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Added 12 mins ago
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Brand & Communication Manager - Origins - Global
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Full-time
We are looking for a brand builder who is passionate about supporting the growth of Origins. Reporting into the Director of Brand and Communications, this individual will focus on managing…
Added 12 mins ago
A
1835 - Senior Director - Global Delivery Lead - Data Retention
Amyantek
Toronto, ON
- Contract
Position title: 1835 - Senior Director - Global Delivery Lead - Data Retention
Added 12 mins ago
K
Procurement Engineer
Kinectrics
Toronto, ON
- Full-time
…purchase requisitions, progress reporting, expediting, and delivery-date management. Provide direction to and check the work of assigned technical staff, and delegate project tasks as…
Added 12 mins ago
O
Senior Project Manager
OCS
London, ON
- Full-time
A minimum of five years’ relevant construction project delivery experience.
Added 14 mins ago
RA
Senior Director, Global Data Retention Program - Enterprise Data Governance
Recrute Action
ON · Toronto, Waterloo, Ontario
- Contract
Lead project managers, workstream leads, internal teams, and external delivery partners.
Added 29 mins ago
PH
Medical Writer, BC Centre on Substance Use
Providence Healthcare
Vancouver, BC
- Temporary
Working under the Director and/or Associate Director of Education and Clinical Activities and reporting to the Medical Writing Team Program Manager, the Medical Writer is a part of a team…
Added 44 mins ago
O
MEP Technical Services Manager
OCS
London, ON · Bristol-London, ON
- Full-time
Working with the Technical Services Director and project teams to effectively implement technical services management across single or multiple projects, depending on scale and complexity.
Added 44 mins ago
TD
Sales Director - TMT, Public Sector
TELUS Digital
Toronto, ON
- $100,000 to $190,000 USD / year
- Full-time
…possesses the grit and energy to help us grow and scale. The Sales Director is responsible for leading the sales cycle, customer and solution implementation lifecycle. They are accountable…
Added 1 hour ago
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Senior Director
Bevertec
Toronto, ON
- Contract
We are seeking a Senior Director, Global Delivery Lead to establish and lead the Program Management Office for a global Data Retention Management Program.
Added 1 hour ago
CP
Enterprise Solutions Analyst
Canadian Partnership Against Cancer
Toronto, ON · Greater Toronto Area, Canada
- $80,624 to $109,080 CAD / year
- Full-time
Leads IT projects from planning through delivery, ensuring timelines, scope, and quality standards are met.
Added 1 hour ago
Director, Communications, Pacific Link (Calgary or Vancouver)
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Director, Communications, Pacific Link. Reporting to the Vice President,…
Added 1 hour ago
DT
UNPAID VOLUNTEER - Chief Technology Officer (CTO)
Digital Technology Institute for Development (DTID)
Remote, Canada
- Part-time
- Remote
Strong project-management and delivery capability.
Added 1 hour ago
Manager, Procurement Major Projects
FortisBC
Surrey, BC
Reporting to the Director, Procurement & Facilities, this senior leadership role drives the strategic procurement and contracting framework for major capital projects. Leading a…
Added 1 hour ago
B
Site Superintendent – Calgary
Buttcon
Calgary, AB
- Full-time
Reporting to the Director, Field, the Site Superintendent is a crucial role within the construction and project management industry. This professional is responsible for overseeing and…
Added 1 hour ago
GS
Finance Manager (Full-time / Onsite)
Good Shepherd Ministries
Toronto, ON
- Full-time
Reporting to the Assistant Executive Director, the Finance Manager enhances the dignity and quality of life of our clients through his/her assumed responsibility for the stewardship of…
Added 1 hour ago
Director, Indigenous Relations, Pacific Link (Calgary or Vancouver)
Trans Mountain
Vancouver, BC
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Director, Indigenous Relations, Pacific Link. Reporting to the Vice…
Added 2 hours ago
SI
Director - Medical Information
Soterius, Inc.
Canada
- Contract
We are seeking a Director, Medical Information to support the delivery and continued evolution of our Medical Information services. This role will be responsible for providing strategic…
Added 2 hours ago
Project Director, Contamination Assessment & Remediation
GHD Group Pty Ltd
Vancouver, BC
We are seeking an experienced Director of Project - Environmental in Vancouver, BC. This role will lead multidisciplinary environmental projects, applying engineering solutions across waste…
Added 2 hours ago
Senior Policy Advisor
Government of Alberta
Calgary, AB
As part of the Policy and Program Delivery Branch, the Policy and Strategy Unit leads the assessment, development and implementation of policies, strategies and initiatives relating to…
Added 2 hours ago
GT
Senior Specialist, Procurement Technology
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Procurement Governance & Compliance, you will lead the functional strategy, enablement, implementation and continuous improvement of Procurement…
Added 2 hours ago
FI
Program Director - Transformation Initiatives, Client Segmentation
FP Inc.
Toronto, ON
- $90 to $102 CAD / hour
- Contract
…Programs, Canadian Banking to identify, coordinate, and deliver the project management support required across the functional area. Provide direction on planning, sequencing, project…
Added 2 hours ago
A
Senior PMO Director
Appficiency
Mississauga, ON
- Full-time
As Senior PMO Director, you'll take Appficiency's Project Management Office to its next stage of maturity - building the governance, reporting discipline, and operating rigor that let the…
Added 2 hours ago
C
Senior Copywriter
Cossette
Vancouver, BC
- Full-time
…push it further. Whether flying solo or teaming up with an Art Director, they own projects end to end, turning big ideas into bold, cross-channel work. Senior creatives set the bar high -…
Added 2 hours ago
Project Engineer, Facilities MOP (Contract)
Trans Mountain
Calgary, AB
Reports to: Director, Capital Projects Delivery
Added 2 hours ago
Project Manager, Facilities MOP (Contract)
Trans Mountain
Calgary, AB
Reports to: Director, Capital Projects Delivery

