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Added 4 months ago
B
Business Architect
BDO
Kitchener, Ontario · Oakville, Ontario · Ottawa, Ontario · Toronto, Ontario
- Full-time
…such as Microsoft Dynamics, Workday, iFirm, QuickBooks, and ServiceNow, with strategic business capabilities to enhance operational efficiency and client service delivery. This replacement…
Added 2 months ago
MT
Bilingual Specialist, Disability & Leave Management
McCarthy Tétrault LLP
Montreal, QC
- Full-time
Added 4 months ago
Licensing Officer
Government of Alberta
Edmonton, Alberta
Experience in client relationship management systems like ServiceNow.
Added 4 months ago
SC
Security Analyst - Security & Governance Compliance
Staples Canada
Richmond Hill, Ontario
- Full-time
Experience with tools such as Microsoft Office, SharePoint, Teams, ServiceNow, Jira, or Confluence; retail, payment, PCI, or relevant certifications are assets.
Added 2 months ago
Manager- HSE - Assurance
EY
Toronto, ON · Montreal, QC · AB · Calgary, AB
Added 2 months ago
Senior Manager- HSE- Assurance
EY
Toronto, ON · Montreal, QC · AB · Calgary, AB
Added 4 months ago
EA
Security & Compliance Manager
EarthDaily Analytics
Vancouver, British Columbia
- $130,000 to $150,000 CAD / year
- Full-time
Added 5 months ago
BG
Technical Field Service Technician
BEUMER Group
Edmonton, Alberta
- Full-time
Utilize service management systems (e.g., ServiceNow or equivalent) to document, track, and resolve service and commissioning cases
Added 4 months ago
Systems Engineer
MCAP
Waterloo, ON
dedicated professionals serve a variety of developer, construction and lender
Added 4 months ago
O
Solution Consultant, NAM
Omilia
Remote, Canada
- Remote
Added 1 month ago
Technical Analyst
Scotiabank
Toronto, ON
Advanced ServiceNow knowledge & reporting query
Added 4 months ago
M
Supervisor - IT Operations
MDA
Sainte-Anne-de-Bellevue, Quebec
- Full-time
ITIL, ServiceNow, or customer experience-related certifications are considered an asset.
Added 4 months ago
TG
Senior Business Intelligence Business Analyst
TMX Group
Toronto, Ontario
- Full-time
…technical teams to leverage data from source systems like Workday, ServiceNow, and Salesforce is key to delivering on the data and analytics…
Added 1 month ago
Principal Architect
Scotiabank
Toronto, ON
Ability to architect end-to-end solutions involving ServiceNow product and services is an asset.
Added 4 months ago
M
Sr. Manager, Workforce Readiness
McKesson
Remote, Canada
- Full-time
- Remote
Unified Employee Agent: AI-powered employee service delivery (e.g., ServiceNow + Workday/ADP), including pilot readiness, champion models, and change communications.
Added 4 months ago
M
Benefits Advisor, Human Capital
MNP
Calgary, Alberta
- Full-time
Manage and prioritize incoming inquiries through ServiceNow, applying sound judgment to triage, resolve, and escalate issues while maintaining service standards and responsiveness
Added 1 month ago
Senior Technical Business Analyst
Scotiabank
Toronto, ON
…actionable, streamlined workflows - primarily delivered through ServiceNow (with Power Platform as a secondary…
Added 4 months ago
J
Senior ServiceNow Consultant
Jolera
Remote, Canada
- Full-time
- Remote
ServiceNow Certified Application Developer (CAD)
Added 1 month ago
Senior Business Analyst
Scotiabank
Toronto, ON
Added 2 months ago
B
ServiceNow Functional Consultant
BDO
Barrie, ON · Markham, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
BDO is looking for a ServiceNow Functional Consultant to join our growing team, with the ability to work from anywhere in Canada, the ServiceNow Functional Consultant is responsible for…
Added 4 months ago
Sales Product Specialist - AI Solutions
Ombud
Quinte West, Ontario
Experience selling into or implementing for Workday, UKG, Salesforce, ServiceNow, or similar enterprise ecosystems.
Added 1 month ago
Senior Manager, Resilience Engineering (Scenario Testing)
Scotiabank
Toronto, ON
Familiarity with ITSM processes and tooling (ServiceNow experience is a plus)
Added 4 months ago
GA
Sr. Manager, IT PMO
Gildan Activewear Inc
Montreal, Quebec
- Other
Drive effective use of IT PPM tools (e.g., Smartsheet, Planview, ServiceNow, Jira, Azure DevOps)
Added 1 month ago
ServiceNow Developer
Scotiabank
Toronto, ON
ServiceNow certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD) are a plus.
Added 4 months ago
AW
Security GRC Specialist
Aviso Wealth
Remote, Canada
- $105,000 to $125,000 CAD / year
- Full-time
- Remote
Maintain and enhance governance process through GRC tools (e.g., Archer, ServiceNow GRC, Resolver etc.)

Closed listing

Techo-Bloc

IT Manager

Longueuil, QC, Canada
Saint-Hubert, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Posting language: English
Posted: Aug 14, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description

Techo-Bloc makes the hardscaping products that transform ordinary outdoor spaces into something people are proud of - premium concrete pavers, retaining walls, and architectural masonry that end up in backyards, commercial plazas, and everything in between. We have 9 manufacturing facilities, 13+ distribution centers, and over 900 people working across more than 20 locations in Canada and the United States.

