses

Schedule: Monday to Friday | 9AM -6PM or 10AM -7PM

This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.

Key Responsabilities

Processing and managing customer orders (phone, email, online systems)
Answering product availability questions and proposing alternatives as needed
Following up on open orders and resolving issues proactively
Taking ownership of requests from start to resolution
Collaborating across departments to improve service flow and processes

A Day in the Life

Handling dealer calls and inquiries (approximately 20% of the day)
Processing orders and managing requests in internal systems
Responding to email inquiries
Coordinating with internal teams to resolve delivery or order issues
Troubleshooting and resolving problems efficiently

Qualifications

Qualifications & Skills

Bilingual (French & English) to support North American teams and clients
Post-secondary education or 3+ years’ experience in landscaping or manufacturing
1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
Excellent communication, problem-solving, and multitasking skills
Proven ability to manage customer conflict with positive outcomes
White‑glove, customer-first mindset with strong ownership and follow-through
Comfortable in a fast-paced, team-oriented environment

Technical Requirements

Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
Familiarity with CRM software is considered an asset
Overall strong computer proficiency
Proficiency with Microsoft Office (Excel and Word)

Additional Information

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

Group insurance and RRSP with employer contribution
24/7 telemedicine and Employee Assistance Program
Training and career development opportunities
Performance-based bonuses
Employee recognition programs
Product discounts and workplace perks (snacks, events, free parking)

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. 

#IndeedCanadaOther2026

Apply About employer

More about this job

Responsibilities

Process and manage dealer orders and inquiries through phone, email, and online systems, while providing accurate follow-up and product availability information. Take ownership of customer requests and resolve order or delivery issues by coordinating with internal teams and improving service processes.

Requirements

Candidates should be bilingual in French and English and have post-secondary education or at least three years of experience in landscaping or manufacturing, plus one to three years in customer service, logistics, or a similar customer-facing role. Strong communication, problem-solving, multitasking, conflict-resolution, and customer-first skills are required, along with ERP experience and proficiency in Microsoft Office.

Skills

Customer Service
Order Processing
Logistics
Bilingual Communication
Problem-Solving
Multitasking
Conflict Resolution
Ownership And Follow-Through
ERP Systems
Microsoft Dynamics 365
SAP
Microsoft Office
Excel
Word

Benefits

Group Insurance
RRSP With Employer Contribution
24/7 Telemedicine
Employee Assistance Program
Training And Career Development
Performance-Based Bonuses
Employee Recognition Programs
Product Discounts
Snacks
Events
Free Parking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Dealer Support
Order Processing
Order Management
Product Availability
Customer Inquiries
Logistics
Delivery Coordination
Issue Resolution
Customer Conflict Resolution
White-Glove Service
Bilingual Communication
French
English
Landscaping
Manufacturing
ERP Systems
Microsoft Dynamics 365
SAP
CRM Software
Microsoft Office
Excel
Word
Process Improvement
Pavers
Retaining Walls
Masonry Products

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