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Added 10 mins ago
Senior Manager, Logistics Network and Transportation (Calgary or Nisku)
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Director, Supply Chain, the Senior Manager, Logistics Network and Transportation is responsible for building and optimizing logistics networks, translating strategic…
Added 10 mins ago
I
Corporate Buyer
Innergex
Longueuil, QC
- Full-time
Reporting to the Director of Procurement - Operations, the Corporate Buyer is responsible for the day-to-day management of administrative activities related to the company’s procurement.…
Added 10 mins ago
SL
Information Technology Audit Manager
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
The Information Technology (IT) Audit Manager is a role within IA that will report to the Director (IT Digital and Data), within Internal Audit. The incumbent will support the execution of…
Added 10 mins ago
M
Director of Food and Beverage
Marriott
Toronto, ON
- Full-time
Added 10 mins ago
CA
Director of Quality Assurance
Cooke Aquaculture Inc.
NB
- Full-time
Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company’s success is driven by our dynamic, highly skilled, and innovative…
Added 10 mins ago
M
Director, Operations
Medavie
St. John's, NL · NL Head Office MHNL St. John's (NL)
- Full-time
Reporting to the Chief Operating Office (COO), the Director, Operations works closely with the other members of the Senior Management team to ensure seamless delivery of service to our…
Added 24 mins ago
CE
Pricing Analyst / Analyste de la tarification
Carrier Enterprise Canada
Brampton, ON
- $85,000 to $105,000 CAD / year
- Full-time
…our Brampton, ON offices, this role reports directly to the Director of Pricing and plays a critical part in shaping our pricing strategy by leveraging market analysis and structured price…
Added 26 mins ago
H
Director Nursing Services
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Director of Care (DOC) serves leads and oversees the resident care, recreation, therapies, social work, family care and medical relation areas of Stensrud Lodge, a…
Added 26 mins ago
C
Director, Capital Markets Accounting
CIBC
Toronto, ON
- Full-time
…with other stakeholder groups in Front Office, Technology, and Operations to support business initiatives and solve complex…
Added 26 mins ago
M-
Développeur Logiciel Principal.e, Plan de Contrôle - Laboratoire d'IA Souveraine
Mila - Institut québécois d'intelligence artificielle
Montreal, QC
- Full-time
…and understand the assembled stack. Reporting to the Senior Director of Engineering, you will lead the architecture and hands-on implementation of the control-plane APIs, services, state…
Added 41 mins ago
M
People Operations Systems Analyst
Medisca
ON
- Full-time
The People Operations Systems Analyst leads the administration, optimization, and continuous improvement of HRIS platforms and People & Culture workflows. Reporting to the Director, HRIS &…
Added 41 mins ago
AS
Customer Financial Services Manager (90001)
ABC Supply Co., Inc.
Calgary, AB
- Full-time
Collection responsibility for all Canadian operations
Added 41 mins ago
JR
Program and Operations Manager
Jumpstart Refugee Talent
Mississauga, ON
- Full-time
The Program and Operations Manager will oversee program delivery and support the organization’s day-to-day operations. Working closely with the Executive Director, the Manager will…
Added 41 mins ago
JR
Director of Strategy and Partnerships
Jumpstart Refugee Talent
Mississauga, ON
- Full-time
…diverse backgrounds, is currently looking to add an experienced Director of Strategy and Partnerships to their…
Added 41 mins ago
Director, Integrated Marketing
Kensington
Toronto, ON
Work collaboratively with marketing operations, creative team, the marketing channel leads to ensure we drive the most effective business impact leveraging these always on programs and…
Added 41 mins ago
T
Sr. HR Business Partner
Thumbtack
Remote, Canada
- Full-time
- Remote
We’re hiring an HRBP with a knack for operations and AI solutions building - someone who can spot high-impact opportunities to apply AI across HRBP workflows and help build those solutions.…
Added 54 mins ago
CO
COORDINATOR TRAINING & DEVELOPMENT # 66666
City of Toronto
Toronto, ON
- Full-time
Prepares reports for managers and the director, making recommendations or changes in operational processes, includes appropriate staffing levels and resource allocation.
Added 54 mins ago
CM
Director, People and Workplace Culture
Canadian Museum of Immigration at Pier 21 / Musée canadien de l'immigration du Quai 21
Halifax, NS
- $87,277 to $118,447 CAD / year
- Full-time
The Director, People and Workplace Culture serves as the strategic leader responsible for building an engaged, inclusive, safe, and high-performing workplace that enables the Canadian…
Added 54 mins ago
KG
Intermediate Risk and Control Analyst
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Strong understanding of banking operations, operational risk frameworks, and regulatory requirements
Added 54 mins ago
TS
Customer Success Specialist
Texada Software
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
…sales, and service companies. We believe in making complex operations simple, driving real outcomes for our customers, and building long-lasting…
Added 54 mins ago
JC
Senior Project Director
JU CS-IT Placements -PG
Ottawa, ON · Nepean, ON
- Full-time
We are seeking an experienced, strategic, and results-driven Senior Project Director to provide executive leadership and overall direction for major projects, programs, and strategic…
Added 54 mins ago
B
Field Excellence Lead, Nephrology
Biogen
Field, BC
- Full-time
As the Associate Director, Field Excellence Lead, Nephrology, you will play a pivotal strategic role in maximizing the effectiveness, consistency, and impact of Biogen's Nephrology field…
Added 54 mins ago
PU
Regional Manager - West Midlands
poltronesofà UK
Field, BC
- Full-time
Good understanding of retail operations, customer service, compliance and Health & Safety requirements.
Added 54 mins ago
AS
System Designer
AgileGrid Solutions
Canada
- Full-time
…executed efficiently. You will be reporting directly to the Director of Customer Operations, collaborating with various teams to deliver high-quality service and support the company's…
Added 54 mins ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…

