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Techtronic Industries Canada Inc.

Customer Service Representative

Georgina, ON, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

At TTI, people come for the opportunity and stay for the culture!

Job Description:

Customer Service Representative

Techtronic Industries Inc. | Milwaukee®

Full-Time | Permanent | Georgina, ON | Mon-Fri 7am - 3:30pm | E1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description

Reporting to the Supervisor – Order Entry/Shipping, the Customer Service Representative will be responsible for delivering best in class service to all customers both internally and externally.

What You Will Do:

Deliver best-in-class service to our customers.
Perform counter procedures including answering phones, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic.
Maintain monetary transactions, record maintenance, and assist with inventories as required.
Prioritize in-branch repairs.
Conduct warranty assessments and instant tool replacements.
Showroom merchandising and stock replenishment.
Continuously develop and maintain strong product knowledge.

What You Will Bring:

Must possess effective business communication skills, initiative, and organizational skills.
Outgoing – excels in end-user engagement and conflict resolutions.
Strong computer skills.
Strong attention to detail and ability to stay organized.
Team-oriented and be capable of working independently.
Experience with electric tools is a strong asset.
High school diploma.

What You Will Get:

At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:

100% employer-paid health and dental coverage - for you and your family
Competitive base hourly rate of $23.61/hr
Company-matched savings plan - we’ll match your contributions up to 6% of your earnings
$500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
Generous paid time off, including vacation, personal days, and volunteer time
Access to virtual healthcare services - anytime, anywhere
Exclusive employee perks - including brand discounts & preferred pricing with external vendors
Education reimbursement program - supporting your continued learning and development

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

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More about this job

Responsibilities

Provide customer service to internal and external customers by handling phone inquiries, orders, walk-in traffic, tool intake, and monetary transactions. Support branch operations through inventory counts, repair prioritization, warranty assessments, instant tool replacements, showroom merchandising, and stock replenishment.

Requirements

Applicants must have a high school diploma, strong computer skills, effective business communication, initiative, and organizational skills. The role also requires attention to detail, customer engagement and conflict-resolution ability, and the capacity to work both independently and as part of a team; electric tool experience is an asset.

Skills

Business Communication
Customer Service
Conflict Resolution
Computer Skills
Organization
Attention to Detail
Initiative
Teamwork
Independent Work
Product Knowledge
Order Entry
Inventory Management
Merchandising
Warranty Assessment

Benefits

Employer-Paid Health and Dental Coverage
Company-Matched Savings Plan
Wellness Credits
Paid Time Off
Virtual Healthcare Services
Employee Discounts
Education Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Entry
Shipping
Phone Support
Walk-In Customer Service
Electric Tools
Tool Intake
Inventory Counts
Inventory Management
Monetary Transactions
Record Maintenance
Branch Repairs
Warranty Assessments
Tool Replacement
Showroom Merchandising
Stock Replenishment
Product Knowledge
Business Communication
Conflict Resolution
Computer Skills

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