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Added 57 mins ago
CC
Industrial Automation Specialist
Club Coffee LP
Toronto, ON
- $85,000 to $100,000 CAD / year
- Full-time
Own technical execution of automation projects as scoped by the Production Business Analyst, including configuration, testing, commissioning, go-live support, and vendor coordination.
Added 1 hour ago
NS
Senior Systems Analyst - Renal Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
Minimum of 5 years’ experience in a Technology, Business Analysis or Health Related field
Added 1 hour ago
B
Financial Analyst, Engineering
Bombardier
Dorval, QC
- Full-time
As a Financial Analyst, Engineering, you will play a critical role in supporting the financial planning and performance management of Bombardier's Engineering and Product Development…
Added 1 hour ago
EA
Sales Operations Analyst
EarthDaily Analytics
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…and is made up of business development, sales, marketing and support professionals, data scientists, software engineers, project managers and finance, HR, and IT professionals. We are…
Added 2 hours ago
R
Senior Business Systems Analyst- EN
RBC
Montreal, QC
- Full-time
Bachelor’s degree in computer science, Data Science or a related field with 5+ years as a Business Systems Analyst, preferably in financial services.
Added 2 hours ago
A
Senior Analyst, Products and Hedging Solutions
Aon
Toronto, ON
- Full-time
Aon is looking for a Senior Analyst, Products and Hedging Solutions.
Added 2 hours ago
P
Cybersecurity GRC Analyst
Powerex
Vancouver, BC
- Full-time
…reliability, integrity, and availability of the systems that support our…
Added 3 hours ago
Analyst, Static Data (1 Year Contract GWO)
Scotiabank
Toronto, ON
…individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing…
Added 3 hours ago
C
IT Business Planning Lead Analyst
Citi
Mississauga, ON
- Full-time
Support mergers, acquisitions, and outsourcing activities, contributing technology planning expertise to assess feasibility, risk, and integration requirements.
Added 3 hours ago
KI
Co-op/ Intern Application Security Analyst
Kinaxis Inc.
Ottawa, ON
- Internship
…Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be…
Added 3 hours ago
NF
Service Desk Analyst
Northbridge Financial
Vancouver, BC
- Full-time
The Service Desk Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine desktop hardware/software concerns and application…
Added 4 hours ago
TG
Business Analyst
TMX Group
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
…service organization for TMX, it also provides services that support TMX businesses in meeting their objectives. In this regard, GES provides the Firm's Technology, Information Security,…
Added 4 hours ago
TG
Senior Analyst, Investor Relations (12 Months Contract)
TMX Group
Toronto, ON
- $55 to $65 CAD / hour
- Full-time
TMX Group is seeking a highly motivated Investor Relations Senior Analyst to join our team. This role will play a crucial part in managing the communication and relationships between the…
Added 4 hours ago
TI
Technical Support Analyst
Tecsys Inc.
Remote, Canada
- Full-time
- Remote
As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first…
Added 4 hours ago
M
Winter Co-op 2027 – Technology Enablement Analyst
Manulife
Toronto, ON
- Full-time
As a Technology Enablement Analyst Co-op, you'll help bridge the gap between business needs and emerging technology solutions. You'll evaluate technology capabilities, analyze market…
Added 4 hours ago
RB
Senior Business Systems Analyst
Royal Bank of Canada
Montreal, QC
- Full-time
Bachelor’s degree in computer science, Data Science or a related field with 5+ years as a Business Systems Analyst, preferably in financial services.
Added 5 hours ago
D
Analyst, Data valorization
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a data analyst, you collect, process, analyze and use data that comes through different channels. You extract, describe, analyze and interpret the data needed to make informed business…
Added 5 hours ago
Technology Operations Analyst - Cybersecurity - Dieppe, New Brunswick
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
We are hiring a Technology Operations Analyst to join our Cyber Managed Services team, responsible for supporting and maintaining business-critical applications for our clients. In this…
Added 5 hours ago
UO
Application Support Analyst - Information Technologies
University of Calgary
Calgary, AB
- Full-time
The Information Technologies is currently seeking Two (2) Full-time Limited Term Application Support Analyst for approximately 24 months.
Added 5 hours ago
GC
Senior Analyst SAP Sales & Distribution
Glencore Canada
Laval, QC
- Full-time
…Incidents and System Enhancements raised as part of the global support of Glencore Nickel Zinc’s S/4 HANA system. You will have the opportunity to demonstrate your experience in end-to-end…
Added 5 hours ago
MI
Chief Analyst Growth, tests, SEO
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Collaborate with Marketing, Product, Content, UX and Technology teams to support the application of SEO best practices across digital initiatives.
Added 5 hours ago
MI
Programmer Analyst
Magna International
St. Thomas, ON
- $84,000 to $100,000 CAD / year
- Full-time
The Programmer Analyst’s role is to define, develop, test, analyze, and maintain existing and new software applications in support of the achievement of business requirements. This includes…
Added 5 hours ago
FE
SAP Functional Analyst
Future Electronics
Kirkland, QC
- Full-time
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Added 5 hours ago
H
D365 F&O Business Systems Analyst
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- $100,000 to $130,000 CAD / year
- Full-time
You hold a Bachelor's Degree in Computer Science, Information Technology, or a related field.
Added 5 hours ago
DM
Junior IT Systems Analyst
Dixon Mitchell Investment Counsel
Vancouver, BC · Greater Vancouver, BC
- Full-time
The Junior IT Systems Analyst will support a wide range of technology functions, including systems analysis, requirements creation, software development, automation, business application…

