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Added 13 mins ago
A
Identity Analyst
ATB
Edmonton, AB · Calgary, AB
- Full-time
As ATB’s next Enterprise Identity Analyst, you will be a strong team player with a knack for solving complex problems and translating technical information into action items. You’ll be…
Added 42 mins ago
SI
Cyber Security Analyst
Spait Infotech
Canada
- Full-time
Collaborate with IT, networking, cloud, development, and infrastructure teams to resolve security issues.
Added 1 hour ago
S
GRC Analyst
SMARTFOX
Canada
- Full-time
We are looking for a GRC Analyst to support our Governance, Risk, and Compliance initiatives. This role is ideal for someone with a strong interest in cybersecurity, risk management,…
Added 2 hours ago
DT
Service desk Analyst at Client site in Ottawa
DXC Technology
Ottawa, ON
- Full-time
…outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern…
Added 2 hours ago
KI
Co-op/ Intern Application Security Analyst
Kinaxis Inc.
Ottawa, ON
- Internship
…with stakeholders across the business, including Corporate IT, Cloud Services, Product Development and technology partners to contribute to the implementation of security solutions and…
Added 3 hours ago
AB
Business Analyst
ARC Business Solutions Inc.
Calgary, AB
- Full-time
ARC Business Solutions Inc. is currently seeking an experienced Business Analyst with a strong background in software development, Agile delivery and organizational change for opportunities…
Added 3 hours ago
TG
Business Analyst
TMX Group
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
The Business Analyst draws up requirement statements and takes part in development projects as advisor in the area of business and systems use. He/she follows up change requests with users…
Added 3 hours ago
TG
Senior Analyst, Investor Relations (12 Months Contract)
TMX Group
Toronto, ON
- $55 to $65 CAD / hour
- Full-time
TMX Group is seeking a highly motivated Investor Relations Senior Analyst to join our team. This role will play a crucial part in managing the communication and relationships between the…
Added 3 hours ago
TI
Technical Support Analyst
Tecsys Inc.
Remote, Canada
- Full-time
- Remote
As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first…
Added 3 hours ago
Analyst, Artificial Intelligence
VIA HFR - VIA TGF Inc
Ottawa, ON · Toronto, ON · Montreal, QC · Quebec, QC
We are seeking a knowledgeable and driven Analyst responsible for designing, implementing, operationalizing, and governing AI-enabled solutions across the enterprise using existing…
Added 3 hours ago
M
Winter Co-op 2027 – Technology Enablement Analyst
Manulife
Toronto, ON
- Full-time
As a Technology Enablement Analyst Co-op, you'll help bridge the gap between business needs and emerging technology solutions. You'll evaluate technology capabilities, analyze market…
Added 3 hours ago
AF
Identity Analyst
ATB Financial
Calgary, AB
- Full-time
As ATB’s next Enterprise Identity Analyst, you will be a strong team player with a knack for solving complex problems and translating technical information into action items. You’ll be…
Added 3 hours ago
AB
Business Analyst
ARC Business Solutions
Calgary, AB
- Full-time
ARC Business Solutions Inc. is currently seeking an experienced Business Analyst with a strong background in software development, Agile delivery and organizational change for opportunities…
Added 4 hours ago
I
Analyst, Information Security
IMAX
Mississauga, ON · Sheridan Park
- Full-time
We are seeking a hands-on Security Analyst to join our Information Security team and help drive the day-to-day execution of security operations across IMAX.
Added 4 hours ago
PC
Senior Analyst, Product Enablement (Governance and GTM Strategy)
Payments Canada
ON · Ontario, Canada
- Full-time
Senior Analyst, Product Enablement: Governance and GTM Strategy
Added 4 hours ago
AC
SAP Business Analyst – Supply Chain
Apetan Consulting LLC
Montreal, QC
- Contract
Minimum of 7 years of experience as a Functional Lead or Business Analyst in a supply chain-related environment.
Added 5 hours ago
T
Senior Business Support Analyst
TD
Toronto, ON
- Full-time
A dedicated Senior Business Support Analyst is required to drive business operational readiness across the Cloud Data Platform. This role will be accountable for modernizing Cloud Data…
Added 5 hours ago
M
Data & Reporting Analyst
Manulife
Toronto, ON
- Full-time
Exposure to cloud technologies (e.g., Azure, Databricks) is an asset.
Added 5 hours ago
AC
Stagiaire analyste d'affaires en IA et automatisation / AI & Automation Business Analyst Intern
ACCA Careers
Quebec, QC
- Volunteer
As a Business Analyst Intern, you will contribute to project planning, requirements gathering, stakeholder communication, and presentation of insights. You'll gain exposure to…
Added 5 hours ago
TG
Business Analyst
TMX Group
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
The Business Analyst draws up requirement statements and takes part in development projects as advisor in the area of business and systems use. He/she follows up change requests with users…
Added 5 hours ago
TG
Senior Analyst, Investor Relations (12 Months Contract)
TMX Group
Toronto, ON
- $55 to $65 CAD / hour
- Full-time
TMX Group is seeking a highly motivated Investor Relations Senior Analyst to join our team. This role will play a crucial part in managing the communication and relationships between the…
Added 5 hours ago
GL
Operational Resilience Analyst
goeasy Ltd.
Mississauga, ON
- Full-time
The Operational Resilience Analyst supports the development, execution and continuous improvement of goeasy’s enterprise Operational Resilience Program. The role provides structured…
Added 6 hours ago
FF
GRC Analyst
Forward Financing
Remote, Canada
- $85,000 to $108,000 CAD / year
- Full-time
- Remote
As a GRC Analyst, you will be a key contributor to our Governance, Risk, and Compliance (GRC) program. In this role, your primary focus will be on our third-party risk management program.…
Added 6 hours ago
SI
Quality Assurance Analyst
Spait Infotech
Canada
- Full-time
Familiarity with cloud platforms and distributed applications.
Added 7 hours ago
O
Microsoft 365 & Cloud Systems Analyst
Ombudsman
Toronto, ON
- $100,031 to $125,038 CAD / year
- Temporary
The Programmer Analyst supports the reliable, secure and effective operation of the Office’s information technology and communications environment. The role administers and supports cloud…

