Jobs in Canada

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Added 12 mins ago
TT
Associate Vice President, Compliance, TD Securities Trade Surveillance (Canada)
The Toronto-Dominion Bank (Canada)
Toronto, ON
- Full-time
- On-site
…job-related knowledge, geographic location, and other specific business and organizational…
Added 12 mins ago
TI
Technical Support Analyst
Tecsys Inc.
Montréal, QC
- Full-time
As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first…
Added 20 mins ago
TI
Technical Support Analyst
Tecsys Inc.
Remote, Canada
- Full-time
- Remote
As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first…
Added 1 hour ago
T
Business Analyst
Talentmatics
Markham, ON
- Contract
Must possess good communication and analytical skills
Added 2 hours ago
ES
Analyste d’affaires - Business Analyst - Montréal
Equans Services Canada & US
Montreal, QC
- Full-time
Equans is looking for a Business Analyst in Montreal!
Added 3 hours ago
A
Bilingual Dayforce Application Support & Training Analyst
AccorCorpo
Toronto, ON
- Full-time
- Hybrid
The Dayforce Application Support & Training Analyst will be accountable for analysis, configuration, validation, issue resolution, and training of our global HCM software platform,…
Added 3 hours ago
R|
Clinical Research Billing Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Identify potential billing delays or discrepancies and escalate them to the Financial Control Analyst or the CIM Portfolio Finance Lead.
Added 3 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 3 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 4 hours ago
CC
RQ11882 - Systems Analyst
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
MUST HAVE EXPERIENCE:
Added 5 hours ago
VC
Business Advisor, Data and Analytics
Vancouver Coastal Health
Vancouver, BC
- $38.9 to $55.92 CAD / hour
- Full-time
Come work as a Business Advisor, Data & Analytics with Vancouver Coastal Health (VCH)!
Added 5 hours ago
RM
IT Business Analyst (HCM)
REDPATH MINING
Vaughan, ON
- Full-time
The IT Business Analyst’s role is to support the Business Applications project leads in the planning, design, develop, and launch efficient business systems in support of core…
Added 6 hours ago
VC
Healthy Environments & Climate Change Analyst
Vancouver Coastal Health
Vancouver, BC
- $38.9 to $55.92 CAD / hour
- Temporary
Come work as a Healthy Environments & Climate Change Analyst with Vancouver Coastal Health (VCH)!
Added 6 hours ago
VC
Financial Analyst, Finance
Vancouver Coastal Health
Vancouver, BC
- $38.9 to $55.92 CAD / hour
- Full-time
Come work as a Financial Analyst, Finance with Vancouver Coastal Health (VCH)!
Added 10 hours ago
NB
Analyst AI
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Analyst in the AI Factory team at National Bank means serving as a specialist in innovative AI systems development and operations, including generative AI.
Added 10 hours ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $40 to $45 CAD / hour
- Contract
Job Title: Senior Financial Analyst Service Operations (Contract with potential to extend)Job DescriptionThis contract Senior Financial Analyst role supports a service-focused business unit…
Added 14 hours ago
AI
Inventory data & cost analyst
American Iron and Metal
Montréal, QC
- Full-time
- On-site
…years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing…
Added 14 hours ago
RM
IT Business Analyst (Tech)
REDPATH MINING
Vaughan, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 14 hours ago
TC
Senior Identity Analyst/Architect
ThirdEye CyberSecurity
Regina, SK
- Contract
Looking for Senior Identity Analyst/Architect resource/service for a 6-month term with the option to extend for an additional 6 months. Services would be carried out as a combination of on…
Added 15 hours ago
R|
Clinical Research Billing Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Identify potential billing delays or discrepancies and escalate them to the Financial Control Analyst or the CIM Portfolio Finance Lead.
Added 15 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 15 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 16 hours ago
LH
AI Augmented Quality Assurance Analyst I
LGI Healthcare Solutions Santé Inc.
Montréal, QC
- Full-time
- Hybrid
An understanding of the business impact of quality assurance activities and the ability to prioritize initiatives based on risk, business value, and their impact on delivery quality, user…
Added 21 hours ago
YC
D365 Finance & Operations Sr. Analyst
Yoush Consulting
Toronto, ON
- Full-time
Analyze business requirements and translate them into technical specifications for Microsoft Dynamics 365 F&O
Added 1 day ago
SI
Financial Analyst
Strad Inc.
Calgary, AB
- Full-time
The Financial Analyst delivers financial and operational insight to support Finance, Operations, and senior management. The position partners with business users, finance leaders, and…

Tecsys Inc.

