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Added 9 mins ago
UH
Senior Data Science Analyst
University Health Network
Toronto, ON
- Contract
Added 9 mins ago
II
Quality Assurance Analyst(Application Maintenance) - Hybrid
ISAAC Instruments
Saint-Bruno-de-Montarville, QC
- Full-time
For more information, visit www.isaacinstruments.com.
Added 9 mins ago
Application & Infrastructure Analyst III /Team Lead - Mission Critical Development
City of Edmonton
AB
The Information Technology (IT) Mission Critical Application Section of the Edmonton Police Service (EPS) is seeking a highly motivated and experienced professional to serve as the Mission…
Added 22 mins ago
UT
.NET Developer # 26-25476
US Tech Solutions
St. John's, NL
- $65 to $70 USD / hour
- Contract
Post-secondary education from a recognized institution, preferably a 2+ year program in Computer Science, Information Systems, Information Technology, Software Engineering, Computer…
Added 22 mins ago
FN
Regional Technical IT Analyst, Vancouver Island
First Nations Health Authority
Ladysmith, BC
- Full-time
…offices. The successful candidate will help ensure seamless technology operations and a positive user experience across the…
Added 22 mins ago
C(
New Analyst Program
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
…learn quickly, and want to build a career where finance meets…
Added 22 mins ago
II
Quality Assurance Analyst(Application Maintenance) - Hybrid
ISAAC Instruments
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
For more information, visit www.isaacinstruments.com.
Added 24 mins ago
A
Data Analytics Specialist
Article
Vancouver, BC
- $73,000 to $82,000 CAD / year
- Full-time
…a Data Analytics Specialist (internally known as a Business Analyst), you'll turn complex data into clear, trusted insights that help our teams make better…
Added 24 mins ago
FM
Bilingual French/English Help Desk Analyst
Frontline Managed Services
Toronto, ON
- Full-time
…to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal…
Added 39 mins ago
KC
Senior Tax Analyst
Klohn Crippen Berger
Vancouver, BC
- Full-time
We are seeking a highly motivated, organized, detail-oriented, and experienced Senior Tax Analyst to join our Corporate Finance team in Vancouver as we continue to expand our global…
Added 39 mins ago
TU
Manager, HRIS & Technology Analyst
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
Bachelor’s degree in Business Administration, Human Resources, Information Technology, or a related field.
Added 39 mins ago
TP
Analyst, IT Support
TRANS-NORTHERN PIPELINES
Richmond Hill, ON
- Full-time
Reporting to the Manager, Information Technology, you’ll work closely with the Senior Analyst, IT Systems Support and the broader IT team to troubleshoot issues, support users, test new…
Added 39 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst is a self-starter and a key member who works independently as well as with the Digital Experience Family, its vendor partner, various technology stakeholders,…
Added 39 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst is a self-starter and a key member who works independently as well as with the Digital Experience Family, its vendor partner, various technology stakeholders,…
Added 39 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst is a self-starter and a key member who works independently as well as with the Digital Experience Family, its vendor partner, various technology stakeholders,…
Added 39 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst is a self-starter and a key member who works independently as well as with the Digital Experience Family, its vendor partner, various technology stakeholders,…
Added 39 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst is a self-starter and a key member who works independently as well as with the Digital Experience Family, its vendor partner, various technology stakeholders,…
Added 39 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst is a self-starter and a key member who works independently as well as with the Digital Experience Family, its vendor partner, various technology stakeholders,…
Added 53 mins ago
C(
Analyst, Customer Operations
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative…
Added 53 mins ago
C(
Analyst, Account Services
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As a Customer Service Representative (Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside…
Added 54 mins ago
M
RQ11648 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
Experience in the use of information retrieval packages
Added 1 hour ago
FC
Développeur .NET
FOP Consultants
Quebec, QC
- Full-time
As part of a mandate with a Quebec government ministry, we are looking for a .NET programmer analyst. The selected candidate will take part in the development, evolution and maintenance of…
Added 1 hour ago
A
Data Analytics Specialist
Article
Vancouver, BC
- $73,000 to $82,000 CAD / year
- Full-time
…a Data Analytics Specialist (internally known as a Business Analyst), you'll turn complex data into clear, trusted insights that help our teams make better…
Added 1 hour ago
AS
Senior Business Intelligence Analyst
Alliance Search Partners
Toronto, ON
- Full-time
● Minimum 7 years' experience in Information Technology in agile environments with requirements strategies, product ownership, preferably supporting enterprise analytics, reporting, SaaS…
Added 1 hour ago
Sr Product Analyst - Rogers Sports & Media
Rogers Communications
Toronto, ON
Posting Category/Function: Project Management & Information Technology

