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Added 1 min ago
CO
Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
City of Brampton
Brampton, ON
- Full-time
…direction to various City departments in post-implementation operations of this system and related integrations/interfaces to enhance the use of these systems, thus leveraging functionality…
Added 18 mins ago
LM
Technical Analyst – Enterprise Applications
La Maison Simons
Quebec, QC · Campus Simons
- Full-time
…sustainability of Simons’ enterprise applications that support business operations. Reporting to the IT Team Lead, Enterprise Application Technologies, this person contributes to the…
Added 18 mins ago
SB
Senior Regulatory Analyst
South Bow
Calgary, AB · Manulife Place
- Full-time
South Bow is seeking a Senior Regulatory Analyst to support the regulatory process on the Prairie Connector Project. Reporting to the Manager, Regulatory, this role will support the…
Added 18 mins ago
FC
Environmental Analyst
Federated Co-operatives Limited
Regina, SK
- Full-time
The Health, Safety & Environment (HSE) team is hiring an Environmental Analyst on a temporary up to 20-month basis within at the Co-op Refinery Complex (CRC) in Regina, Saskatchewan.
Added 18 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 32 mins ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 34 mins ago
Programmer Analyst Advisory
Scotiabank
Toronto, ON
…deliver high-quality solutions that support critical lending…
Added 34 mins ago
Senior Analyst, Secondary Nostro Funding, GTB Payment Operations
Scotiabank
Toronto, ON · Scarborough, ON
Contributes to the overall success of daily cash management operations of Secondary Nostro management within GTB Payment Operations for designated accounts in North America ensuring…
Added 1 hour ago
I
Technical Support Analyst
ICES
Toronto, ON
- Contract
ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and…
Added 1 hour ago
NB
Analyst or Associate Financial Resource Management
National Bank of Canada
Toronto, ON
- Full-time
Join a high-impact team in Capital Markets where financial strategy meets innovation. As an Analyst or Associate in the Financial Resource Management team, you’ll play a key role in…
Added 1 hour ago
OS
Business and Market Data Analyst
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
The Business and Market Data Analyst position will involve playing a key role in profiling the activities of the Investment Management Division by reporting on the success and impact of…
Added 1 hour ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including Sales & Trading to…
Added 1 hour ago
IC
Technical Support Analyst
ICES Central
Toronto, ON
- Full-time
- Temporary
ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and…
Added 1 hour ago
D
Financial & Operational Analyst - Analyste financier et opérationnel
DAVIDsTEA
Mont-Royal, QC
- Full-time
Collaborer avec les décideurs des finances, des opérations et de l’équipe de direction afin de valider la stratégie et de quantifier l’impact financier des choix d’affaires.
Added 1 hour ago
CR
Interim Senior Financial Analyst FP&A
Clarity Recruitment
Mississauga, ON
- $50 to $55 CAD / hour
- Contract
…latest, with five days of cross-training from the outgoing…
Added 1 hour ago
T
Data Centre Analyst
TEKsystems
Ottawa, ON
- $50 to $60 CAD / hour
- Contract
One of TEKsystems largest professional services clients is looking for a strong Infrastructure analyst to take on a Client facing support role.
Added 2 hours ago
T
Treasury Liquidity Measurement - Analyst
TD
Toronto, ON
- Full-time
Experience with programming for extract transform load (ETL) operations and data analysis (including performance optimization) using languages such as, but not limited to, Python, SQL and R.
Added 2 hours ago
IO
Compliance Analyst (Fixed Term)
Irving Oil
Saint John, NB
- Full-time
As a Compliance Analyst, you will assist the Manager, Regulatory Compliance in monitoring compliance through the analysis of data from multiple internal and external sources. Your goal will…
Added 4 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 6 hours ago
R&
End User Systems Support Specialist
Robertson & Company Ltd.
Toronto, ON
- Full-time
…where IT talent can work with modern systems, support critical operations, and play a meaningful role in strengthening the organization’s overall technology…
Added 8 hours ago
M
Senior Cost Analyst
MegaFood
Delta, BC
- Full-time
The Senior Cost Analyst is responsible for accurate product costing, inventory valuation, manufacturing variance analysis, and financial insights across the end-to-end supply chain. This…
Added 8 hours ago
B
Talent Acquisition Partner
BPA
Ottawa, ON · Kanata, ON
- Full-time
You'll also work alongside a multidisciplinary HR team that includes our Vice President, HR Business Partners, Business Analyst, HR Coordinators and Senior Health & Safety Advisor.
Added 9 hours ago
RH
Partner Engagement Experience, Program Operations Analyst
Red Hat
NB
- Full-time
The Red Hat Partner Engagement Experience team is looking for a Program Operations Analyst with experience in managing business processes and driving scalable automations for internal…
Added 10 hours ago
UO
Business Analyst
University of Prince Edward Island
Charlottetown, PE
- Full-time
The University of Prince Edward Island is seeking a Business Analyst to support strategic finance initiatives focused on process improvement, system enhancement, and digital transformation.…
Added 10 hours ago
Information Security Officer 3 (Security Architect, Application and Product Security)
Government of Alberta
Edmonton, AB
…DevSecOps framework to protect digital service development and…