Teifi Digital

Resource & Capacity Manager

Vancouver, BC, Canada

$110,000 to $130,000 CAD / year

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Job details

Pay: $110,000 to $130,000 CAD / year
Posting language: English
Posted: Oct 5, 2026

Original job description

Role Overview

As Resource & Capacity Manager, you will make sure the right people are on the right projects at the right time. You will own staffing and capacity across Teifi's delivery pods, turning the sales pipeline into staffing plans, keeping utilization healthy, and flagging capacity or skill gaps before they become delivery risks. You will work closely with delivery leadership, sales, Finance, and HR, and be the go-to person for who is working on what, now and over the coming quarters. This role reports to the Director of Delivery.

Key Responsibilities

Resource Allocation & Staffing

Match incoming projects to the right pod based on capacity, skills, and availability
Manage staffing requests and adjustments across all active pods, ensuring pods are appropriately resourced throughout the engagement lifecycle
Resolve allocation conflicts across competing projects, escalating to delivery leadership where priorities cannot be reconciled at the operational level
Partner with delivery leadership to ensure pods are staffed and ready before projects kick off

Capacity Planning, Forecasting & Pipeline Alignment

Translate the sales pipeline into forward-looking staffing requirements, working from deal timing, scope, and team composition to anticipate resourcing needs
Maintain a rolling forward-looking view of capacity across all delivery disciplines
Identify supply and demand gaps before they become delivery risks, giving leadership time to act
Work with sales and delivery leadership to flag capacity constraints that could affect deal timing or delivery commitments
Partner with Sales and Finance to align capacity forecasts with revenue projections and ensure the business can commit to incoming pipeline

Utilization Management

Track utilization across the delivery team by pod, project and by individual
Monitor bench time and flag underutilization early before it impacts financial performance

Skills Inventory

Maintain a current and accurate view of skills, certifications, and experience across the delivery team
Identify capability gaps within pods that could impact delivery quality on certain project types
Inform hiring and development decisions based on skill gaps across the delivery team
Match people to pods and projects that align with their growth trajectory and strengths

Operational Reporting

Own the accuracy of resource allocations in Harvest and Forecast, ensuring data reflects reality at all times
Provide delivery leadership with regular visibility into utilization, capacity, and allocation status across all active and upcoming engagements
Flag variances between planned and actual allocations proactively before they affect delivery or financial outcomes

Recruitment Support

Identify hiring needs based on pipeline demand and utilization trends
Define role requirements and timing needed to close capacity gaps and feed that information to HR to initiate the recruitment process
Maintain visibility into open roles and expected start dates to factor into capacity planning

Success Metrics

Utilization consistently tracked against billable targets with variances identified and addressed proactively
Bench time kept within target range with underutilization flagged and resolved before it compounds
Capacity forecast accuracy maintained within an acceptable variance week over week, giving leadership confidence in the forward view

Qualifications

Experience in resource management, delivery operations, or project coordination at a digital agency or professional services firm
Experience staffing multidisciplinary delivery teams across roles including PM, Solutions Analyst, Front End Developer, Back End Developer, QA, and Solutions Architect on concurrent projects
Hands-on experience with Harvest and Forecast or similar capacity planning and time tracking tools
Solid understanding of utilization, billable targets, and capacity planning with strong spreadsheet and data skills
Ability to read a sales pipeline and translate deal timing and scope into concrete staffing requirements
Clear communicator who can navigate competing priorities with project leads and delivery leadership using data rather than opinion
Highly organized and detail-oriented with a proactive approach to flagging and resolving resourcing issues before they escalate
Comfortable working in a fast-paced, high-growth agency environment where priorities shift and plans change

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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More about this job

Responsibilities

The Resource & Capacity Manager is responsible for optimizing staffing across delivery pods by aligning the sales pipeline with resource availability. They will monitor utilization, identify capacity gaps, and collaborate with leadership to ensure projects are adequately resourced.

Requirements

Candidates must have professional experience in resource management or delivery operations within a digital agency or professional services firm. Proficiency in capacity planning tools like Harvest and Forecast, along with strong data analysis and communication skills, is required.

Skills

Resource Management
Capacity Planning
Staffing
Project Coordination
Delivery Operations
Data Analysis
Forecasting
Utilization Management
Harvest
Forecast
Pipeline Management
Stakeholder Management
Strategic Planning
Operational Reporting
Recruitment Support

Visa sponsorship

Not detected in the job text

Keywords

Resource Management
Capacity Planning
Staffing
Delivery Operations
Project Coordination
Digital Agency
Professional Services
Harvest
Forecast
Utilization
Billable Targets
Sales Pipeline
Data Analysis
Operational Reporting
Recruitment
Strategic Planning
Multidisciplinary Teams
Capacity Forecasting
Bench Time
Resource Allocation

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