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Added 53 mins ago
C
Customer Service Representative - Parts Services (On-Site)
Concentrix
Hamilton, ON
- Full-time
Join a world-class team in Hamilton, ON, as an Automotive Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 11 hours ago
HP
Commercial Account Manager - Networking
Hewlett Packard Enterprise
Calgary, AB
- Full-time
Commercial Account Manager - NetworkingThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Added 13 hours ago
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Account Development Representative II - Toronto
Samsara
Aurora, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 13 hours ago
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Account Development Representative II - Toronto
Samsara
Georgina Beach, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 13 hours ago
S
Account Development Representative II - Toronto
Samsara
East Gwillimbury, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 13 hours ago
S
Account Development Representative II - Toronto
Samsara
Halton Hills, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 13 hours ago
S
Account Development Representative II - Toronto
Samsara
Brampton, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 13 hours ago
S
Account Development Representative II - Toronto
Samsara
Ajax, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 13 hours ago
S
Account Development Representative II - Toronto
Samsara
Caledon, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 14 hours ago
Account Development Representative II - Toronto
Samsara
Toronto, ON
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 22 hours ago
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Diesel Truck Technician Mechanic II 3rd-5th Year Apprentice Program
Penske
Laval, QC
- Full-time
Perform all levels of preventive maintenance services
Added 1 day ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 1 day ago
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Applied AI Engineer
Luxoft
Canada
- Full-time
…2028. Our stack: Ruby on Rails, Node.js/TypeScript and Python services, PostgreSQL, Snowflake and AWS. We're looking for an applied AI engineer to build AI with real, measurable benefit…
Added 2 days ago
SC
Stagiaire, Marketing - Médecins | Intern, Marketing - Physicians
Sandoz Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
…communs sont mis à la disposition des employé.e.s : un gym avec services de kinésiologue gratuits, un sentier de marche d’un kilomètre, une salle de détente avec chaises vibromassantes, un…
Added 2 days ago
FR
Security Concierge
FirstService Residential Canada
Vaughan, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 days ago
FR
Security Concirge
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 days ago
FR
Patrol Guard
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 days ago
FR
Patrol Guard
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 days ago
FR
Patrol Guard
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 days ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 days ago
FR
Security Concierge Supervisor
FirstService Residential Canada
Mississauga, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 days ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 days ago
TI
Bilingual Customer Care Representative
Techtronic Industries Canada Inc. - TTI Canada
Toronto, ON
- Full-time
The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in…
Added 2 days ago
AE
Customer Service Representative
Alberta Energy Regulator
Calgary, AB · Core Research Centre
- Full-time
As a Customer Service Representative, you will be responsible for managing the end-to-end process of granting access to the CRC, ensuring a seamless and professional experience for all…
Added 2 days ago
TI
Bilingual Customer Care Representative
TTI, Inc.
Toronto, ON
- Full-time
The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in…

Techtronic Industries Canada Inc. - TTI Canada

Bilingual Customer Care Representative

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

At TTI, people come for the opportunity and stay for the culture!

Job Description:

Bilingual Customer Care Representative

Techtronic Industries Inc. | RYOBI®, RIDGID®

Full-Time | Permanent | 3381 Steeles Ave E, North York, ON (Canada)| E1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like RYOBI®, and RIDGID®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

Position Description

The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.

What You Will Do:

Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.
Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.
Handle escalated customer inquiries, disputes, and problems within department guidelines.
Continually seek out ways to improve customer satisfaction.
Develop sound Product Knowledge.

What You Will Bring:

Must be bi-lingual (French/English)
Post-secondary education or equivalent experience
Knowledge of Power Tool industry preferred
Exceptional communication skills – written and oral
Initiative and strong organizational skills
Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point

What You Will Benefit From:

At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:

100% employer-paid health and dental coverage - for you and your family
Competitive annual base salary $48,000
Company-matched savings plan - we’ll match your contributions up to 6% of your earnings
$500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
Generous paid time off, including vacation, personal days, and volunteer time
Access to virtual healthcare services - anytime, anywhere
Exclusive employee perks - including brand discounts & preferred pricing with external vendors
Education reimbursement program - supporting your continued learning and development

Visit our: Company Website, LinkedIn and Instagram today

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

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More about this job

Responsibilities

Respond to customer inquiries in English and French by phone, email, and live chat, providing product guidance, troubleshooting, repair and warranty assistance, and order entry. Handle escalated issues and disputes, build product knowledge, and seek ways to improve customer satisfaction.

Requirements

Requires bilingual English and French proficiency, post-secondary education or equivalent experience, and strong written and verbal communication, initiative, and organizational skills. Power tool industry knowledge is preferred, along with proficiency in computer skills and Microsoft Office, particularly Excel, Word, and PowerPoint.

Skills

Bilingual Communication
Customer Service
Customer Inquiry Resolution
Product Troubleshooting
Product Knowledge
Warranty Support
Order Entry
Escalation Handling
Written Communication
Verbal Communication
Organization
Initiative
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Benefits

Employer-Paid Health And Dental Coverage
Company-Matched Savings Plan
Wellness Credits
Paid Vacation
Personal Days
Volunteer Time
Virtual Healthcare Services
Employee Discounts
Education Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
English
French
Phone Support
Email Support
Live Chat
Customer Inquiries
Troubleshooting
Product Repair
Product Use
Warranty Support
Order Entry
Escalation Handling
Customer Disputes
Product Knowledge
Power Tools
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Consumer Services

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