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Added 2 hours ago
RP
Director of Operations
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Director of Operations to provide strategic and operational leadership across complex, multi‑service operations within a transportation and service‑based…
Added 4 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Partner with the Senior Director, Human Resources on complex or high-risk matters.
Added 9 hours ago
SS
Compensation Manager
Summit Search Group
Toronto, ON
- $82,000 to $135,000 CAD / year
- Full-time
The role reports to the Senior Director, Total Rewards and Systems and is required to be in the Toronto, Ontario office a minimum of 4 days a week.
Added 11 hours ago
VC
Senior Functional Analyst, Business Systems & Integration
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Reporting to the designated Regional Manager or Director, the Senior Functional Analyst leverages business and technical knowledge to ensure that assigned business systems effectively…
Added 14 hours ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
OpenText is seeking a Director of Product Management to lead the strategy, growth, and evolution of OpenText Communications, our enterprise customer communications management portfolio.
Added 14 hours ago
O
Director, Product Management
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a Director of Product Management to lead the strategy, growth, and evolution of OpenText Communications, our enterprise customer communications management portfolio.
Added 14 hours ago
O
Director, Product Management
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a Director of Product Management to lead the strategy, growth, and evolution of OpenText Communications, our enterprise customer communications management portfolio.
Added 16 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Partner with the Senior Director, Human Resources on complex or high-risk matters.
Added 16 hours ago
CN
Director of Financial Strategy
Canada's National Ballet School
Toronto, ON
- Full-time
Reporting to the Chief Strategy and Operations Officer (CSOO) and working closely with the Executive Director and Artistic Director, the Director of Financial Strategy is a key member of…
Added 16 hours ago
Director of Marketing and Loyalty
Northland Properties
Vancouver, BC
The Director of Marketing & Loyalty leads the strategic direction, execution, and performance of marketing, brand, campaign, and loyalty initiatives across Sandman Hotel Group and Sutton…
Added 18 hours ago
CN
Director of Financial Strategy
Canada's National Ballet School
Toronto, ON
- Full-time
Reporting to the Chief Strategy and Operations Officer (CSOO) and working closely with the Executive Director and Artistic Director, the Director of Financial Strategy is a key member of…
Added 19 hours ago
CN
Director of Financial Strategy
Canada's National Ballet School
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
Reporting to the Chief Strategy and Operations Officer (CSOO) and working closely with the Executive Director and Artistic Director, the Director of Financial Strategy is a key member of…
Added 20 hours ago
UO
Faculty Operations Manager
University of British Columbia
Vancouver, BC · UBCV | HR MacMillan Building (MCML)
- $7,727.33 to $11,112 CAD / month
- Full-time
Reports to the Director, HR & Administration and consults with the Associate Director, Finance. Works closely with the various building occupants, faculty, staff, students and liaises with…
Added 20 hours ago
TU
Faculty Operations Manager
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
Reports to the Director, HR & Administration and consults with the Associate Director, Finance. Works closely with the various building occupants, faculty, staff, students and liaises with…
Added 21 hours ago
A
Business Partner, Talent & Culture (14 months contract)
Amilia
Montreal, QC
- Full-time
…and recreation organizations, Amilia SmartRec™ streamlines operations, optimizes facility management, and simplifies program and membership…
Added 21 hours ago
KW
Director, People and Culture
Kelowna Women's Shelter
Kelowna, BC
- Full-time
The Director, People & Culture is the organization’s senior People & Culture leader, responsible for advancing workforce strategy, organizational effectiveness, labour relations, and a…
Added 22 hours ago
RB
Director, SAP APFA Platform Lead
Royal Bank of Canada
Halifax, NS
- Full-time
Global Functions Technology (GFT) is a division within RBC’s Technology and Operations group, dedicated to supporting a wide range of business partners, including Risk, Finance, Human…
Added 1 day ago
Director, Systems & Data Transformation
Munich Re
Toronto, ON
The Director also leads the delivery of major business-facing capabilities, including Quote, Bind and Issue (QBI), underwriting workflow, digital experiences, enterprise data products,…
Added 1 day ago
A
Business Partner, Talent & Culture (14-month contract)
Amilia
Montreal, QC
- Full-time
…and recreation organizations, Amilia SmartRec™ streamlines operations, optimizes facility management, and simplifies program and membership…
Added 1 day ago
CO
Director of Operations
College of Midwives of Ontario
Toronto, ON
- $137,822 to $163,107 CAD / year
- Contract
…providing oversight and direction within their portfolios, the Director maintains a strong understanding of what is happening across the College and how different areas of work connect.…
Added 1 day ago
HT
Director of Finance
Higher Talent | Executive Search & HR Consulting |
St. John's, NL
- Full-time
The Director of Finance is a strategic, hands-on finance leader with a strong accounting foundation and demonstrated experience managing the financial operations of a complex,…
Added 1 day ago
FZ
Director, finance
Fairhall Zhang & Associates Ltd.
Burnaby, BC
- From $57.69 CAD / hour
- Full-time
- On-site
Added 1 day ago
IG
Gestionnaire, systèmes financiers***Manager, Financial Systems
IPEX Group
CA - IDS - Office
- Full-time
Added 1 day ago
A
Gestionnaire, systèmes financiers***Manager, Financial Systems
Aliaxis
CA - IDS - Office
- Full-time
Added 1 day ago
EC
Event Audio Visual Technician- Part Time- Fairmont Jasper Park Lodge
Encore Canada
Jasper, AB
- Part-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…

