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Added 38 mins ago
J
IT Help Desk Technician, Entry Level
Jobright.ai
Canada
- Full-time
…route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and…
Added 38 mins ago
CL
Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada
ClaimsPro LP
Markham, ON
- Part-time
We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated in either Edmonton Alberta or Markham Ontario.
Added 1 hour ago
T®
IT Desktop Support Technician
TekWissen ®
Toronto, ON
- $22 to $24 CAD / hour
- Temporary
Added 1 hour ago
PI
Technical Support Analyst
PeopleToGo Inc.
Coquitlam, BC
- $27 to $29 CAD / hour
- Contract
The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to…
Added 1 hour ago
CF
IT Support Specialist
Canadian Fiber Optics Corp
Calgary, AB
- Full-time
Added 2 hours ago
PC
Senior Technical Support Analyst
Parkland Corporation
Montreal, QC · Calgary, AB
- Full-time
Added 2 hours ago
IT Support Technician
R W Tomlinson
Ottawa, ON
R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of…
Added 4 hours ago
PH
IT Support Technician
PHARMALOGIC HOLDINGS
Dorval, QC
- Full-time
Added 5 hours ago
I
IT Help Desk Analyst
Integra
Brampton, ON
- Full-time
…technology systems. We are seeking a qualified IT help desk technician to assist our employees with questions and problems concerning computer systems, hardware, and software. The Help Desk…
Added 5 hours ago
H
Senior Application Support Analyst
Hays
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $150,000 CAD / year
- Full-time
We are seeking an Application Support Analyst to provide advanced support for a critical Yardi environment. This role is heavily focused on system administration, SQL, reporting, data…
Added 5 hours ago
PI
Technical Support Analyst
PeopleToGo Inc.
Coquitlam, BC
- $27 to $29 CAD / hour
- Contract
The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to…
Added 7 hours ago
JI
Application Support Analyst Student - Winter 2027
J.D. Irving, Limited
Dartmouth, NS
- Full-time
JDI IT has an application support student opportunity. This role is responsibility for availability and reliability of the business' application services. With over 400 employees centra
Added 9 hours ago
OC
Supervisor of Information Technology (IT) Support Services
Oxford County
Woodstock, ON
- Full-time
Position: Supervisor of Information Technology (IT) Support Services
Added 20 hours ago
Help Desk Analyst
Keeran Networks
Toronto, ON
Reporting to the Team Lead, you will provide technical support, advice, and guidance to Keeran clients in their applicatio
Added 2 days ago
GT
Technical Support Representative-Call Center
Greenworks Tools Canada
East Gwillimbury, ON
- $26 CAD / hour
- Full-time
Job Title: Technical Support Representative-Call Center
Added 2 days ago
DM
IT Support Analyst II
Discovery Mining Ltd
South Porcupine, ON
- $87,000 to $90,000 CAD / year
- Full-time
Added 2 days ago
JF
IT Support Staff
J&L Fasteners
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
Added 2 days ago
KI
Co-op/Intern IT Support Technician
Kinaxis Inc.
Ottawa, ON
- Internship
Added 2 days ago
IT Support Technician
Quadra
Edmonton, AB
We are currently looking for a hands-on and service-oriented IT Support Technician to support our Western Canadian team!
Added 2 days ago
DT
Service desk Analyst at Client site in Ottawa
DXC Technology
Ottawa, ON
- Full-time
Added 2 days ago
NF
Service Desk Analyst
Northbridge Financial
Vancouver, BC
- Full-time
The Service Desk Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine desktop hardware/software concerns and application…
Added 2 days ago
TI
Technical Support Analyst
Tecsys Inc.
Remote, Canada
- Full-time
- Remote
As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first…
Added 3 days ago
IT Support Specialist
Charger Logistics Inc
Brampton, ON
We're hiring an IT (Helpdesk) Support Specialist to be the first point of contact for technology issues across our offices, terminals and remote staff. You'll resolve hardware, software,…
Added 3 days ago
UO
Application Support Analyst - Information Technologies
University of Calgary
Calgary, AB
- Full-time
The Information Technologies is currently seeking Two (2) Full-time Limited Term Application Support Analyst for approximately 24 months.
Added 3 days ago
CL
IT Support Specialist
Charger Logistics Inc.
Brampton, ON
- Full-time
We're hiring an IT (Helpdesk) Support Specialist to be the first point of contact for technology issues across our offices, terminals and remote staff. You'll resolve hardware, software,…

Tecsys Inc.

