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Added 2 mins ago
TH
Service Desk Part Time (NEPEAN)
The Home Depot Canada
Ottawa, ON
- Part-time
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not…
Added 2 mins ago
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Administrative Secretary, OBGYN Infrastructure - BC Women's Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…Obstetrics and Division of Maternal Fetal Medicine. A collaborative service focus is important as this position relates to many internal and external…
Added 2 mins ago
TH
Service Desk Associate Part Time - BURLINGTON
The Home Depot Canada
Burlington, ON
- Part-time
Added 2 mins ago
OT
Customer Service Representative
Olympia Tile+Stone Inc.
Toronto, ON · North York, ON
- $37,440 to $41,600 CAD / year
- Full-time
We are seeking an Customer Service Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for showroom and order desk customers,…
Added 1 hour ago
PA
Cashier
Princess Auto Ltd.
AB · Edmonton, AB
- Part-time
…unique shopping experience for our customers. We call it Royal Service. You are an important part of our team’s success as you will often be the first or last person to interact with a…
Added 2 hours ago
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Customer Service Representative
Boomerang
Toronto, ON
- Full-time
Customer service, retail, hospitality, front desk, reception or call centre experience
Added 2 hours ago
IN
Microsoft Dynamics ERP Developer
IKO North America
Mississauga, ON
- Full-time
Monitor and respond to development requests and incidents logged through the Service Desk.
Added 2 hours ago
YS
agents
Yuna Skin Clinic
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Clinic’s standard of care by delivering professional, empathetic service that reflects the clinic’s calm, balanced…
Added 3 hours ago
TH
Lumber Sales Part Time - WINDSOR E
The Home Depot Canada
Windsor, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 3 hours ago
CI
Deskside Support Analyst (Onsite) - 12-month contract
Compugen Inc
Victoria, BC
- Contract
…support to end users ensuring timely resolution of incidents and service requests while maintaining a high level of customer service. This role requires strong troubleshooting skills across…
Added 3 hours ago
AC
Operations Administrator
Aston Carter
Trail, BC
- $25 to $30 CAD / hour
- Contract
Manage front desk sign-in and reception activities for employees, visitors, and contractors.
Added 3 hours ago
AC
Operations Administrator
Aston Carter
Trail, BC
- $25 to $30 CAD / hour
- Contract
Manage front desk sign-in and reception activities for employees, visitors, and contractors.
Added 3 hours ago
GF
Performance Head Coach - Calgary Creekside
GoodLife Fitness
Calgary, AB
- Part-time
The Performance Head Coach is responsible for providing exceptional service to all Members accessing Performance Programming through the development of their Coaches, while ensuring the…
Added 3 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Added 4 hours ago
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Patient Care Coordinator, Heartwood Centre for Women, BC Mental Health & Substance Use Services – Vancouver, BC
Sanya’k̓ula
Vancouver, BC
- Full-time
…Facilitates the evaluation of services to ensure program and service needs are…
Added 4 hours ago
TD
Head of Performance Marketing
Tiller Digital
Calgary, AB
- Full-time
Contribute to agency leadership, service development, proposals, scoping, and the growth of our performance marketing practice.
Added 4 hours ago
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Executive Assistant
Medavie
Dartmouth, NS · NS Admin Office Dartmouth
- Full-time
There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.
Added 5 hours ago
PH
Food Service Worker, Patient Food Services, C&W
Provincial Health Services Authority
Vancouver, BC
- Part-time
The Food Service Worker performs various duties that include food preparation, cooking and assembly, and/or checking order accuracy for patients. The role follows established food recipes…
Added 5 hours ago
GP
Senior Account & Production Manager
Ghost Peak Cinema
Pemberton, BC
- Other
Serve as the primary day-to-day contact for assigned clients, building trusted relationships and ensuring exceptional service
Added 6 hours ago
CB
front desk agent
Canadas Best Value Inn & Suites
Charlottetown, PE
- Part-time
Added 6 hours ago
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Front Store - Clerk Front Store
Sobeys
Lower Sackville, NS
- Full-time
Provide customers with friendly and professional service by processing their service requests, payments, and transactions in an efficient manner. Ensure accurate cash-handling procedures at…
Added 6 hours ago
RP
Pharmacy Client Engagement Representative
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $46,398 to $50,000 CAD / year
- Full-time
Previous experience in a support or help desk work environment is an asset
Added 6 hours ago
WC
General Merchandise Associate
Walmart Canada
Spruce Grove, AB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 6 hours ago
TH
Order Picker: Full Time - TUSCANY
The Home Depot Canada
Calgary, AB
- Full-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 6 hours ago
TM
Used Car Sales Manger
Thor Motors Orillia
Orillia, ON
- Full-time
…our pre-owned department from acquisition to delivery, and to desk deals with our sales team. If you run vAuto, Tekion and AutoAlert, you already know our…

TEEMA

Service Desk - System & Security Tier 2

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 4+ years hands-on IT experience, ideally in an MSP or multi-client environment
Posting language: English
Posted: Oct 28, 2026

Original job description

Tier 2 Technician

Systems & Security | Managed Services

Location: Calgary, AB - hybrid/remote, occasional onsite and client-facing

Type: Full-time, permanent

About the Opportunity

Our client is a well-established Calgary-based managed services provider with a cybersecurity-first focus, supporting regulated businesses across legal, finance, oil and gas, medical and non-profit sectors.

