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Added 5 mins ago
MF
Senior Portfolio Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Director, Portfolio Analytics, the Senior Portfolio Analyst will be a key contributor on the team responsible for delivering timely, accurate and scalable portfolio…
Added 1 hour ago
EI
Financial Systems Analyst
Ecolab Inc.
Calgary, AB
- Full-time
The Financial Systems Analyst supports the Finance organization by maintaining, optimizing, and enhancing financial systems, reporting tools, and business processes. Reporting to the FP&A…
Added 2 hours ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
Financial Accounting, Reporting and Systems Analyst
Added 2 hours ago
P
Systems Analyst
Precinmac
Milton, ON
- $40 to $45 CAD / hour
- Full-time
Position: Business Central Analyst: Trimaster/HPG - ONSITE
Added 2 hours ago
TM
Senior Fraud & AML Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
TFS currently has an exciting permanent opportunity as a Senior Fraud & AML Analyst, reporting to the Vice President, Risk Management. This role will reside in our Markham Head Office.
Added 2 hours ago
QP
Data Quality and Controls Analyst
QuadReal Property Group
Toronto, ON
- Full-time
The Enterprise Data & Analytics (ED&A) team is looking for a Data Quality & Controls Analyst to operationalize data quality rules and technical controls across Airflow, dbt, Microsoft…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
DH
Business Intelligence Analyst
Designer Health Centers
Winnipeg, MB
- Full-time
This is a highly analytical and business-focused role working directly with ODRA's senior leadership team and company owners. The Business Intelligence Analyst is responsible for…
Added 4 hours ago
R
Stage - Hiver 2027 - Gestion et analyse de données clients / Internship - Winter 2027 - Customer Master Data Analysis and Management
RTX
Longueuil, QC
- Full-time
Added 4 hours ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 5 hours ago
E
Financial Systems Analyst
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
The Financial Systems Analyst serves as the bridge between Finance and Technology, ensuring financial systems, reporting tools, and business processes effectively support decision-making…
Added 5 hours ago
E
Senior Analyst, Data Engineering & AI
Experis
Canada
- Contract
We are seeking a motivated and technically strong Senior Analyst, Data & AI to join our growing Data & AI practice.
Added 8 hours ago
WH
Financial Analyst - Physician Compensation & Reconciliation
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- Full-time
Position Title: Financial Analyst - Physician Compensation & Reconciliation
Added 8 hours ago
B
Financial Analyst, Engineering
Bombardier
Dorval, QC
- Full-time
As a Financial Analyst, Engineering, you will play a critical role in supporting the financial planning and performance management of Bombardier's Engineering and Product Development…
Added 8 hours ago
NE
Senior Analyst, Strategy, Performance & Transformation
NRG Energy
Calgary, AB
- Full-time
The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights,…
Added 8 hours ago
EA
Sales Operations Analyst
EarthDaily Analytics
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Our global, distributed team represents a variety of business lines and is made up of business development, sales, marketing and support professionals, data scientists, software engineers,…
Added 8 hours ago
R
Senior Business Systems Analyst- EN
RBC
Montreal, QC
- Full-time
Bachelor’s degree in computer science, Data Science or a related field with 5+ years as a Business Systems Analyst, preferably in financial services.
Added 8 hours ago
RC
Senior Treasury Analyst
Randstad Canada
Toronto, ON · Etobicoke, ON
- $85,000 to $95,000 CAD / year
- Full-time
Systems Transformation & Process Automation: Serve as a core business lead for the upcoming 2027 Treasury Management System (TMS) implementation while utilizing modern technology (Python,…
Added 9 hours ago
T
Senior Business Analyst (Toronto, ON)
TRAFFIX
Toronto, ON
- Full-time
TRAFFIX is seeking a Senior Business Analyst to bridge the gap between business stakeholders and our Data Platform team. In this role, you will gather and translate business requirements…
Added 10 hours ago
AP
Director, Financial Planning & Analysis
Andean Precious Metals Corp.
Toronto, ON
- Full-time
…leadership to drive financial strategy, optimize costs, support business growth initiatives, and ensure robust financial modeling, data-driven decision-making and effective financial…
Added 10 hours ago
IG
Supply Chain Replenishment Analyst
Insight Global
Kitchener, ON
- Contract
Insight Global is seeking a Supply Chain Replenishment Analyst to join a leading Canadian retailer’s dynamic supply chain team on a 6-month contract. This role is essential for managing…
Added 10 hours ago
O
Analyst, Investment Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Reporting to the Manager, Investment Accounting, the Analyst is a key team contributor supporting high-quality and timely execution of monthly accounting and general ledger close activities…
Added 10 hours ago
O
Senior Analyst, Investment Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Reporting to the Senior Manager, Investment Accounting, the Senior Analyst is responsible for delivering accurate and timely preparation of financial reporting and accounting close…
Added 10 hours ago
TI
Technical Support Analyst
Tecsys Inc.
Remote, Canada
- Full-time
- Remote
As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first…
Added 10 hours ago
Senior Analyst, Strategy, Performance & Transformation
NRG
AB · Calgary, AB
The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights,…

Tecsys Inc.