Technical Support Analyst

Montréal, QC, Canada

Full-time

Apply on apply.workable.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Experience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply
Posting language: English
Posted: Nov 15, 2026

Original job description

At Tecsys, the software we deliver keeps hospitals, pharmacies and distributors supplied with what they need, when they need it. Every role here connects to that outcome.

Why This Role Matters

As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first point of contact when a customer runs into an issue with Tecsys Elite: working cases from the ServiceNow queue, digging into logs, SQL and stack traces to find the root cause, and resolving what you can within Customer Care. When a problem reaches into integrations, infrastructure or custom code, you’ll coordinate with our internal teams to see it through, so every case you close keeps a customer’s operations moving.

What You’ll Be Part Of

Tecsys is trusted by mission-critical organizations in healthcare and distribution to power resilient, efficient and secure supply chains. We are a global provider of cloud-based, AI-driven software, publicly traded on the Toronto Stock Exchange (TSX: TCS).

Three values guide how we work. We earn trust daily by valuing the customer and acting with integrity. We build each other up by recognizing individual strengths and working as one team. And we explore boldly by staying curious and adapting for success.

You’ll join a culture driven by curiosity, continuous learning, and people who challenge what’s possible.

What You’ll Do

Own and work cases from an incoming ServiceNow queue, prioritizing and managing multiple issues at once
Troubleshoot simple to moderately complex issues across Tecsys Elite applications and integrations through log analysis, research and problem recreation
Write SQL queries and read Java-based code and stack traces to pinpoint root causes
Communicate clearly with customers, confirm the business impact of each issue and keep them informed through to resolution
Provide workarounds or alternate solutions when a permanent fix takes time
Escalate and coordinate with EBS, Cloud Operations and BI teams when cases involve infrastructure, custom code or other systems
Document solutions in the knowledge base and meet SLA commitments

Requirements

What You Bring

You do not need to match every line below. If most of it describes you, apply:

A university degree or DEC in computer science, IT or a related field, or equivalent experience
Experience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply
Strong SQL skills and the ability to read Java-based code, logs and stack traces
Excellent written and spoken English, with strong listening skills and the ability to explain technical issues clearly
A logical troubleshooting approach and the composure to manage multiple cases under pressure
Availability for a late shift (4 PM ET to midnight or 5 PM ET to 1 AM ET) or a weekend-based schedule (8 AM ET to 8 PM ET on weekends plus two weekdays); schedules are shared in advance

Fluency in written and spoken English is essential for communicating effectively with clients, suppliers, business partners, and colleagues outside of Quebec.

Benefits

Why You’ll Love It Here

Remote-first flexibility and the trust to manage your own time
Benefits and vacation from day one
Pension plan with competitive employer contribution
Employee events and community initiatives
Room to learn, stretch and take on new challenges
Collaboration with global teams

We foster an inclusive workplace where everyone feels valued, respected, and empowered to thrive.

If this role fits what you are looking for, apply today. If you are not actively searching but want to hear more, we are glad to talk.

Apply today and discover what you could build, solve, and achieve with Tecsys!

Apply on apply.workable.com About employer

More about this job

Responsibilities

The Technical Support Analyst at Tecsys will work cases from a ServiceNow queue, troubleshoot application and integration problems, and keep customers informed through to resolution. They will escalate complex issues to internal teams and document solutions.

Requirements

Candidates need a degree or DEC in computer science or IT, or equivalent experience, and up to 3 years in technical or customer-facing support. Strong SQL skills, the ability to read Java code and stack traces, and excellent English are required, along with availability for late or weekend shifts.

Skills

ServiceNow
SQL
Java
Log analysis
Stack trace analysis
Troubleshooting
Root cause analysis
Customer communication
Case management
Technical documentation
Knowledge base management
SLA management
Tecsys Elite
Integration support
Written English
Spoken English
Multitasking
Problem recreation

Benefits

Benefits from day one
Pension plan with employer contribution
Remote-first flexibility
Employee events and community initiatives

Keywords

Technical Support
Help Desk
Customer Support
ServiceNow
SQL
Java
Log Analysis
Stack Traces
Troubleshooting
Tecsys Elite
Integrations
Knowledge Base
SLA
Remote
Supply Chain Software
Healthcare Software
Distribution Software
Customer Care

Seniority

Entry level

Perks

Generous paid time off
Flexible hours
Retirement plan

Tools

ServiceNow
Tecsys Elite
SQL
Java

Languages

English

Fields of study

Computer science
Information technology

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Work requirements

Jobs in Canada