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Added 4 mins ago
W
Cost Analyst II
Worley
Calgary, AB · Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 4 mins ago
EC
Analyste, propositions et soumissions / Proposal-Quotations Analyst
Eaton Corporation
Laval, QC
- Full-time
Eaton’s PCS division, specializing in electrical services and power distribution systems, is looking for a Proposals & Quotations Analyst to join its team in Laval, QC.
Added 18 mins ago
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Architecte en information commerciale / Business Information Architect
Genetec
Montreal, QC
- Full-time
…transmises entre les différents systèmes (CRM, ERP, marketing, opérations, etc.) afin de faciliter la création de rapports et…
Added 33 mins ago
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Clinical Informatics Analyst, Nurse
Sanya’k̓ula
Nanaimo, BC
- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 33 mins ago
WC
Analyst, Walmart Services - Seller Enablement
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Analyst, Walmart Services – Seller Enablement supports the growth and success of Walmart Fulfillment Services (WFS) by helping acquire, onboard, and enable sellers…
Added 34 mins ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
The Senior Business Analyst – Diagnostic Cardiology provides clinical informatics, project coordination, training, go-live, optimization, and sustainment support for diagnostic cardiology…
Added 49 mins ago
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Intern, Quality Analyst (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Support the Quality team in analyzing and resolving quality-related issues impacting suppliers, manufacturing operations, and cross-site activities.
Added 49 mins ago
AC
Purchasing Analyst
Aston Carter
Cambridge, ON
- $28 to $32 CAD / hour
- Contract
As a Purchasing Analyst, you will play an integral role in procurement activities by sourcing products and services, negotiating with suppliers, resolving problems, managing relationships,…
Added 1 hour ago
OB
Grow Your Practice at Odlum Brown, Your Way
Odlum Brown Limited
Victoria, BC
- Full-time
Our advisors are supported by experienced teams in wealth planning, insurance, trust, tax, portfolio management, operations, compliance, and administration, allowing them to focus on…
Added 1 hour ago
B
Analyst, Engineering Program Management
Bombardier
Mississauga, ON
- $75,000 to $104,900 CAD / year
- Full-time
Collaborate across Engineering, Operations, Supply Chain, Finance, Procurement and other functions to resolve issues and deliver practical solutions.
Added 1 hour ago
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Stage - Hiver 2027 - Analyste en comptabilité financière / Internship - Winter 2027 - Financial Accounting Analyst
RTX
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 1 hour ago
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Business Analyst
Affinity
Toronto, ON
- Contract
On behalf of our public sector client, Affinity is seeking a Business Analyst. The successful candidate will deliver business analysis services in support of strategic digital initiatives…
Added 1 hour ago
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Analyst, Walmart Services - Seller Enablement
Walmart
Mississauga, ON
- Full-time
The Analyst, Walmart Services – Seller Enablement supports the growth and success of Walmart Fulfillment Services (WFS) by helping acquire, onboard, and enable sellers across the Walmart…
Added 2 hours ago
NV
Systems Analyst (ID#5559)
New Value Solutions
St. John's, NL
- Contract
New Value Solutions, a national IT consulting company, is seeking a Systems Analyst to support the analysis, design, documentation, implementation, and maintenance of computer systems. The…
Added 2 hours ago
RP
Senior Financial Analyst, Financial Planning & Projects
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Senior Financial Analyst to join their Finance team. Reporting to the Finance Manager, this position offers the opportunity to play a critical role in financial…
Added 2 hours ago
RH
Senior Financial Analyst
Robert Half
Toronto, ON
- Full-time
We are recruiting for a Senior Financial Analyst to join a well-established organization in Toronto. This role provides financial leadership across Operational Finance and G&A, partnering…
Added 2 hours ago
KA
Vibration Technician
Koch Ag & Energy Solutions, LLC
Brandon, MB
- Full-time
…identify developing equipment issues, and collaborate with Operations, Maintenance, Reliability, and Engineering to improve asset…
Added 2 hours ago
YC
D365 Finance & Operations Sr. Analyst
Yoush Consulting
Toronto, ON
- Full-time
We are seeking skilled IT professionals with a focus on Microsoft Dynamics 365 Finance and Operations (F&O) to join our dynamic team. The ideal candidate will be responsible for the…
Added 2 hours ago
LB
Senior Analyst, Asset and Liability Management
Laurentian Bank
Montreal, QC
- Full-time
…relationships with specialized groups. Laurentian Bank runs operations across Canada – primarily in Québec and Ontario – as well as in the United States and competes where it sees market…
Added 3 hours ago
CN
Payroll Analyst
Canadian Natural
Calgary, AB
- Full-time
As a Payroll Analyst at Canadian Natural, you will play a vital role in delivering accurate, timely, and compliant payroll services for a diverse workforce. Leveraging your payroll…
Added 3 hours ago
CF
Supply chain process analyst
coco fresh tea & juice
Montréal, QC
- From $34.62 CAD / hour
- Full-time
- On-site
Added 3 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 3 hours ago
BA
Senior Analyst, Finance Reporting
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
The Senior Analyst, Finance (SFA) will join the Finance team within the Brookfield Wealth Solutions group, located in our head office in Downtown Toronto. The SFA role is a highly visible…
Added 3 hours ago
SAP SD Functional Analyst
Hatch
Mississauga, ON
The SAP SD Functional Analyst plays a pivotal role in delivering innovative, business-focused SAP solutions that support our global operations. In this role, you will partner closely with…
Added 3 hours ago
DT
Analyst III Infrastructure Services
DXC Technology
QC · CAN QC Home based (CSC Location)
- Full-time
Work with team members to address infrastructure-related needs and day-to-day operations.