TEEMA

IT Knowledge Management Analyst

Vancouver, BC, Canada

$50 to $55 CAD / hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $50 to $55 CAD / hour
Job type: Contract
Apply by: Nov 6, 2026
Experience: 4+ years of technical writing and knowledge development experience within IT operations or service delivery
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 7, 2026

Original job description

IT Knowledge Management Analyst – Applications

Location: New Westminster, BC – Hybrid, 2–3 days onsite

Contract: 6 months, Full-Time

Hours: 37.5 hours/week

Pay Rate: $50-55/hour INC

The Opportunity

We’re looking for an experienced IT Knowledge Management Analyst to support knowledge management and documentation within a large IT service delivery environment.

This role is ideal for someone who combines technical writing, Knowledge-Centered Service (KCS), IT process documentation and knowledge base governance with strong stakeholder communication skills.

What You’ll Be Doing

Create, review and improve technical documentation and knowledge articles
Manage the full lifecycle of knowledge content, including creation, review, publishing, maintenance and retirement
Apply KCS methodology and knowledge management best practices
Develop and document IT processes, procedures and standards
Organize knowledge bases using effective taxonomy, tagging and content governance
Develop training guides, reference materials and job aids
Work with technical teams and SMEs to gather and validate information
Support integration of knowledge management with incident and problem management
Track KPIs and reporting to identify knowledge gaps and improvement opportunities
Help improve self-service resources and overall IT service delivery
Support continuous improvement of knowledge management tools and processes

What We’re Looking For

4+ years of technical writing and knowledge development experience within IT operations or service delivery
Strong understanding of Knowledge-Centered Service (KCS)
Experience developing and maintaining technical documentation, knowledge articles and procedures
Strong knowledge of documentation lifecycle and content governance
Ability to translate complex technical information into clear, user-friendly content
Experience working directly with technical teams and subject matter experts
Strong research, analytical, organizational and communication skills
Experience with knowledge management or documentation publishing platforms
Post-secondary education in IT or a related discipline
Strong Microsoft Office skills

Nice to Have

ServiceNow or similar ITSM platform experience
Corporate applications experience
Incident and problem management knowledge
KPI/OKR reporting and analytics
Experience in a large, complex IT environment
Formal experience applying KCS methodology

Apply About employer

More about this job

Responsibilities

Create, maintain, and govern technical documentation and knowledge content throughout its lifecycle, applying KCS practices and effective taxonomy. Collaborate with technical teams and subject matter experts to document IT processes, improve self-service and service delivery, and report on knowledge-related KPIs and gaps.

Requirements

Requires 4+ years of technical writing and knowledge development experience in IT operations or service delivery, along with strong KCS knowledge and experience managing technical documentation and content governance. Candidates should be able to translate complex technical information for users, work effectively with technical teams and subject matter experts, and have post-secondary education in IT or a related discipline.

Skills

Technical Writing
Knowledge Management
Knowledge-Centered Service (KCS)
IT Process Documentation
Knowledge Article Development
Content Governance
Knowledge Base Taxonomy
Technical Documentation
Stakeholder Communication
Research and Analysis
Incident Management
Problem Management
KPI Reporting
Continuous Improvement
Microsoft Office
ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

Knowledge Management
Knowledge-Centered Service (KCS)
Technical Writing
IT Operations
IT Service Delivery
Knowledge Articles
Technical Documentation
Documentation Lifecycle
Content Governance
Knowledge Base
Taxonomy
Tagging
IT Processes
Procedures
Standards
Training Guides
Job Aids
Subject Matter Experts
Incident Management
Problem Management
KPIs
OKR Reporting
Self-Service
ServiceNow
ITSM
Corporate Applications
Microsoft Office
Continuous Improvement

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