Teifi Digital

Resource & Capacity Manager

Vancouver, BC, Canada

$110,000 to $130,000 CAD / year

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Job details

Pay: $110,000 to $130,000 CAD / year
Posting language: English
Posted: Oct 5, 2026

Original job description

Role Overview

As Resource & Capacity Manager, you will make sure the right people are on the right projects at the right time. You will own staffing and capacity across Teifi's delivery pods, turning the sales pipeline into staffing plans, keeping utilization healthy, and flagging capacity or skill gaps before they become delivery risks. You will work closely with delivery leadership, sales, Finance, and HR, and be the go-to person for who is working on what, now and over the coming quarters. This role reports to the Director of Delivery.

Key Responsibilities

Resource Allocation & Staffing

Match incoming projects to the right pod based on capacity, skills, and availability
Manage staffing requests and adjustments across all active pods, ensuring pods are appropriately resourced throughout the engagement lifecycle
Resolve allocation conflicts across competing projects, escalating to delivery leadership where priorities cannot be reconciled at the operational level
Partner with delivery leadership to ensure pods are staffed and ready before projects kick off

Capacity Planning, Forecasting & Pipeline Alignment

Translate the sales pipeline into forward-looking staffing requirements, working from deal timing, scope, and team composition to anticipate resourcing needs
Maintain a rolling forward-looking view of capacity across all delivery disciplines
Identify supply and demand gaps before they become delivery risks, giving leadership time to act
Work with sales and delivery leadership to flag capacity constraints that could affect deal timing or delivery commitments
Partner with Sales and Finance to align capacity forecasts with revenue projections and ensure the business can commit to incoming pipeline

Utilization Management

Track utilization across the delivery team by pod, project and by individual
Monitor bench time and flag underutilization early before it impacts financial performance

Skills Inventory

Maintain a current and accurate view of skills, certifications, and experience across the delivery team
Identify capability gaps within pods that could impact delivery quality on certain project types
Inform hiring and development decisions based on skill gaps across the delivery team
Match people to pods and projects that align with their growth trajectory and strengths

Operational Reporting

Own the accuracy of resource allocations in Harvest and Forecast, ensuring data reflects reality at all times
Provide delivery leadership with regular visibility into utilization, capacity, and allocation status across all active and upcoming engagements
Flag variances between planned and actual allocations proactively before they affect delivery or financial outcomes

Recruitment Support

Identify hiring needs based on pipeline demand and utilization trends
Define role requirements and timing needed to close capacity gaps and feed that information to HR to initiate the recruitment process
Maintain visibility into open roles and expected start dates to factor into capacity planning

Success Metrics

Utilization consistently tracked against billable targets with variances identified and addressed proactively
Bench time kept within target range with underutilization flagged and resolved before it compounds
Capacity forecast accuracy maintained within an acceptable variance week over week, giving leadership confidence in the forward view

Qualifications

Experience in resource management, delivery operations, or project coordination at a digital agency or professional services firm
Experience staffing multidisciplinary delivery teams across roles including PM, Solutions Analyst, Front End Developer, Back End Developer, QA, and Solutions Architect on concurrent projects
Hands-on experience with Harvest and Forecast or similar capacity planning and time tracking tools
Solid understanding of utilization, billable targets, and capacity planning with strong spreadsheet and data skills
Ability to read a sales pipeline and translate deal timing and scope into concrete staffing requirements
Clear communicator who can navigate competing priorities with project leads and delivery leadership using data rather than opinion
Highly organized and detail-oriented with a proactive approach to flagging and resolving resourcing issues before they escalate
Comfortable working in a fast-paced, high-growth agency environment where priorities shift and plans change

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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More about this job

Responsibilities

The Resource & Capacity Manager is responsible for optimizing staffing across delivery pods by aligning the sales pipeline with resource availability. They will monitor utilization, identify capacity gaps, and collaborate with leadership to ensure projects are adequately resourced.

Requirements

Candidates must have professional experience in resource management or delivery operations within a digital agency or professional services firm. Proficiency in capacity planning tools like Harvest and Forecast, along with strong data analysis and communication skills, is required.

Skills

Resource Management
Capacity Planning
Staffing
Project Coordination
Delivery Operations
Data Analysis
Forecasting
Utilization Management
Harvest
Forecast
Pipeline Management
Stakeholder Management
Strategic Planning
Operational Reporting
Recruitment Support

Visa sponsorship

Not detected in the job text

Keywords

Resource Management
Capacity Planning
Staffing
Delivery Operations
Project Coordination
Digital Agency
Professional Services
Harvest
Forecast
Utilization
Billable Targets
Sales Pipeline
Data Analysis
Operational Reporting
Recruitment
Strategic Planning
Multidisciplinary Teams
Capacity Forecasting
Bench Time
Resource Allocation

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