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Added 3 mins ago
EK
Project Manager, Facilities
Earls Kitchen + Bar
Vancouver, BC
- $80,000 CAD / year
- Full-time
Intake, prioritize, and scope support requests from operators, working collaboratively with operations leadership to align on timelines, funding, and business impact.
Added 3 mins ago
L
Licensed Assistant Manager Winnipeg MB, LensCrafters
LensCrafters
Winnipeg, MB
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 3 mins ago
LC
Pharmacist, Hourly Full Time Day
Loblaw Companies Limited
Calgary, AB
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 3 mins ago
SC
In Store Bakery - Decorator Cake
Safeway Canada
Lloydminster, AB
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 3 mins ago
NF
Grocery Department Manager Full Time Day
No Frills
Calgary, AB
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 3 mins ago
SC
Floral - Clerk Sales/Service SW
Safeway Canada
Lloydminster, AB
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 3 mins ago
TM
Wireless Sales Representative
The Mobile Shop
Grande Prairie, AB
- Full-time
Engaging with Loblaw shoppers: Connect with a steady stream of customers to offer the latest mobile, home and business solutions from leading brands such as Bell, Virgin Plus, Lucky,…
Added 3 mins ago
NF
Apparel Department Manager Part Time Day
No Frills
Calgary, AB
- Part-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 3 mins ago
CS
Bilingual Communications and Marketing Coordinator
Conseil scolaire FrancoSud
Calgary, AB
- Full-time
Bachelor's degree in Communications, Marketing, Public Relations, Journalism, Business Administration, or a related field; an equivalent combination of education and experience will be…
Added 3 mins ago
SH
Project Manager External
Siemens Healthineers
Kitchener, ON
- Full-time
Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable accommodations will be made if all possible under business conditions.
Added 3 mins ago
SH
Project Manager External
Siemens Healthineers
Cambridge, ON
- Full-time
Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable accommodations will be made if all possible under business conditions.
Added 3 mins ago
LC
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Hamilton, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 3 mins ago
LC
Pharmacist, Hourly Full Time Day
Loblaw Companies Limited
Hamilton, ON
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 3 mins ago
TH
Intermediate Financial Analyst
The Hospital for Sick Children
Toronto, ON
- Full-time
…Billing Operations team. Reporting to the Senior Manager, POS Business Operations, and working closely with the Director, Peri-Operative Services, Strategy, Finance & Administration this…
Added 3 mins ago
TH
Physician Billing Specialist, Peri-Operative Services
The Hospital for Sick Children
Toronto, ON
- Full-time
…Specialist to play a strategic role supporting the Senior Manager, Business Operations, to execute strategic priorities related to professional billing…
Added 3 mins ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Added 3 mins ago
MS
directeur.trice de la conception de l’engagement des joueurs / Engagement Design Director
Motive Studio
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
A player-first mindset balanced with strong product and business awareness
Added 3 mins ago
SH
Project Manager External
Siemens Healthineers
Oakville, ON
- Full-time
Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable accommodations will be made if all possible under business conditions.
Added 3 mins ago
SH
Project Manager External
Siemens Healthineers
Mississauga, ON
- Full-time
Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable accommodations will be made if all possible under business conditions.
Added 3 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Field of study: Accounting, Finance, Business Administration, or a related field.
Added 3 mins ago
MS
directeur.trice de la conception de l’engagement des joueurs / Engagement Design Director
Motive Studio
Montreal, QC
- Full-time
A player-first mindset balanced with strong product and business awareness
Added 3 mins ago
SH
Assistant Manager II
Sunglass Hut
Vaughan, ON
- Full-time
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 3 mins ago
L
Licensed Assistant Manager Brampton, ON-LensCrafters
LensCrafters
Brampton, ON
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 4 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
White Rock, BC
- Full-time
Added 4 mins ago
FH
Coordinator, Housekeeping Services
Fraser Health
New Westminster, BC
- Full-time
Diploma in Business Administration or a related discipline, plus a minimum three (3) recent related experience in a healthcare environment; or an equivalent combination of education,…

Techo-Bloc

Customer Service Specialist

Longueuil, QC, Canada
Saint-Hubert, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

Build your career, one block at a time.

At Techo-Bloc, we manufacture pavers, retaining walls and masonry products that set the industry standard for quality, design and durability. We bring the same care to building our people's careers.

Founded in Quebec as a family business, Techo-Bloc now has more than 900 employees across 20+ sites in Canada and the United States. We grew because our people grew with us. Team spirit, respect and fairness guide every decision we make.

We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!

Job Description

Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule: Monday to Friday | 9AM -6PM or 10AM -7PM

This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.

Key Responsabilities

Processing and managing customer orders (phone, email, online systems)
Answering product availability questions and proposing alternatives as needed
Following up on open orders and resolving issues proactively
Taking ownership of requests from start to resolution
Collaborating across departments to improve service flow and processes

A Day in the Life

Handling dealer calls and inquiries (approximately 20% of the day)
Processing orders and managing requests in internal systems
Responding to email inquiries
Coordinating with internal teams to resolve delivery or order issues
Troubleshooting and resolving problems efficiently

Qualifications

Qualifications & Skills

Bilingual (French & English) to support North American teams and clients
Post-secondary education or 3+ years’ experience in landscaping or manufacturing
1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
Excellent communication, problem-solving, and multitasking skills
Proven ability to manage customer conflict with positive outcomes
White‑glove, customer-first mindset with strong ownership and follow-through
Comfortable in a fast-paced, team-oriented environment

Technical Requirements

Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
Familiarity with CRM software is considered an asset
Overall strong computer proficiency
Proficiency with Microsoft Office (Excel and Word)

Additional Information

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

Group insurance and RRSP with employer contribution
24/7 telemedicine and Employee Assistance Program
Training and career development opportunities
Performance-based bonuses
Employee recognition programs
Product discounts and workplace perks (snacks, events, free parking)

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. 

#IndeedCanadaOther2026

Apply About employer

More about this job

Responsibilities

The Customer Service Specialist acts as the primary point of contact for dealers, managing order processing and ensuring timely follow-up. They collaborate across departments to resolve issues and provide a high-touch, white-glove service experience.

Requirements

Candidates must be bilingual in French and English with 1-3 years of experience in customer service, logistics, or a similar role. Post-secondary education or experience in landscaping or manufacturing is required, along with proficiency in ERP systems and Microsoft Office.

Skills

Customer service
Order processing
Bilingual
Problem-solving
Communication
Multitasking
Logistics
Microsoft Dynamics 365
SAP
CRM software
Microsoft Office
Excel
Word
Conflict resolution
Relationship management

Benefits

Group insurance
RRSP with employer contribution
24/7 telemedicine
Employee Assistance Program
Training and career development opportunities
Performance-based bonuses
Employee recognition programs
Product discounts
Workplace perks

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Logistics
ERP
Microsoft Dynamics 365
SAP
CRM
Microsoft Office
Excel
Word
Landscaping
Manufacturing
Bilingual
Dealer Support
Conflict Resolution
Inventory Management
Order Management
Client Relations

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