Teifi Digital

Resource & Capacity Manager

Vancouver, BC, Canada

$110,000 to $130,000 CAD / year

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Job details

Pay: $110,000 to $130,000 CAD / year
Posting language: English
Posted: Oct 5, 2026

Original job description

Role Overview

As Resource & Capacity Manager, you will make sure the right people are on the right projects at the right time. You will own staffing and capacity across Teifi's delivery pods, turning the sales pipeline into staffing plans, keeping utilization healthy, and flagging capacity or skill gaps before they become delivery risks. You will work closely with delivery leadership, sales, Finance, and HR, and be the go-to person for who is working on what, now and over the coming quarters. This role reports to the Director of Delivery.

Key Responsibilities

Resource Allocation & Staffing

Match incoming projects to the right pod based on capacity, skills, and availability
Manage staffing requests and adjustments across all active pods, ensuring pods are appropriately resourced throughout the engagement lifecycle
Resolve allocation conflicts across competing projects, escalating to delivery leadership where priorities cannot be reconciled at the operational level
Partner with delivery leadership to ensure pods are staffed and ready before projects kick off

Capacity Planning, Forecasting & Pipeline Alignment

Translate the sales pipeline into forward-looking staffing requirements, working from deal timing, scope, and team composition to anticipate resourcing needs
Maintain a rolling forward-looking view of capacity across all delivery disciplines
Identify supply and demand gaps before they become delivery risks, giving leadership time to act
Work with sales and delivery leadership to flag capacity constraints that could affect deal timing or delivery commitments
Partner with Sales and Finance to align capacity forecasts with revenue projections and ensure the business can commit to incoming pipeline

Utilization Management

Track utilization across the delivery team by pod, project and by individual
Monitor bench time and flag underutilization early before it impacts financial performance

Skills Inventory

Maintain a current and accurate view of skills, certifications, and experience across the delivery team
Identify capability gaps within pods that could impact delivery quality on certain project types
Inform hiring and development decisions based on skill gaps across the delivery team
Match people to pods and projects that align with their growth trajectory and strengths

Operational Reporting

Own the accuracy of resource allocations in Harvest and Forecast, ensuring data reflects reality at all times
Provide delivery leadership with regular visibility into utilization, capacity, and allocation status across all active and upcoming engagements
Flag variances between planned and actual allocations proactively before they affect delivery or financial outcomes

Recruitment Support

Identify hiring needs based on pipeline demand and utilization trends
Define role requirements and timing needed to close capacity gaps and feed that information to HR to initiate the recruitment process
Maintain visibility into open roles and expected start dates to factor into capacity planning

Success Metrics

Utilization consistently tracked against billable targets with variances identified and addressed proactively
Bench time kept within target range with underutilization flagged and resolved before it compounds
Capacity forecast accuracy maintained within an acceptable variance week over week, giving leadership confidence in the forward view

Qualifications

Experience in resource management, delivery operations, or project coordination at a digital agency or professional services firm
Experience staffing multidisciplinary delivery teams across roles including PM, Solutions Analyst, Front End Developer, Back End Developer, QA, and Solutions Architect on concurrent projects
Hands-on experience with Harvest and Forecast or similar capacity planning and time tracking tools
Solid understanding of utilization, billable targets, and capacity planning with strong spreadsheet and data skills
Ability to read a sales pipeline and translate deal timing and scope into concrete staffing requirements
Clear communicator who can navigate competing priorities with project leads and delivery leadership using data rather than opinion
Highly organized and detail-oriented with a proactive approach to flagging and resolving resourcing issues before they escalate
Comfortable working in a fast-paced, high-growth agency environment where priorities shift and plans change

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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More about this job

Responsibilities

The Resource & Capacity Manager is responsible for optimizing staffing across delivery pods by aligning the sales pipeline with resource availability. They will monitor utilization, identify capacity gaps, and collaborate with leadership to ensure projects are adequately resourced.

Requirements

Candidates must have professional experience in resource management or delivery operations within a digital agency or professional services firm. Proficiency in capacity planning tools like Harvest and Forecast, along with strong data analysis and communication skills, is required.

Skills

Resource Management
Capacity Planning
Staffing
Project Coordination
Delivery Operations
Data Analysis
Forecasting
Utilization Management
Harvest
Forecast
Pipeline Management
Stakeholder Management
Strategic Planning
Operational Reporting
Recruitment Support

Visa sponsorship

Not detected in the job text

Keywords

Resource Management
Capacity Planning
Staffing
Delivery Operations
Project Coordination
Digital Agency
Professional Services
Harvest
Forecast
Utilization
Billable Targets
Sales Pipeline
Data Analysis
Operational Reporting
Recruitment
Strategic Planning
Multidisciplinary Teams
Capacity Forecasting
Bench Time
Resource Allocation

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