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Added 28 mins ago
SE
Applications Engineering Specialist
Siemens EDA (Siemens Digital Industries Software)
Saskatoon, SK
- Full-time
The Applications Engineering Specialist works directly with Siemens EDA’s customers to help grow the adoption and use of Siemens’s Solido software in their circuit design and verification…
Added 58 mins ago
TH
Physician Billing Specialist, Peri-Operative Services
The Hospital for Sick Children
Toronto, ON
- Full-time
…province and looking to further develop your expertise as a specialist? The SickKids Peri-Operative Services Professional Billing Team is looking for a Physician Billing Specialist to play…
Added 1 hour ago
MN
Regional Manager
Mosaic North America
AB · Edmonton, AB
- Full-time
Monitor and maintain accurate reporting related to scheduling, staffing, field specialist performance, coaching activity, follow-up actions, and overall execution.
Added 1 hour ago
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Senior Advisor, Business development and sales support
Desjardins
Laval, QC · Montreal, QC · Saint-Jérôme, QC
- Full-time
…personalized solutions tailored to client needs. You serve as specialist and resource person for your unit, members and clients and represent your unit before decision-making bodies. You…
Added 3 hours ago
M
Marketing Specialist
Manulife
Montreal, QC
- Full-time
We’re seeking a bilingual, detail-oriented Marketing Specialist to help bring high-impact direct-to-consumer marketing programs to life across the CoverMe and Affinity product lines.…
Added 4 hours ago
FC
Group Underwriter Level II
First Canadian Financial Group
Edmonton, AB
- Full-time
Evaluate, price, propose rates and strategies for Group Dental, Vision, Prescription Drugs, Other healthcare, Life, AD&D, Critical Illness, and Short Term and Long Term Disability insurance.
Added 4 hours ago
IH
Clinical Specialist
Interior Health Authority
Vernon, BC
- Full-time
Interior Health is hiring a term-specific, full-time Clinical Specialist who is passionate about improving patient flow and supporting access to quality care. Working closely with…
Added 4 hours ago
PA
Financial Services Specialist
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
BMW & MINI Markham is looking for an experienced, results-driven Financial Services Specialist to join our team.
Added 4 hours ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Bolton, ON
- Full-time
Key words: Automotive Parts Advisor, Parts Consultant, Parts Specialist, Parts Representative, Parts Associate, Dealership Parts Advisor, Counterperson, Counter Advisor, Runner, Aftermarket…
Added 4 hours ago
PA
Automotive Sales Consultant
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
…Sales, Sales Consultant, Automotive Sales Professional, Delivery Specialist, Automotive Brand Ambassador, Brand Specialist, Floor Manager, Assistant Sales Manager, ASM, Associate, Luxury,…
Added 4 hours ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Vaughan, ON
- Full-time
…Sales, Sales Consultant, Automotive Sales Professional, Delivery Specialist, Automotive Brand Ambassador, Brand Specialist, Floor Manager, Assistant Sales Manager, ASM, Associate, Luxury,…
Added 4 hours ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Mississauga, ON
- Full-time
Key Words: Automotive Parts Advisor, Parts Consultant, Parts Specialist, Parts Representative, Parts Associate, Dealership Parts Advisor, Counterperson, Counter Advisor, Runner, Aftermarket…
Added 4 hours ago
PA
Automotive Sales & Finance Consultant
Pfaff Automotive Partners Inc.
Mississauga, ON
- Full-time
…Sales, Sales Consultant, Automotive Sales Professional, Delivery Specialist, Automotive Brand Ambassador, Brand Specialist, Floor Manager, Assistant Sales Manager, ASM, Associate, Luxury,…
Added 5 hours ago
A
Loss Prevention Specialist, WWOS SLP
Amazon
Brampton, ON
- Full-time
The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. The LPS leads the effort to efficiently and effectively oversee security services and asset…
Added 5 hours ago
O
NA Sales Representative, Commercial EXA & Hardware Sales Specialist
Oracle
Canada
- Full-time
Medical, dental, and vision insurance, including expert medical opinion
Added 5 hours ago
EC
Automotive Consumer Affairs Specialist - Tier 3 (On-Site)
Enigma Corporation
Chatham-Kent, ON · Chatham, ON
- Full-time
Join a world-class team in Chatham, ON, as a Automotive Consumer Affairs Specialist! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences…
Added 5 hours ago
OT
Field Instrumentation Specialist
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
The Field Instrumentation Specialist oversees the installation, operation, maintenance, and troubleshooting of geotechnical and structural instrumentation and monitoring systems. Working…
Added 5 hours ago
C
Account Executive - Canada
Cisco
Calgary, AB
- Full-time
…segments. Working in collaboration with Solution Engineers and Specialist resources supporting the assigned territory, this role covers the entire Cisco…
Added 6 hours ago
A
Power Infrastructure & Geotechnical Engineering Leader
Arup
Calgary, AB
- Full-time
…infrastructure, while providing opportunities to contribute specialist structural, foundation, civil, and geotechnical expertise to Arup projects across a broad range of…
Added 6 hours ago
WT
Team Lead, Client Experience Operations (Risk and Security)
Wealthsimple Technologies
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
Minimum 2+ years of formal people leadership experience (acting lead, squad captain, or escalation specialist) with a track record of driving measurable performance improvements.
Added 6 hours ago
C
Store Manager
Claire's
Toronto, ON
- $25 to $26 USD / hour
- Full-time
Confidence in Piercing Services: Willingness to become a trained piercing specialist and provide expert guidance to customers.
Added 7 hours ago
U
Mechanical Fitter - Maroochydore
Unitywater
Sunshine Coast, BC
- Full-time
Wellbeing: We offer several initiatives to support your wellbeing, such as discounted private health insurance, salary packaging, employee assistance program, and access to retailer…
Added 7 hours ago
SG
Junior Technical Support Specialist
SOLV4EX Group
Richmond, BC
- Full-time
Added 7 hours ago
R
Pro Sales Specialist
RONA
Toronto, ON · Etobicoke, ON
- Full-time
Benefits: insurance (certain conditions apply), annual salary review, etc.
Added 7 hours ago
JR
Regional Business Development Specialist - Storage Solutions
JRoss Retail Recruiters
Toronto, ON · Greater Toronto Area, Canada
- $50,000 to $80,000 CAD / year
- Full-time
…motivated and highly proactive Regional Business Development Specialist to support continued expansion across GTA West. This is a true B2B business development role focused on prospecting,…

