Administrative Assistant - Credential Assessment & Certification

AB, Canada
Edmonton, AB, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 12, 2026

Original job description

We are seeking an organized, detail-oriented Administrative Assistant to support the client service, credential assessment, certification processing, data management, and administrative operations. The ideal candidate will have strong communication skills, excellent attention to detail, and experience handling documentation, data entry, and client inquiries in a professional environment.

Location: Forestry Building, 9920 108 Street NW, Edmonton, AB

Work Arrangement: Onsite 5 days per week

Working Hours: Monday to Friday, 8:15 AM 4:30 PM Alberta time (1-hour lunch break)

Key Responsibilities

Client Service & Communication

Respond to phone and email inquiries from educators, child care operators, parents, stakeholders, and the public.
Provide accurate and timely information regarding certification requirements, policies, procedures, assessments, and upgrading options.
Manage high call volumes, address repetitive inquiries, assess urgency, and de-escalate challenging situations professionally.

Credential Assessment & Certification

Assess Canadian and international educational credentials against Alberta Child Care Staff Certification standards.
Review programs of study and make certification decisions or recommendations in accordance with applicable legislation and policies.
Manage first-level certification appeals and confirm, revise, or escalate decisions as required.
Review and process staff qualification exemptions within assigned authority.

Data Management & Records Administration

Enter, maintain, and validate client information in relevant systems, including CCIS and ECDS.
Create, update, and manage client files while ensuring documentation is complete and accurate.
Monitor data quality, identify discrepancies, and coordinate follow-up where required.

Administrative & Team Support

Perform data entry, document processing, scanning, file management, and correspondence.
Assist clients and staff with forms, online applications, and document submissions.
Support the onboarding, training, and development of new assessors and administrative staff.
Assist with reassessments and other administrative activities.

Stakeholder & Program Support

Liaise with educational institutions, credential assessment bodies, and other jurisdictions to verify qualifications.
Maintain relationships with organizations delivering the Level 1 Child Care Orientation Course.
Contribute to system testing, process improvements, and the development of guides, forms, certificates, and communication materials.

Required Qualifications

High school diploma or GED.
Minimum 3 years of experience proofreading and formatting Word documents in a professional work environment.
Minimum 3 years of experience in accurate data processing and/or data entry.
Minimum 3 years of relevant experience in an administrative or similar role.
Strong written and verbal communication skills.
Excellent attention to detail, organizational skills, and the ability to manage multiple priorities.
Ability to handle confidential information and maintain accurate records.

Preferred Qualifications

Post-secondary education in office administration or a related field.
Minimum 3 years of experience collaborating with cross-functional teams to meet deadlines and deliver results.
Minimum 3 years of experience reviewing and analyzing document content.
Minimum 3 years of experience working in a call center or a high-volume customer service environment.

Application Requirements

Interested Candidates Should Submit

An updated resume clearly demonstrating relevant experience for each role or project.
Employment/project dates in MMM/YYYY to MMM/YYYY format.
Three professional references, with the most recent listed first.

Important: Your resume must clearly explain how and where you gained the required experience. Simply listing qualifications without supporting details may not meet the submission requirements.

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More about this job

Responsibilities

Respond to client inquiries and assess Canadian and international educational credentials for child care certification, including handling appeals and qualification exemptions. Maintain accurate client records and documentation, provide administrative and team support, liaise with stakeholders, and contribute to process improvements and program materials.

Requirements

Requires a high school diploma or GED and at least three years of experience in administrative work, accurate data processing or entry, and proofreading and formatting Word documents. Candidates should have strong communication, organizational, and detail-oriented skills; post-secondary education and experience in document analysis, high-volume customer service, and cross-functional collaboration are preferred.

Skills

Client Service
Written and Verbal Communication
Credential Assessment
Certification Processing
Document Review
Data Entry
Data Management
Proofreading and Formatting
Records Administration
Attention to Detail
Organization
Confidential Information Handling
Conflict De-escalation
Stakeholder Relations
Microsoft Word
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Credential Assessment
Certification Processing
Canadian Educational Credentials
International Educational Credentials
Alberta Certification Standards
Certification Appeals
Qualification Exemptions
Client Service
High-volume Customer Service
Call Center
Data Entry
Data Processing
Data Quality
Client Records
Confidential Information
Document Review
Proofreading
Microsoft Word
CCIS
ECDS
Online Applications
Stakeholder Relations
Educational Institutions
Credential Assessment Bodies
Level 1 Child Care Orientation Course
System Testing
Process Improvement
Document Management

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