Technical Support Analyst

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: Experience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply
Posting language: English
Posted: Oct 2, 2026

Original job description

At Tecsys, the software we deliver keeps hospitals, pharmacies and distributors supplied with what they need, when they need it. Every role here connects to that outcome.

Why This Role Matters

As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first point of contact when a customer runs into an issue with Tecsys Elite: working cases from the ServiceNow queue, digging into logs, SQL and stack traces to find the root cause, and resolving what you can within Customer Care. When a problem reaches into integrations, infrastructure or custom code, you’ll coordinate with our internal teams to see it through, so every case you close keeps a customer’s operations moving.

What You’ll Be Part Of

Tecsys is trusted by mission-critical organizations in healthcare and distribution to power resilient, efficient and secure supply chains. We are a global provider of cloud-based, AI-driven software, publicly traded on the Toronto Stock Exchange (TSX: TCS).

Three values guide how we work. We earn trust daily by valuing the customer and acting with integrity. We build each other up by recognizing individual strengths and working as one team. And we explore boldly by staying curious and adapting for success.

You’ll join a culture driven by curiosity, continuous learning, and people who challenge what’s possible.

What You’ll Do

Own and work cases from an incoming ServiceNow queue, prioritizing and managing multiple issues at once
Troubleshoot simple to moderately complex issues across Tecsys Elite applications and integrations through log analysis, research and problem recreation
Write SQL queries and read Java-based code and stack traces to pinpoint root causes
Communicate clearly with customers, confirm the business impact of each issue and keep them informed through to resolution
Provide workarounds or alternate solutions when a permanent fix takes time
Escalate and coordinate with EBS, Cloud Operations and BI teams when cases involve infrastructure, custom code or other systems
Document solutions in the knowledge base and meet SLA commitments

What You Bring

You do not need to match every line below. If most of it describes you, apply:

A university degree or DEC in computer science, IT or a related field, or equivalent experience
Experience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply
Strong SQL skills and the ability to read Java-based code, logs and stack traces
Excellent written and spoken English, with strong listening skills and the ability to explain technical issues clearly
A logical troubleshooting approach and the composure to manage multiple cases under pressure
Availability for a late shift (4 PM ET to midnight or 5 PM ET to 1 AM ET) or a weekend-based schedule (8 AM ET to 8 PM ET on weekends plus two weekdays); schedules are shared in advance

Fluency in written and spoken English is essential for communicating effectively with clients, suppliers, business partners, and colleagues outside of Quebec.

Why You’ll Love It Here

Remote-first flexibility and the trust to manage your own time
Benefits and vacation from day one
Pension plan with competitive employer contribution
Employee events and community initiatives
Room to learn, stretch and take on new challenges
Collaboration with global teams

We foster an inclusive workplace where everyone feels valued, respected, and empowered to thrive.

If this role fits what you are looking for, apply today. If you are not actively searching but want to hear more, we are glad to talk.

Apply today and discover what you could build, solve, and achieve with Tecsys!

Apply About employer

More about this job

Responsibilities

The Technical Support Analyst will manage incoming cases via ServiceNow, troubleshooting issues across Tecsys Elite applications and integrations. They will coordinate with internal teams to resolve complex infrastructure or code-related problems while maintaining clear communication with customers.

Requirements

Candidates should possess a degree in computer science or related field, along with up to 3 years of experience in technical support. Strong proficiency in SQL and the ability to read Java-based code and logs are essential for this role.

Skills

Technical support
SQL
Java
ServiceNow
Troubleshooting
Log analysis
Stack traces
Customer care
Supply chain operations
Communication
Problem solving
SLA management

Benefits

Remote-first flexibility
Vacation
Pension plan
Employee events
Community initiatives

Remote locations

Montreal, Quebec, Canada

Remote locations (standardized)

Montreal, Quebec, Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
ServiceNow
SQL
Java
Supply Chain
Cloud-based
AI-driven
Troubleshooting
Log Analysis
Stack Traces
Customer Care
SLA
Infrastructure
Integrations
Computer Science
IT
Remote-first
Healthcare
Distribution

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