Techo-Bloc

Customer Service Specialist

Longueuil, QC, Canada
Saint-Hubert, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

Build your career, one block at a time.

At Techo-Bloc, we manufacture pavers, retaining walls and masonry products that set the industry standard for quality, design and durability. We bring the same care to building our people's careers.

Founded in Quebec as a family business, Techo-Bloc now has more than 900 employees across 20+ sites in Canada and the United States. We grew because our people grew with us. Team spirit, respect and fairness guide every decision we make.

We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!

Job Description

Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule: Monday to Friday | 9AM -6PM or 10AM -7PM

This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.

Key Responsabilities

Processing and managing customer orders (phone, email, online systems)
Answering product availability questions and proposing alternatives as needed
Following up on open orders and resolving issues proactively
Taking ownership of requests from start to resolution
Collaborating across departments to improve service flow and processes

A Day in the Life

Handling dealer calls and inquiries (approximately 20% of the day)
Processing orders and managing requests in internal systems
Responding to email inquiries
Coordinating with internal teams to resolve delivery or order issues
Troubleshooting and resolving problems efficiently

Qualifications

Qualifications & Skills

Bilingual (French & English) to support North American teams and clients
Post-secondary education or 3+ years’ experience in landscaping or manufacturing
1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
Excellent communication, problem-solving, and multitasking skills
Proven ability to manage customer conflict with positive outcomes
White‑glove, customer-first mindset with strong ownership and follow-through
Comfortable in a fast-paced, team-oriented environment

Technical Requirements

Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
Familiarity with CRM software is considered an asset
Overall strong computer proficiency
Proficiency with Microsoft Office (Excel and Word)

Additional Information

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

Group insurance and RRSP with employer contribution
24/7 telemedicine and Employee Assistance Program
Training and career development opportunities
Performance-based bonuses
Employee recognition programs
Product discounts and workplace perks (snacks, events, free parking)

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. 

#IndeedCanadaOther2026

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More about this job

Responsibilities

The Customer Service Specialist acts as the primary point of contact for dealers, managing order processing and ensuring timely follow-up. They collaborate across departments to resolve issues and provide a high-touch, white-glove service experience.

Requirements

Candidates must be bilingual in French and English with 1-3 years of experience in customer service, logistics, or a similar role. Post-secondary education or experience in landscaping or manufacturing is required, along with proficiency in ERP systems and Microsoft Office.

Skills

Customer service
Order processing
Bilingual
Problem-solving
Communication
Multitasking
Logistics
Microsoft Dynamics 365
SAP
CRM software
Microsoft Office
Excel
Word
Conflict resolution
Relationship management

Benefits

Group insurance
RRSP with employer contribution
24/7 telemedicine
Employee Assistance Program
Training and career development opportunities
Performance-based bonuses
Employee recognition programs
Product discounts
Workplace perks

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Logistics
ERP
Microsoft Dynamics 365
SAP
CRM
Microsoft Office
Excel
Word
Landscaping
Manufacturing
Bilingual
Dealer Support
Conflict Resolution
Inventory Management
Order Management
Client Relations

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