Closed listing
Senior ServiceNow Administrator
- Montreal, QC, Canada
$70 to $85 CAD / hour · Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $70 to $85 CAD / hour
- Job type
- Contract
- Closing date
- Working hours
- 35 hours/week
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Senior ServiceNow Administrator – ITSM & CSM
Location: Montreal, QC – Hybrid, 2 days onsite per week
Contract: ASAP to December 31, 2026, with potential 12-month extension
Hours: 35 hours/week
Language: French required – French and English resume required
We are looking for a Senior ServiceNow Administrator with strong hands-on experience supporting and administering ServiceNow ITSM and CSM.
Key Requirements
- 7+ years of relevant IT experience
- Minimum 3 years of ServiceNow administration experience, specifically with ITSM and CSM
- Strong ServiceNow configuration, development and customization experience
- Experience with workflows, service portals, service catalogues, client scripts and business rules
- Experience maintaining ServiceNow environments, upgrades, testing and release management
- Ability to understand integrations with systems such as SAP and OpenText
- Strong troubleshooting and user support skills
- Comfortable working with multidisciplinary technical and business teams
- Fluent French required
Responsibilities
- Administer and maintain the ServiceNow platform across multiple environments
- Configure, develop and customize ServiceNow based on business requirements
- Support and enhance ITSM and CSM functionality
- Troubleshoot and resolve ServiceNow issues for users
- Manage upgrades, testing, changes and releases
- Develop dashboards, metrics and reports
- Coach and support internal resources on ServiceNow functionality, particularly CSM
- Participate in client meetings to understand business requirements and process impacts
- Create technical documentation, user guides, procedures and work instructions
- Support internal/external audits and ensure documentation follows best practices
- Collaborate with technical and business teams on ServiceNow solutions and improvements
More about this job
Responsibilities
Administer, maintain, configure, and enhance ServiceNow across multiple environments, with a focus on ITSM and CSM; troubleshoot issues and manage upgrades, testing, changes, releases, dashboards, metrics, and reports. Document processes, support audits, coach internal resources, and collaborate with technical and business teams to deliver ServiceNow improvements.
Requirements
Requires at least seven years of relevant IT experience and at least three years administering ServiceNow ITSM and CSM. Candidates need strong configuration, development, customization, troubleshooting, and user-support skills, familiarity with integrations such as SAP and OpenText, and fluency in French.
Skills
- ServiceNow Administration
- IT Service Management (ITSM)
- ServiceNow Configuration
- ServiceNow Development
- ServiceNow Customization
- Workflow Management
- Service Portals
- Service Catalogues
- Client Scripts
- Business Rules
- Environment Maintenance
- Upgrades
- Testing
- Release Management
- Troubleshooting
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- ServiceNow
- IT Service Management (ITSM)
- Workflows
- Service Portals
- Service Catalogues
- Client Scripts
- Business Rules
- SAP
- OpenText
- Integrations
- Configuration
- Development
- Customization
- Environment Maintenance
- Upgrades
- Testing
- Release Management
- Dashboards
- Metrics
- Reporting
- Troubleshooting
- User Support
- Audit Support
- Technical Documentation
- Business Requirements
- Process Impacts