Tecsys Inc.

Technical Support Analyst

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: Experience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply
Posting language: English
Posted: Oct 2, 2026

Original job description

At Tecsys, the software we deliver keeps hospitals, pharmacies and distributors supplied with what they need, when they need it. Every role here connects to that outcome.

Why This Role Matters

As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first point of contact when a customer runs into an issue with Tecsys Elite: working cases from the ServiceNow queue, digging into logs, SQL and stack traces to find the root cause, and resolving what you can within Customer Care. When a problem reaches into integrations, infrastructure or custom code, you’ll coordinate with our internal teams to see it through, so every case you close keeps a customer’s operations moving.

What You’ll Be Part Of

Tecsys is trusted by mission-critical organizations in healthcare and distribution to power resilient, efficient and secure supply chains. We are a global provider of cloud-based, AI-driven software, publicly traded on the Toronto Stock Exchange (TSX: TCS).

Three values guide how we work. We earn trust daily by valuing the customer and acting with integrity. We build each other up by recognizing individual strengths and working as one team. And we explore boldly by staying curious and adapting for success.

You’ll join a culture driven by curiosity, continuous learning, and people who challenge what’s possible.

What You’ll Do

Own and work cases from an incoming ServiceNow queue, prioritizing and managing multiple issues at once
Troubleshoot simple to moderately complex issues across Tecsys Elite applications and integrations through log analysis, research and problem recreation
Write SQL queries and read Java-based code and stack traces to pinpoint root causes
Communicate clearly with customers, confirm the business impact of each issue and keep them informed through to resolution
Provide workarounds or alternate solutions when a permanent fix takes time
Escalate and coordinate with EBS, Cloud Operations and BI teams when cases involve infrastructure, custom code or other systems
Document solutions in the knowledge base and meet SLA commitments

What You Bring

You do not need to match every line below. If most of it describes you, apply:

A university degree or DEC in computer science, IT or a related field, or equivalent experience
Experience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply
Strong SQL skills and the ability to read Java-based code, logs and stack traces
Excellent written and spoken English, with strong listening skills and the ability to explain technical issues clearly
A logical troubleshooting approach and the composure to manage multiple cases under pressure
Availability for a late shift (4 PM ET to midnight or 5 PM ET to 1 AM ET) or a weekend-based schedule (8 AM ET to 8 PM ET on weekends plus two weekdays); schedules are shared in advance

Fluency in written and spoken English is essential for communicating effectively with clients, suppliers, business partners, and colleagues outside of Quebec.

Why You’ll Love It Here

Remote-first flexibility and the trust to manage your own time
Benefits and vacation from day one
Pension plan with competitive employer contribution
Employee events and community initiatives
Room to learn, stretch and take on new challenges
Collaboration with global teams

We foster an inclusive workplace where everyone feels valued, respected, and empowered to thrive.

If this role fits what you are looking for, apply today. If you are not actively searching but want to hear more, we are glad to talk.

Apply today and discover what you could build, solve, and achieve with Tecsys!

Apply About employer

More about this job

Responsibilities

The Technical Support Analyst will manage incoming cases via ServiceNow, troubleshooting issues across Tecsys Elite applications and integrations. They will coordinate with internal teams to resolve complex infrastructure or code-related problems while maintaining clear communication with customers.

Requirements

Candidates should possess a degree in computer science or related field, along with up to 3 years of experience in technical support. Strong proficiency in SQL and the ability to read Java-based code and logs are essential for this role.

Skills

Technical support
SQL
Java
ServiceNow
Troubleshooting
Log analysis
Stack traces
Customer care
Supply chain operations
Communication
Problem solving
SLA management

Benefits

Remote-first flexibility
Vacation
Pension plan
Employee events
Community initiatives

Remote locations

Montreal, Quebec, Canada

Remote locations (standardized)

Montreal, Quebec, Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
ServiceNow
SQL
Java
Supply Chain
Cloud-based
AI-driven
Troubleshooting
Log Analysis
Stack Traces
Customer Care
SLA
Infrastructure
Integrations
Computer Science
IT
Remote-first
Healthcare
Distribution

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