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Added 5 mins ago
Senior Connectivity Partnership Manager
Geotab
Oakville, ON · Toronto, ON · Waterloo, ON
Support carrier partnerships for fleet mobility programs, collaborating with Engineering and Product to translate technical requirements into commercial terms, SLAs, multi-carrier…
Added 20 mins ago
DR
Design Lead
DMC Recruitment Group
Vancouver, BC
- Full-time
As Design Lead, you will provide day-to-day leadership and technical oversight to the design team while remaining involved in key projects.
Added 20 mins ago
J
Lead Transmission Line Engineer - Grid
Jobgether
Canada
- $146,996 to $192,932 CAD / year
- Full-time
As a Lead Transmission Line Engineer, you will play a key role in designing and delivering high-voltage transmission line projects ranging from 69 kV to 765 kV. You will lead technical…
Added 20 mins ago
TS
Senior Architect AIBC, Studio Lead
TalentSphere Staffing Solutions
Victoria, BC
- Full-time
Lead an Established Practice. Build Client Relationships. Shape the Future of the Victoria Office.
Added 20 mins ago
L
Product Operations Lead | SASKATOON
lululemon
Saskatoon, SK
- Full-time
When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class…
Added 20 mins ago
TS
OAA Architect - Team Lead
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
…warehouses and cold-storage facilities. Starting as a Team Lead, the successful candidate will later transition into an Associate or Project Director role later. Only Revit based…
Added 20 mins ago
C
Principal Machine Learning Engineer, AISWP (Hybrid)
Cisco
Vancouver, BC
- Full-time
Bridge Research to Production: Lead research-to-code initiatives, applying deep domain expertise in networking and security to solve real-world problems while ensuring prototypes are ready…
Added 20 mins ago
C
Partnerships Specialist
CanPrev
Toronto, ON · North York, ON
- $55,000 to $60,000 CAD / year
- Full-time
Review and approve partner deliverables, ensuring technical accuracy, aesthetic alignment, and adherence to brand standards before publication.
Added 35 mins ago
H
Senior Program Manager
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…disciplines to solve complex challenges with bold thinking and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will…
Added 35 mins ago
H
Senior Management Consultant
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…disciplines to solve complex challenges with bold thinking and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will…
Added 35 mins ago
EC
Territory Service Manager
Eaton Corporation
Brampton, ON
- Full-time
Technical Support and Training: Truck Components serviced include Large Class 6-8 Manual Transmissions, Automated Mechanical Transmissions, Clutches, Service Diagnostic Software,…
Added 50 mins ago
CC
Maintenance Specialist
Chrysos Corporation
Val-d'Or, QC
- Full-time
In the role as Maintenance Specialist, you will be providing hands-on technical support service to ensure the smooth running of Chrysos Photon Assay equipment.
Added 50 mins ago
BC
Registered Nurse - Mental Health Inpatient - Job Share
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 50 mins ago
GC
Site Manager - Geco/Wilroy Mine SitesNew
Glencore Canada
Manitouwadge, ON
- Full-time
…and local stakeholders on operations and monitoring results, lead and review work from site coordinators, contractors and consultants, and own the annual project schedule and operational…
Added 50 mins ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 50 mins ago
MR
Platform Infrastructure Manager/ Multi-Cloud
Motion Recruitment
Toronto, ON
- Full-time
…customers around the world. As an Engineering Manager, you'll lead a talented, internationally distributed team of 10 engineers responsible for the critical systems that keep production…
Added 50 mins ago
FH
Manager Patient Access & Community Transition - Eagle Ridge Hospital
Fraser Health Authority
Port Moody, BC
- $55.25 to $79.42 CAD / hour
- Part-time
…Hospital in Port Moody, B.C! This is an exciting opportunity to lead the PACT team as well as Allied Health professions such as Physiotherapy, Occupational therapy, Speech Language Therapy,…
Added 50 mins ago
EA
Mechanical Production Supervisor
Eclipse Automation
Cambridge, ON
- Full-time
…Production department. Work directly with the Project Procurement Lead, Electrical Shop, and Engineering teams to ensure production timeline and goals are met. Work with the Tool Room…
Added 50 mins ago
BE
Shop Foreman
Boundary Equipment Co. Ltd.
Delta, BC
- Full-time
Lead from the shop floor. Build the next generation. Power the future at Janox.
Added 1 hour ago
A
Industrial Engineering Intern (Winter 2027)
ABB
L'Ancienne-Lorette, QC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 1 hour ago
C
Technicien en contrôle de bâtiment
CBRE
Bromont, QC
- Full-time
…operations teams, vendors, and stakeholders, you'll leverage your technical expertise to troubleshoot complex systems, improve performance, and implement innovative automation…
Added 1 hour ago
GD
Senior Specialist, Technical Project Management
General Dynamics Land Systems–Canada
London, ON
- Full-time
Lead the development, negotiation, and documentation of CSS technical and support requirements for Canadian and International Programs in collaboration with GDLS Program Management,…
Added 1 hour ago
C
Client Partner - Insurance
Cognizant
Toronto, ON
- Full-time
Develop client engagement strategies, quantify costs of pursuit, and lead accountability against measurable revenue and profit growth within set timelines.
Added 1 hour ago
DO
Senior Development Engineer
District of North Vancouver
Vancouver, BC
- Full-time
Lead interdisciplinary reviews of off-site works and servicing designs for complex development applications; review consultant-prepared engineering drawings, stormwater management plans and…
Added 1 hour ago
UO
Continuing, full-time, Grounds Worker II
University of Victoria
Victoria, BC
- Full-time
…judgement in completing the work, but consults the Supervisor or a Lead Hand on questions relating to maintenance standards and best practices. May provide guidance to employees in lower…