Technical Support Analyst

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: Experience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply
Posting language: English
Posted: Oct 2, 2026

Original job description

At Tecsys, the software we deliver keeps hospitals, pharmacies and distributors supplied with what they need, when they need it. Every role here connects to that outcome.

Why This Role Matters

As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first point of contact when a customer runs into an issue with Tecsys Elite: working cases from the ServiceNow queue, digging into logs, SQL and stack traces to find the root cause, and resolving what you can within Customer Care. When a problem reaches into integrations, infrastructure or custom code, you’ll coordinate with our internal teams to see it through, so every case you close keeps a customer’s operations moving.

What You’ll Be Part Of

Tecsys is trusted by mission-critical organizations in healthcare and distribution to power resilient, efficient and secure supply chains. We are a global provider of cloud-based, AI-driven software, publicly traded on the Toronto Stock Exchange (TSX: TCS).

Three values guide how we work. We earn trust daily by valuing the customer and acting with integrity. We build each other up by recognizing individual strengths and working as one team. And we explore boldly by staying curious and adapting for success.

You’ll join a culture driven by curiosity, continuous learning, and people who challenge what’s possible.

What You’ll Do

Own and work cases from an incoming ServiceNow queue, prioritizing and managing multiple issues at once
Troubleshoot simple to moderately complex issues across Tecsys Elite applications and integrations through log analysis, research and problem recreation
Write SQL queries and read Java-based code and stack traces to pinpoint root causes
Communicate clearly with customers, confirm the business impact of each issue and keep them informed through to resolution
Provide workarounds or alternate solutions when a permanent fix takes time
Escalate and coordinate with EBS, Cloud Operations and BI teams when cases involve infrastructure, custom code or other systems
Document solutions in the knowledge base and meet SLA commitments

What You Bring

You do not need to match every line below. If most of it describes you, apply:

A university degree or DEC in computer science, IT or a related field, or equivalent experience
Experience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply
Strong SQL skills and the ability to read Java-based code, logs and stack traces
Excellent written and spoken English, with strong listening skills and the ability to explain technical issues clearly
A logical troubleshooting approach and the composure to manage multiple cases under pressure
Availability for a late shift (4 PM ET to midnight or 5 PM ET to 1 AM ET) or a weekend-based schedule (8 AM ET to 8 PM ET on weekends plus two weekdays); schedules are shared in advance

Fluency in written and spoken English is essential for communicating effectively with clients, suppliers, business partners, and colleagues outside of Quebec.

Why You’ll Love It Here

Remote-first flexibility and the trust to manage your own time
Benefits and vacation from day one
Pension plan with competitive employer contribution
Employee events and community initiatives
Room to learn, stretch and take on new challenges
Collaboration with global teams

We foster an inclusive workplace where everyone feels valued, respected, and empowered to thrive.

If this role fits what you are looking for, apply today. If you are not actively searching but want to hear more, we are glad to talk.

Apply today and discover what you could build, solve, and achieve with Tecsys!

Apply About employer

More about this job

Responsibilities

The Technical Support Analyst will manage incoming cases via ServiceNow, troubleshooting issues across Tecsys Elite applications and integrations. They will coordinate with internal teams to resolve complex infrastructure or code-related problems while maintaining clear communication with customers.

Requirements

Candidates should possess a degree in computer science or related field, along with up to 3 years of experience in technical support. Strong proficiency in SQL and the ability to read Java-based code and logs are essential for this role.

Skills

Technical support
SQL
Java
ServiceNow
Troubleshooting
Log analysis
Stack traces
Customer care
Supply chain operations
Communication
Problem solving
SLA management

Benefits

Remote-first flexibility
Vacation
Pension plan
Employee events
Community initiatives

Remote locations

Montreal, Quebec, Canada

Remote locations (standardized)

Montreal, Quebec, Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
ServiceNow
SQL
Java
Supply Chain
Cloud-based
AI-driven
Troubleshooting
Log Analysis
Stack Traces
Customer Care
SLA
Infrastructure
Integrations
Computer Science
IT
Remote-first
Healthcare
Distribution

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