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Added 12 mins ago
A
Technology Strategy & Transformation Manager
Accenture
Toronto, ON
- Full-time
…leadership skills to spare. Your expertise? Advising banking and/or insurance clients on technology strategies to achieve their vision and operational goals. You have an abundance of energy…
Added 12 mins ago
HR
Supervisor, Loss Prevention
Holt Renfrew
Mississauga, ON
- Full-time
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and…
Added 12 mins ago
FB
Campus Float Educators - ECE Level 2/3 | 7 OPENINGS
Fueling Brains & FB Academies
Calgary, AB
- Full-time
Make a meaningful difference in children's learning and development every day!
Added 12 mins ago
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Asset Protection Team Lead
sephora.com
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
…factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position…
Added 12 mins ago
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Principal Electrical Engineer
Worley
Vancouver, BC
- Full-time
Demonstrated commitment to continuous learning, professional development, and application of industry best practices.
Added 12 mins ago
AC
Assistant Vice President - Catastrophe Management Analyst
Aon Corporation
Toronto, ON
- Full-time
You’ll spend your first month learning our internal processes, then quickly apply them to real client accounts. You’ll work directly with brokers and clients, turning catastrophe modelling…
Added 58 mins ago
TC
Residential Community Support Workers (Kelowna - Casual Pool)
Taproot Community Support Services
Kelowna, BC
- Temporary
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 58 mins ago
LP
CPSAR Student Research Assistants
Lethbridge Polytechnic
Lethbridge, AB
- Internship
Contribute to the development and testing of digital applications, websites, podcasts, and other project resources.
Added 1 hour ago
A
Lead AI Security Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 1 hour ago
A
Senior Manager, Cloud & AI Security
ATB
Calgary, AB · Edmonton, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 1 hour ago
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Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
Lead the design, implementation, testing, deployment, and operation of AI-powered features in PowerPoint for the web, driving delivery from early prototypes through production at global…
Added 1 hour ago
T
Engineer II
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 1 hour ago
HR
Specialist, Designated Beauty Advisor (DBA) - Aesop
Holt Renfrew
Vancouver, BC
- Full-time
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Added 1 hour ago
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Beauty Advisor - Clean Beauty
Holt Renfrew
Vancouver, BC
- Full-time
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Added 1 hour ago
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Beauty Advisor - Sisley
Holt Renfrew
Vancouver, BC
- Full-time
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and…
Added 1 hour ago
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Pharmacist Team Leader - Emergency
Nova Scotia Health Authority
Halifax, NS
- Full-time
Demonstrated interest in professional development and lifelong learning required
Added 1 hour ago
Manager, Royalty (Finance and Accounting)
Electronic Arts
Vancouver, BC
…Global EA Royalty team (GEAR) manages all worldwide license and partner development contracts, pertaining to game development for all Studios, as well as third party and distribution…
Added 1 hour ago
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Change Management Consultant
Altis
Oshawa, ON
- $50 to $65 CAD / hour
- Contract
Working closely with business leaders, program teams, and key stakeholders, you will lead organizational change initiatives that build engagement, strengthen readiness, and support…
Added 1 hour ago
LD
Student Success And Tutor Program Lead
Learning Disabilities Association of York-Simcoe LDAYS
ON · Simcoe, ON
- Full-time
Company Description: The Learning Disabilities Association of York-Simcoe (LDAYS) is a non-profit, charitable organization that supports children, youth, and adults living with learning…
Added 1 hour ago
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Business Analytics Specialist, Temporary
Aviso
Vancouver, BC
- Temporary
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 1 hour ago
VC
Licensed Practical Nurse (LPN) - Transitional Care Unit
Vancouver Coastal Health
North Vancouver, BC
- $32.84 to $41.35 CAD / hour
- Part-time
…(mNPRs), an initiative aimed at enhancing nursing practice and strengthening quality of care across the health system. mNPRs set the minimum number of nurses providing care to patients on a…
Added 1 hour ago
Senior Software Development Engineer, AWS Transactional Services
Amazon
Vancouver, BC
We are seeking a Senior Software Development Engineer to own and a build major part for our control plane. Your work will be critical to the scalability and availability of the service.…
Added 1 hour ago
OH
Director, System Strategy, Planning, Design & Implementation
Ontario Health | Santé Ontario
North Bay, ON
- Full-time
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
Added 1 hour ago
OH
Senior Project Manager, Program Initiatives
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
Added 2 hours ago
FH
Evaluation Lead, Mental Health & Substance Use (MHSU)
Fraser Health
Surrey, BC
- Full-time
Provides leadership in the evaluation of program service and design for Mental Health & Substance Use (MHSU), in consultation with program/initiative leadership. Responsible for the…

Techtronic Industries Canada Inc. - TTI Canada

Bilingual Customer Care Representative

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

At TTI, people come for the opportunity and stay for the culture!

Job Description:

Bilingual Customer Care Representative

Techtronic Industries Inc. | RYOBI®, RIDGID®

Full-Time | Permanent | 3381 Steeles Ave E, North York, ON (Canada)| E1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like RYOBI®, and RIDGID®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

Position Description

The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.

What You Will Do:

Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.
Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.
Handle escalated customer inquiries, disputes, and problems within department guidelines.
Continually seek out ways to improve customer satisfaction.
Develop sound Product Knowledge.

What You Will Bring:

Must be bi-lingual (French/English)
Post-secondary education or equivalent experience
Knowledge of Power Tool industry preferred
Exceptional communication skills – written and oral
Initiative and strong organizational skills
Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point

What You Will Benefit From:

At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:

100% employer-paid health and dental coverage - for you and your family
Competitive annual base salary $48,000
Company-matched savings plan - we’ll match your contributions up to 6% of your earnings
$500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
Generous paid time off, including vacation, personal days, and volunteer time
Access to virtual healthcare services - anytime, anywhere
Exclusive employee perks - including brand discounts & preferred pricing with external vendors
Education reimbursement program - supporting your continued learning and development

Visit our: Company Website, LinkedIn and Instagram today

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries in English and French by phone, email, and live chat, providing product guidance, troubleshooting, repair and warranty assistance, and order entry. Handle escalated issues and disputes, build product knowledge, and seek ways to improve customer satisfaction.

Requirements

Requires bilingual English and French proficiency, post-secondary education or equivalent experience, and strong written and verbal communication, initiative, and organizational skills. Power tool industry knowledge is preferred, along with proficiency in computer skills and Microsoft Office, particularly Excel, Word, and PowerPoint.

Skills

Bilingual Communication
Customer Service
Customer Inquiry Resolution
Product Troubleshooting
Product Knowledge
Warranty Support
Order Entry
Escalation Handling
Written Communication
Verbal Communication
Organization
Initiative
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Benefits

Employer-Paid Health And Dental Coverage
Company-Matched Savings Plan
Wellness Credits
Paid Vacation
Personal Days
Volunteer Time
Virtual Healthcare Services
Employee Discounts
Education Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
English
French
Phone Support
Email Support
Live Chat
Customer Inquiries
Troubleshooting
Product Repair
Product Use
Warranty Support
Order Entry
Escalation Handling
Customer Disputes
Product Knowledge
Power Tools
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Consumer Services

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