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Added 29 mins ago
Senior Product Manager, Applied AI
Coursera
Canada
…important workflows, translate business objectives into clear product and technical requirements, and build a sequenced deployment roadmap. You will partner closely with Forward Deployed…
Added 1 hour ago
Standardized Job Template
Float
Remote, Canada
$120,000 to $150,000 CAD / year
Full-time · Remote
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share…
Added 2 hours ago
Principal Defence Systems Engineer
SkyWatch
Ottawa, ON
Full-time
SkyWatch is at the forefront of revolutionizing how earth observation data is accessed and utilized globally. Our innovative platform empowers businesses, researchers, and governments to…
Added 2 hours ago
Product Owner
BRP
Montreal, QC
Join BRP's central Data & Analytics team (DNA) as a Product Owner and bring your analytical skills and business insight to our dynamic team. This role is perfect for someone who seeks to…
Added 2 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
We are seeking a highly experienced Digital Architect – Data to support service innovation, program review, and digital transformation projects across the Government of Alberta (GoA). The…
Added 2 hours ago
Senior Digital Marketing Manager, Paid Search
VelocityEHS
Canada
Full-time
VelocityEHS is seeking a Senior Digital Marketing Manager, Paid Search to lead strategy, performance, and execution for brand and solution-specific SEM across Google Ads and Microsoft/Bing…
Added 3 hours ago
Product Owner, Data & Analytics
Mattamy Homes
Canada
Full-time
The Product Owner, Data & Analytics acts as the primary business partner between Mattamy’s business teams and the Data Analytics function. This role is responsible for shaping,…
Added 4 hours ago
Head of SaaS Operations
Temenos
Canada
Full-time
Commit to being part of an exciting culture and product evolving within the financial industry.
Added 12 hours ago
Product Owner - AI Ready Unstructured Data Governance
Sanofi
Toronto, ON
Full-time
Sanofi is on a bold mission to become an AI-enabled biopharma company. At the heart of this ambition is the need for data that is understood, trusted, and safe. The Unstructured Data…
Added 12 hours ago
Agile Delivery Lead
Sanofi
Toronto, ON
Full-time
Agile Delivery Leads are Scrum Masters and Coaches who play a critical role in leading a product team to optimize and deliver. Collaborating with fellow Agile Delivery Leads and…
Added 12 hours ago
Senior Manager, Market Data and Analytics (Contract)
Scotiabank
Toronto, ON
Market Data Team is at the center of market data for both market and counterparty credit risk. Market Data is a first-class risk function, not a support function. It’s critical for VaR…
Added 13 hours ago
Senior Technical Program Manager
CNN
Ottawa, ON · Kanata, ON
Full-time
Develop trusted relationships across Product, Engineering, Design, Product Operations, Architecture, Data, Security, Editorial, Revenue, and other partner organizations as the work requires.
Added 14 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
We are seeking a highly experienced Digital Architect – Data to support service innovation, program review, and digital transformation projects across the Government of Alberta (GoA). The…
Added 14 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
We are seeking a highly experienced Digital Architect – Data to support service innovation, program review, and digital transformation projects across the Government of Alberta (GoA). The…
Added 14 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
We are seeking a highly experienced Digital Architect – Data to support service innovation, program review, and digital transformation projects across the Government of Alberta (GoA). The…
Added 15 hours ago
Bilingual Product Support Associate
Float
Remote, Canada
$50,000 to $60,000 CAD / year
Full-time · Remote
We’re looking for an experienced Product Support Associate to help build the best customer experience team in Canada! As part of our Product Support team, you will focus on delivering…
Added 17 hours ago
Director, Enterprise Security & IT
Klue
Remote, Canada
$155,000 to $200,000 CAD / year
Full-time · Remote
As our Director, Enterprise Security & IT, you'll sit at the intersection of security, compliance, and IT operations. You'll be accountable for how Klue protects customer data and how every…
Added 18 hours ago
Enterprise Account Executive (AI Native and Emerging Tech)
Elastic
Toronto, ON
$103,200 to $163,300 CAD / year
Full-time
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic…
Added 18 hours ago
Client Services Sr Account Specialist
Yahoo
CA - Canada
Full-time
We are seeking a proactive and analytical Client Services Sr Account Specialist to join our team in Toronto. In this role, you will partner with the Sales & Client Services teams to manage…
Added 19 hours ago
Senior Product Designer
Float
Remote, Canada
Full-time · Remote
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share…
Added 19 hours ago
AI Product Owner
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top-performing asset managers? We’re hiring an AI Product Owner in our AI Solutions engineering team. You are the engagement lead for affiliate and FG…
Added 19 hours ago
Senior Manager, TMX Information Processor
TMX Group
Toronto, ON
Full-time
Technical Specification Ownership: Act as the authoritative owner of all Information Processor documentation and technical standards, leading the evolution of functional specifications to…
Added 19 hours ago
Product Owner (Field Services)
Xplore Inc
Fredericton, NB · Woodstock, NB · Cornwall, ON · Markham, ON · Calgary, AB
Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…
Added 19 hours ago
Manager, Guest Profile Enablement
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
Full-time
The Manager, Guest Profile Enablement provides an end-to-end data stewardship service that safeguards the accuracy, quality, consistency and security of Guest Profile data and manages Guest…
Added 20 hours ago
AI Project Manager / Product Owner – Enterprise AI, Microsoft Copilot, ChatGPT & Generative AI
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
Full-time
We are seeking a seasoned Project Manager / Product Owner to lead cross-functional AI initiatives, with a primary focus on the enterprise deployment and enablement of the firm’s end user AI…