TEEMA

IT Knowledge Management Analyst

Vancouver, BC, Canada

$50 to $55 CAD / hour · Contract

Apply About employer

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Job details

Pay: $50 to $55 CAD / hour
Job type: Contract
Apply by: Nov 6, 2026
Experience: 4+ years of technical writing and knowledge development experience within IT operations or service delivery
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 7, 2026

Original job description

IT Knowledge Management Analyst – Applications

Location: New Westminster, BC – Hybrid, 2–3 days onsite

Contract: 6 months, Full-Time

Hours: 37.5 hours/week

Pay Rate: $50-55/hour INC

The Opportunity

We’re looking for an experienced IT Knowledge Management Analyst to support knowledge management and documentation within a large IT service delivery environment.

This role is ideal for someone who combines technical writing, Knowledge-Centered Service (KCS), IT process documentation and knowledge base governance with strong stakeholder communication skills.

What You’ll Be Doing

Create, review and improve technical documentation and knowledge articles
Manage the full lifecycle of knowledge content, including creation, review, publishing, maintenance and retirement
Apply KCS methodology and knowledge management best practices
Develop and document IT processes, procedures and standards
Organize knowledge bases using effective taxonomy, tagging and content governance
Develop training guides, reference materials and job aids
Work with technical teams and SMEs to gather and validate information
Support integration of knowledge management with incident and problem management
Track KPIs and reporting to identify knowledge gaps and improvement opportunities
Help improve self-service resources and overall IT service delivery
Support continuous improvement of knowledge management tools and processes

What We’re Looking For

4+ years of technical writing and knowledge development experience within IT operations or service delivery
Strong understanding of Knowledge-Centered Service (KCS)
Experience developing and maintaining technical documentation, knowledge articles and procedures
Strong knowledge of documentation lifecycle and content governance
Ability to translate complex technical information into clear, user-friendly content
Experience working directly with technical teams and subject matter experts
Strong research, analytical, organizational and communication skills
Experience with knowledge management or documentation publishing platforms
Post-secondary education in IT or a related discipline
Strong Microsoft Office skills

Nice to Have

ServiceNow or similar ITSM platform experience
Corporate applications experience
Incident and problem management knowledge
KPI/OKR reporting and analytics
Experience in a large, complex IT environment
Formal experience applying KCS methodology

Apply About employer

More about this job

Responsibilities

Create, maintain, and govern technical documentation and knowledge content throughout its lifecycle, applying KCS practices and effective taxonomy. Collaborate with technical teams and subject matter experts to document IT processes, improve self-service and service delivery, and report on knowledge-related KPIs and gaps.

Requirements

Requires 4+ years of technical writing and knowledge development experience in IT operations or service delivery, along with strong KCS knowledge and experience managing technical documentation and content governance. Candidates should be able to translate complex technical information for users, work effectively with technical teams and subject matter experts, and have post-secondary education in IT or a related discipline.

Skills

Technical Writing
Knowledge Management
Knowledge-Centered Service (KCS)
IT Process Documentation
Knowledge Article Development
Content Governance
Knowledge Base Taxonomy
Technical Documentation
Stakeholder Communication
Research and Analysis
Incident Management
Problem Management
KPI Reporting
Continuous Improvement
Microsoft Office
ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

Knowledge Management
Knowledge-Centered Service (KCS)
Technical Writing
IT Operations
IT Service Delivery
Knowledge Articles
Technical Documentation
Documentation Lifecycle
Content Governance
Knowledge Base
Taxonomy
Tagging
IT Processes
Procedures
Standards
Training Guides
Job Aids
Subject Matter Experts
Incident Management
Problem Management
KPIs
OKR Reporting
Self-Service
ServiceNow
ITSM
Corporate Applications
Microsoft Office
Continuous Improvement

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