That kind of footprint doesn't run itself. Every plant, every distribution center, every field salesperson and office team depends on technology that simply works. That's what our IT team delivers - and it's why the people who lead it matter so much.

Job Description

Is this the right fit?

Worth being upfront about how we work:

We're looking for someone still close to the technology. You'll spend most of your time leading, but you should be able to get into the details with your team and know what you're looking at.
Not everything here is documented. Some of our processes are mature, some aren't. You'll be improving both, and that requires comfort with a certain amount of ambiguity.
We value decisions over consensus-building. You'll have the authority to make calls in your area. We'd rather you make them and keep us informed than wait for a committee.
We care about outcomes more than reporting on them. Good metrics matter, but the goal is fewer outages and faster recovery - not better dashboards about them.

If a fully stable, fully documented environment is where you do your best work, this probably isn't the right move. If you'd rather build the structure than inherit it, keep reading.

What you'll own

Your team. Technicians across two countries. You'll handle hiring, onboarding, coaching, and performance - including the harder conversations. The goal is a team that holds a high standard because it's clearly set and genuinely supported, and where nobody is the only person who knows how something works.

Support that works. Helpdesk, field support, and the 6 AM call from a plant that's down. You'll own the end-to-end support experience: triaging what gets escalated, what gets solved immediately, and making sure the people who depend on technology don't feel it when something goes wrong.

Security operations. Identity and access, conditional access and MFA, endpoint hardening, patch and vulnerability management, email threat response. The Director sets strategy; the operational execution is yours. Manufacturing is a target, so when something does land, you're leading the response.

Assets, procurement, and vendor contracts. You'll own the IT inventory - hardware, software, and licensing - and keep it accurate enough to make real decisions from. That extends to procurement: specifying what we buy, running quotes and RFPs, and standardizing the fleet instead of accumulating one-offs. You'll also manage our vendor and service contracts, which means tracking renewals before they surprise us, negotiating terms, and being willing to push back on a supplier when the value isn't there.

Improvement and projects. You'll notice when the same ticket keeps coming back and address the cause rather than getting faster at closing it. Site upgrades, rollouts, and migrations - you'll scope them and see them through. You'll also look for practical ways to put AI to work in your team's workflow, where it genuinely makes them faster.

What success looks like in the first year

Response and resolution times measurably improved, with data behind it
A security posture you'd be comfortable walking an auditor or insurer through: patch compliance, MFA coverage, tested restores, a documented incident process
No single points of failure on the team - including you
An IT inventory and contract calendar we can actually plan and budget from
A few chronic, recurring problems permanently resolved
Documentation that exists because it was worth building

Qualifications

What you bring

8+ years in IT, with 3+ years leading people. You've developed someone into a better role, and you've also handled a performance situation that didn't work out.
Multi-site experience - manufacturing, distribution, or industrial preferred. You understand what a line going down actually costs.
Strong Microsoft stack depth: Active Directory, Microsoft 365, Entra ID, Intune - hands-on, not just oversight.
Practical security experience: identity, endpoint, email security, incident response. Certifications are welcome (SC-200, Security+, CISSP); demonstrated experience is what matters.
Networking that holds up on a plant floor: VLANs, firewalls, VPN, and wireless in buildings full of steel, concrete, and forklifts.
ERP exposure. Hands-on Microsoft Dynamics 365 is a meaningful advantage.
Helpdesk / ITSM platform experience - you've configured and improved one, not only worked inside it.
Vendor and procurement experience: asset and license management, hardware standardization, quoting or RFP processes, and holding suppliers to their contracts. Comfort working within a budget you help shape.
Fluent French and English required. Our HQ is in Saint-Hubert and the team spans North America.
Good judgment under pressure. Moving quickly matters here, but so does knowing when a change needs a second set of eyes.

Additional Information

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

Group insurance and RRSP with employer contribution
24/7 telemedicine and Employee Assistance Program
Training and career development opportunities
Performance-based bonuses
Employee recognition programs
Product discounts and workplace perks (snacks, events, free parking)

About employer

More about this job

Responsibilities

Lead and coach a team of IT technicians across North America to ensure smooth day-to-day operations and high-quality service delivery. Oversee the end-to-end IT support experience, manage system rollouts, and implement continuous process improvements using AI and documentation.

Requirements

Requires 8+ years of IT experience with at least 3 years in a supervisory role, preferably within a multi-site manufacturing or industrial environment. Fluency in both French and English is mandatory, along with strong command of the Microsoft stack and ERP environments.

Skills

IT Leadership
Team Management
Service Delivery
Helpdesk Management
Project Management
Microsoft 365
Azure AD
Active Directory
Intune
Microsoft Dynamics 365
ITSM
Bilingual French and English
ITIL
Process Improvement
Stakeholder Communication
Technical Support

Benefits

Group Insurance
RRSP With Employer Contribution
24/7 Telemedicine
Employee Assistance Program
Training And Career Development Opportunities
Performance-Based Bonuses
Employee Recognition Programs
Product Discounts
Workplace Perks

Visa sponsorship

Not detected in the job text

Keywords

Active Directory
Microsoft 365
Azure AD
Intune
Microsoft Dynamics 365
ERP
ITSM
Jira
ServiceNow
Freshdesk
ITIL
Manufacturing
Distribution
Service Level Agreements
SLA
Helpdesk
Field Support
AI
Bilingual
French
English
North America
IT Management
Infrastructure
System Rollouts
Process Improvement

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