Tek Leaders Inc

AI Observability Developer

Montreal, QC, Canada

Job type: Contract
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Hello,

Please review the JD below and let me know if you're interested in an updated resume.

AI Observability Developer

Hybrid 2 days in Montreal, QC - Canada

6-12+ Months Contract

Skill Cluster : AIMS-Observability Open Source.

Primary Skill : Grafana, Observability, Kubewatch

Experience : 10 years

This JD is best understood as a Technical Customer Success / Observability Consultant role.

Key skill requirement

Primary: Grafana + Observability + Kubewatch

Experience: 7–10 years overall, with 3–5 years of Customer Success specifically.

What the candidate should have

1. Customer Success - mandatory

Customer onboarding and implementation
Customer relationship management
Training and adoption
Retention and satisfaction
Handling customer meetings
Stakeholder management
Customer-success metrics
Strong communication and presentation

2. Observability - important

Basic understanding of Metrics, Logs and Traces
Application monitoring
Troubleshooting application issues
Application instrumentation
Sending telemetry to observability platforms
Understanding of observability tools

3. Technical skills

Grafana
Kubernetes/K8s
Kubewatch
Linux basics
Technical troubleshooting
Jira
Technical documentation

Job Description :

Job Requirements P1 C3 TSTS Consultant shall provide capacity to the Observability Tracing Squad Product Owner.
Detailed tasks include, but are not limited to the following: Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings Maintain existing customer-success metrics and data as directed Responsibilities include, but are not limited to the following Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both Review the customer journey, determine how it s supported, and use a consultative approach to help clients overcome issues and achieve their goals Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement Work with our fleet leadership team to boost customer referrals and develop case studies Basic understanding of Observability. Basic experience of working under Linux.
Helps in technical troubleshooting, help customers in instrumentation of the applications to send teler observability tools.. C.
Maintain technical documentation in our teams internal and user facing docs.
Required skills and qualifications include, but are not limited to the following: Three to five years of experience in customer success Strong skills in verbal and written communications, strategic planning, and project management Analytical and process-oriented mindset Ability to work effectively across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred skills and qualifications include, but are not limited to the following: Bachelor s degree or equivalent in Computer Science or Communications

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More about this job

Responsibilities

Manage customer relationships throughout onboarding, implementation, training, adoption, and retention, serving as a trusted advisor and day-to-day contact. Support observability implementation and troubleshooting, coordinate project workflows and client meetings, analyze performance trends, and maintain customer-success metrics and technical documentation.

Requirements

The posting seeks 7–10 years of overall experience, including 3–5 years in customer success, with strong communication, planning, project management, analytical, and stakeholder-management abilities. Candidates should have basic observability and Linux knowledge, and experience with Grafana, Kubernetes, Kubewatch, technical troubleshooting, and application instrumentation; a bachelor's degree or equivalent in Computer Science or Communications is preferred.

Skills

Grafana
Observability
Kubewatch
Customer Success
Customer Onboarding
Training And Adoption
Retention And Satisfaction
Stakeholder Management
Metrics, Logs, And Traces
Application Monitoring
Application Instrumentation
Kubernetes
Linux
Technical Troubleshooting
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Grafana
Observability
Kubewatch
Customer Success
Customer Onboarding
Customer Retention
Customer Satisfaction
Customer Adoption
Stakeholder Management
Metrics
Logs
Traces
Application Monitoring
Application Instrumentation
Telemetry
Kubernetes
Linux
Technical Troubleshooting
Jira
Technical Documentation
Project Management
Strategic Planning
Customer-Success Metrics
IT Services
IT Consulting

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