Tecsys Inc.

Technical Support Analyst

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: Experience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply
Posting language: English
Posted: Oct 2, 2026

Original job description

At Tecsys, the software we deliver keeps hospitals, pharmacies and distributors supplied with what they need, when they need it. Every role here connects to that outcome.

Why This Role Matters

As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first point of contact when a customer runs into an issue with Tecsys Elite: working cases from the ServiceNow queue, digging into logs, SQL and stack traces to find the root cause, and resolving what you can within Customer Care. When a problem reaches into integrations, infrastructure or custom code, you’ll coordinate with our internal teams to see it through, so every case you close keeps a customer’s operations moving.

What You’ll Be Part Of

Tecsys is trusted by mission-critical organizations in healthcare and distribution to power resilient, efficient and secure supply chains. We are a global provider of cloud-based, AI-driven software, publicly traded on the Toronto Stock Exchange (TSX: TCS).

Three values guide how we work. We earn trust daily by valuing the customer and acting with integrity. We build each other up by recognizing individual strengths and working as one team. And we explore boldly by staying curious and adapting for success.

You’ll join a culture driven by curiosity, continuous learning, and people who challenge what’s possible.

What You’ll Do

Own and work cases from an incoming ServiceNow queue, prioritizing and managing multiple issues at once
Troubleshoot simple to moderately complex issues across Tecsys Elite applications and integrations through log analysis, research and problem recreation
Write SQL queries and read Java-based code and stack traces to pinpoint root causes
Communicate clearly with customers, confirm the business impact of each issue and keep them informed through to resolution
Provide workarounds or alternate solutions when a permanent fix takes time
Escalate and coordinate with EBS, Cloud Operations and BI teams when cases involve infrastructure, custom code or other systems
Document solutions in the knowledge base and meet SLA commitments

What You Bring

You do not need to match every line below. If most of it describes you, apply:

A university degree or DEC in computer science, IT or a related field, or equivalent experience
Experience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply
Strong SQL skills and the ability to read Java-based code, logs and stack traces
Excellent written and spoken English, with strong listening skills and the ability to explain technical issues clearly
A logical troubleshooting approach and the composure to manage multiple cases under pressure
Availability for a late shift (4 PM ET to midnight or 5 PM ET to 1 AM ET) or a weekend-based schedule (8 AM ET to 8 PM ET on weekends plus two weekdays); schedules are shared in advance

Fluency in written and spoken English is essential for communicating effectively with clients, suppliers, business partners, and colleagues outside of Quebec.

Why You’ll Love It Here

Remote-first flexibility and the trust to manage your own time
Benefits and vacation from day one
Pension plan with competitive employer contribution
Employee events and community initiatives
Room to learn, stretch and take on new challenges
Collaboration with global teams

We foster an inclusive workplace where everyone feels valued, respected, and empowered to thrive.

If this role fits what you are looking for, apply today. If you are not actively searching but want to hear more, we are glad to talk.

Apply today and discover what you could build, solve, and achieve with Tecsys!

Apply About employer

More about this job

Responsibilities

The Technical Support Analyst will manage incoming cases via ServiceNow, troubleshooting issues across Tecsys Elite applications and integrations. They will coordinate with internal teams to resolve complex infrastructure or code-related problems while maintaining clear communication with customers.

Requirements

Candidates should possess a degree in computer science or related field, along with up to 3 years of experience in technical support. Strong proficiency in SQL and the ability to read Java-based code and logs are essential for this role.

Skills

Technical support
SQL
Java
ServiceNow
Troubleshooting
Log analysis
Stack traces
Customer care
Supply chain operations
Communication
Problem solving
SLA management

Benefits

Remote-first flexibility
Vacation
Pension plan
Employee events
Community initiatives

Remote locations

Montreal, Quebec, Canada

Remote locations (standardized)

Montreal, Quebec, Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
ServiceNow
SQL
Java
Supply Chain
Cloud-based
AI-driven
Troubleshooting
Log Analysis
Stack Traces
Customer Care
SLA
Infrastructure
Integrations
Computer Science
IT
Remote-first
Healthcare
Distribution

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