TEEMA

IT Knowledge Management Analyst

Vancouver, BC, Canada

$50 to $55 CAD / hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $50 to $55 CAD / hour
Job type: Contract
Apply by: Nov 6, 2026
Experience: 4+ years of technical writing and knowledge development experience within IT operations or service delivery
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 7, 2026

Original job description

IT Knowledge Management Analyst – Applications

Location: New Westminster, BC – Hybrid, 2–3 days onsite

Contract: 6 months, Full-Time

Hours: 37.5 hours/week

Pay Rate: $50-55/hour INC

The Opportunity

We’re looking for an experienced IT Knowledge Management Analyst to support knowledge management and documentation within a large IT service delivery environment.

This role is ideal for someone who combines technical writing, Knowledge-Centered Service (KCS), IT process documentation and knowledge base governance with strong stakeholder communication skills.

What You’ll Be Doing

Create, review and improve technical documentation and knowledge articles
Manage the full lifecycle of knowledge content, including creation, review, publishing, maintenance and retirement
Apply KCS methodology and knowledge management best practices
Develop and document IT processes, procedures and standards
Organize knowledge bases using effective taxonomy, tagging and content governance
Develop training guides, reference materials and job aids
Work with technical teams and SMEs to gather and validate information
Support integration of knowledge management with incident and problem management
Track KPIs and reporting to identify knowledge gaps and improvement opportunities
Help improve self-service resources and overall IT service delivery
Support continuous improvement of knowledge management tools and processes

What We’re Looking For

4+ years of technical writing and knowledge development experience within IT operations or service delivery
Strong understanding of Knowledge-Centered Service (KCS)
Experience developing and maintaining technical documentation, knowledge articles and procedures
Strong knowledge of documentation lifecycle and content governance
Ability to translate complex technical information into clear, user-friendly content
Experience working directly with technical teams and subject matter experts
Strong research, analytical, organizational and communication skills
Experience with knowledge management or documentation publishing platforms
Post-secondary education in IT or a related discipline
Strong Microsoft Office skills

Nice to Have

ServiceNow or similar ITSM platform experience
Corporate applications experience
Incident and problem management knowledge
KPI/OKR reporting and analytics
Experience in a large, complex IT environment
Formal experience applying KCS methodology

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More about this job

Responsibilities

Create, maintain, and govern technical documentation and knowledge content throughout its lifecycle, applying KCS practices and effective taxonomy. Collaborate with technical teams and subject matter experts to document IT processes, improve self-service and service delivery, and report on knowledge-related KPIs and gaps.

Requirements

Requires 4+ years of technical writing and knowledge development experience in IT operations or service delivery, along with strong KCS knowledge and experience managing technical documentation and content governance. Candidates should be able to translate complex technical information for users, work effectively with technical teams and subject matter experts, and have post-secondary education in IT or a related discipline.

Skills

Technical Writing
Knowledge Management
Knowledge-Centered Service (KCS)
IT Process Documentation
Knowledge Article Development
Content Governance
Knowledge Base Taxonomy
Technical Documentation
Stakeholder Communication
Research and Analysis
Incident Management
Problem Management
KPI Reporting
Continuous Improvement
Microsoft Office
ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

Knowledge Management
Knowledge-Centered Service (KCS)
Technical Writing
IT Operations
IT Service Delivery
Knowledge Articles
Technical Documentation
Documentation Lifecycle
Content Governance
Knowledge Base
Taxonomy
Tagging
IT Processes
Procedures
Standards
Training Guides
Job Aids
Subject Matter Experts
Incident Management
Problem Management
KPIs
OKR Reporting
Self-Service
ServiceNow
ITSM
Corporate Applications
Microsoft Office
Continuous Improvement

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