This is a small, owner-operated shop. There are no layers, no ticket-number anonymity, and no waiting weeks for a decision. Everyone touches real work and the person in this seat has visible impact from week one.

They have also moved harder and faster on AI and automation than most providers in this market, and are actively building it into how the business delivers service. If you are already using AI in your day-to-day work rather than reading about it, this is a rare place to do more of that.

The Role

A hands-on Tier 2 seat working under the service delivery lead. The work is escalations off the frontline, bounded project delivery, security control implementation and regular onsite client work. You will not be the sole expert in every domain, and you are not expected to be - but you will own what lands on your desk through to a verified finish.

What You Will Do

Own escalations that come off the frontline through to verified resolution
Administer and troubleshoot Microsoft 365 across multiple client tenants - Exchange Online, Teams, SharePoint, OneDrive, licensing, mailboxes, groups and permissions
Work in Entra ID on sign-in, authentication, MFA and identity lifecycle issues
Diagnose and remediate Windows endpoint, application and peripheral problems; deploy and configure through Intune
Support Windows Server, Active Directory and virtualization
Troubleshoot VPN, Wi-Fi, switching, DNS, DHCP and firewall connectivity
Deliver defined projects - client onboardings, migrations, workstation deployment waves, network and server changes - including testing, verification and handoff
Implement approved security controls, handle phishing and EDR alerts, gather evidence and verify remediation
Perform onsite assessments, installations and follow-up across the Calgary service area
Use approved AI tooling in daily work and help turn recurring fixes into better documentation and safe automation

What We Are Looking For

4+ years hands-on IT experience, ideally in an MSP or multi-client environment
Daily working knowledge of Microsoft 365 administration
Entra ID / Azure AD, Windows endpoints, Intune, Windows Server and Active Directory
Practical networking - VPN, Wi-Fi, DNS, DHCP, firewalls
Experience with an RMM and a PSA in production, with clean ticket, time and work records
Practical security judgment - implementing controls, handling alerts, completing remediation within your authority
Comfortable owning your own queue and prioritizing without being chased
Strong communication - you update people before they have to ask
Able to sit in front of a client and explain a problem in plain language
Valid driver's licence and reliable transportation
Eligible to work in Canada

The AI Piece

This matters more here than almost anywhere else in the Calgary market, and it is worth being specific about what the client is actually after.

They are not looking for an AI engineer or someone who will build their platform. They are looking for a technician who already uses AI as part of how they work - for scripting, documentation, troubleshooting, or turning repeat problems into automation - and who exercises judgment about where it belongs and where it does not.

If you validate what it gives you, understand what data should never go near it, and can point to something you have actually built or improved with it, that will carry real weight. Enthusiasm without evidence will not; neither will resistance.

Nice to Have

Datto, N-able, Autotask, ConnectWise, IT Glue, Sophos, Defender, Ubiquiti, Fortinet, Meraki, 3CX, PowerShell, Microsoft or CompTIA certifications.

Comparable platforms are fine. Our client will train on their specific stack - they care more about judgment, ownership and follow-through than product acronyms.

Who Does Well Here

Someone from a smaller shop who is used to wearing several hats and does not want to be siloed. You drop your own project when a client is down. You close the loop, document as you go, and finish the last ten percent. You ask for help when you need it rather than disappearing into a problem. You are open to new technology rather than dug in.

This role will not suit someone looking for remote-only work, avoiding client contact, or wanting to move away from hands-on delivery.

What Is on Offer

Permanent role with a stable, growing provider
Direct access to ownership and fast decisions
Three weeks vacation
Supported training and certification
Broad exposure across cloud, security, networking, voice and projects
Genuine room to grow as the team builds out

Apply About employer

More about this job

Responsibilities

Own Tier 2 escalations through verified resolution, administer Microsoft 365 and identity services, troubleshoot endpoints, servers, and networks, and deliver defined client projects. Implement approved security controls, respond to alerts, perform onsite client work, and use AI tools to improve documentation and safe automation.

Requirements

Candidates need at least four years of hands-on IT experience, preferably in an MSP or multi-client environment, with working knowledge of Microsoft 365, Entra ID, Windows, Intune, servers, Active Directory, and practical networking. They should have production experience with RMM and PSA tools, sound security judgment, strong ownership and communication skills, a valid driver's licence and reliable transportation, and eligibility to work in Canada.

Skills

Microsoft 365 Administration
Entra ID
Intune
Windows Server
Active Directory
Networking
VPN Troubleshooting
DNS And DHCP
Endpoint Troubleshooting
Security Controls
Incident Remediation
Project Delivery
RMM And PSA Tools
Client Communication
AI-Assisted Automation
PowerShell

Benefits

Three Weeks Vacation
Supported Training And Certification
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
Cybersecurity
Microsoft 365
Exchange Online
Microsoft Teams
SharePoint
OneDrive
Entra ID
Azure AD
Multi-Factor Authentication
Intune
Windows Server
Active Directory
Virtualization
VPN
Wi-Fi
Switching
DNS
DHCP
Firewalls
RMM
PSA
Datto
N-able
Autotask
ConnectWise
IT Glue
Sophos
Microsoft Defender
Ubiquiti

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