information technology (IT) service delivery manager
- Mississauga, ON, Canada
$1,500,001 - $4,000,000 · Full-time
Applications open in a new tab.
Job details
- Pay
- $1,500,001 - $4,000,000
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Certificates, licences, memberships, and courses
Computer and technology knowledge
Transportation/travel information
Health benefits
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
Languages
English
Education
- Master's degree
- or equivalent experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Urban area
- Information technology (IT) consulting
- Information technology (IT) infrastructure
- Software company
- Consulting firm
- Service
- $1,500,001 - $4,000,000
Tasks
- Assign IT projects to systems analysts, programmers and other computer technicians
- Coordinate IT projects, including the design and deployment of new IT systems and services
- Plan and control budget and expenditures
- Plan and organize daily operations
- Supervise computer analysts, engineers, programmers, technicians and other personnel
- Train staff
- Establish and implement policies and procedures for information systems
- Authorize the development of specifications for products or services
- Meet with clients to discuss system requirements, specifications, costs and timelines
- Consult with clients after sale to provide ongoing support
- Project management
Certificates, licences, memberships, and courses
- Project Management Professional (PMP)
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Oracle
- Design
- Software development
- Project implementation
- Information technology (IT) service delivery
- Management
- Specialized environmental skills and knowledge
- Process improvement
- System integration
- Business process management
- Information systems
Transportation/travel information
- Valid driver's licence
- Willing to travel
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Large workload
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Values and ethics
- Proactive
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
- Bonus
- Group insurance benefits
- Life insurance
- Pension plan
- Registered Retirement Savings Plan (RRSP)
- Long-term care insurance
- Tax-Free Savings Account (TFSA)
- Team building opportunities
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Does not require Canadian work experience
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
More about this job
Responsibilities
Manage IT projects and service delivery, including coordinating the design and deployment of IT systems, controlling budgets, and organizing daily operations. Supervise and train technical staff, establish information systems policies, and work with clients on requirements, costs, timelines, and ongoing support.
Requirements
A master's degree or equivalent experience and 2 to less than 3 years of experience are specified. The role requires PMP certification, knowledge of ITIL and Oracle, a valid driver's licence, and willingness to travel.
Skills
- IT Project Management
- IT Service Delivery
- Budget Management
- Operations Planning
- Staff Supervision
- Staff Training
- Policy Development
- Client Consultation
- Project Implementation
- Process Improvement
- System Integration
- Business Process Management
- Information Systems
- Oracle
- Project Management Professional (PMP)
Benefits
- Dental Plan
- Health Care Plan
- Vision Care Benefits
- Bonus
- Group Insurance Benefits
- Life Insurance
- Pension Plan
- Long-Term Care Insurance
- Tax-Free Savings Account (TFSA)
- Team-Building Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Consulting
- Software
Keywords
- IT Service Delivery
- IT Consulting
- IT Infrastructure
- Software Company
- Project Management
- Project Management Professional (PMP)
- Information Technology Infrastructure Library (ITIL)
- Oracle
- Systems Analysis
- Software Development
- Project Implementation
- Budget Management
- Information Systems
- Process Improvement
- System Integration
- Business Process Management
- Client Consultation
- Systems Deployment
- Policy Development
- Staff Supervision
- Staff Training
- Service Support
- Product Specifications
- Project Timelines
- Valid Driver's Licence
- Travel