Teifi Digital

Solutions Analyst, Support

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Role Overview

As a Solutions Analyst on Teifi Digital's Support team, you're the technical backbone of our managed accounts. You'll maintain deep technical context across a portfolio of established accounts, lead discovery on incoming requests, structure work into sprint-ready tickets, and partner with engineering to ship iterative improvements that keep stores stable and growing. This role blends the analytical rigour of solution design with the relationship continuity of account ownership. You're expected to make technical calls, catch edge cases before they become production issues, and raise the quality bar on everything that moves through the support backlog.

Key Responsibilities

Technical Account Ownership

Maintain a current understanding of each client's business, Shopify environment, architecture, integrations, data flows, and roadmap.
Identify technical debt, platform risks, integration constraints, and opportunities for optimisation across assigned accounts.
Preserve continuity by documenting key architecture, decisions, dependencies, and account-specific context.

Ticket Quality & Sprint Readiness

Turn approved solutions into build-ready tickets with clear context, scope, acceptance criteria, dependencies, and test considerations.
Break small-to-medium projects into appropriately sequenced issues that feed sprint planning.
Keep assigned backlogs refined, prioritised, and ready for estimation.
Partner with Engineering to validate feasibility, estimates, and sequencing.
Flag unclear requirements, scope changes, blockers, and unresolved dependencies before work begins.

Platform Configuration & Design

Configure Shopify settings, flows, apps, metafields, and platform features required to deliver the solution's functional requirements.
Add build-ready annotations to designs so developers have the technical detail behind each screen and component.
Document how data fields and structures in source systems map to the target solution for integrations and migrations.

Client Communication & Demos

Lead or support discovery sessions, technical discussions, solution reviews, and sprint demos with clients.
Explain technical concepts and trade-offs clearly to non-technical stakeholders.
Build trust by providing practical guidance rather than simply capturing client requests.
Communicate risks, blockers, scope changes, and dependencies early.

Qualifications

Several years' experience as a Solutions Analyst, Senior Business Analyst, Technical BA, Product Owner, or similar role on eCommerce or systems integration projects.
Strong working knowledge of the Shopify Plus ecosystem: apps, metafields, Flow, app proxies, and checkout extensibility.
Demonstrated ability to write detailed specifications a developer can build from without back-and-forth.
Fluency with integration concepts: REST and GraphQL APIs, webhooks, authentication, data synchronization, and field-level mapping between systems.
Confident presenting to clients, including demoing work and explaining technical decisions in plain language.
Ability to convert ambiguous business needs into clear, feasible implementation plans.
Comfortable managing technical context and priorities across multiple accounts simultaneously.
Self-starter who can work independently and manage competing priorities across concurrent support engagements.

Benefits & Perks

Ongoing professional development through training programs, certifications, and peer mentorship
Hybrid work model depending on role, with a Granville Island office and free on-site parking
Flexibility in work hours designed to accommodate appointments and personal responsibilities
Comprehensive health and dental coverage in Canada, plus a health spending account
Paid office closure between Christmas and New Year’s
Regular team culture events, stocked office snacks, and a dog friendly workplace
Performance based bonus opportunities for full-time employees

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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More about this job

Responsibilities

The Solutions Analyst will manage technical account health, document architecture, and bridge the gap between client needs and engineering execution. They are responsible for refining backlogs, leading discovery sessions, and ensuring high-quality technical delivery for Shopify-based projects.

Requirements

Candidates must have several years of experience in a technical business analyst or product owner role, specifically within e-commerce or systems integration. Proficiency in the Shopify Plus ecosystem and strong technical fluency in APIs and data mapping are essential requirements.

Skills

Shopify Plus
Solutions design
Technical account management
REST APIs
GraphQL
Webhooks
Data synchronization
Integration mapping
Sprint planning
Requirement gathering
Technical documentation
E-commerce
Stakeholder communication
Project management
Shopify Flow
Checkout extensibility

Benefits

Professional development
Training programs
Certifications
Peer mentorship
Hybrid work model
Free on-site parking
Flexible work hours
Health coverage
Dental coverage
Health spending account
Paid office closure
Team culture events
Office snacks
Dog friendly workplace
Performance based bonus

Visa sponsorship

Not detected in the job text

Keywords

Solutions Analyst
Shopify Plus
E-commerce
Systems integration
REST API
GraphQL
Webhooks
Shopify Flow
Checkout extensibility
Technical debt
Sprint planning
Backlog management
Data mapping
Architecture
Discovery sessions
Technical BA
Product Owner
Managed accounts
Metafields
App proxies
Integration constraints
Optimization
Build-ready tickets
Acceptance criteria
Stakeholder management

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