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Added 27 mins ago
UX Designer – Senior - RQ11683
S M Software Solutions Inc
Toronto, ON
Internship
Get product owner sign off and input story into backlog for future iteration planning.
Added 27 mins ago
UX Designer – Senior - RQ11683
S M Software Solutions Inc
Toronto, ON
Internship
Get product owner sign off and input story into backlog for future iteration planning.
Added 27 mins ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
…solution delivery vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and…
Added 27 mins ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
…solution delivery vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and…
Added 27 mins ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
…solution delivery vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and…
Added 27 mins ago
UX Designer – Senior - RQ11683
S M Software Solutions Inc
Toronto, ON
Internship
Get product owner sign off and input story into backlog for future iteration planning.
Added 57 mins ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
The Digital Architect(s) will also guide the product owner and team in balancing the allocation of team capacity between user stories and technical tasks.
Added 57 mins ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
The Digital Architect(s) will also guide the product owner and team in balancing the allocation of team capacity between user stories and technical tasks.
Added 57 mins ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
The Digital Architect(s) will also guide the product owner and team in balancing the allocation of team capacity between user stories and technical tasks.
Added 1 hour ago
Bilingual Product Support Associate
Float
Remote, Canada
$50,000 to $60,000 CAD / year
Full-time · Remote
Collaborative Knowledge Sharing: Share and mutually-reinforce accuracy, precision and relevance of technical product knowledge among colleagues. Provide peer feedback when standards are not…
Added 3 hours ago
Director, Enterprise Security & IT
Klue
Remote, Canada
$155,000 to $200,000 CAD / year
Full-time · Remote
You won't inherit a playbook. You'll write it. You'll define the operating model, the culture, and the technical direction for a brand-new function, and shape a small, sharp team of 2 from…
Added 3 hours ago
Quality Engineering Specialist
Young Innovations
Brantford, ON
Other
Real ownership from day one. You are the site owner of validation, calibration and preventive maintenance: you set the technical approach, issue the protocols and reports, and your…
Added 3 hours ago
Water Consultant
Water Treatment Equipment Co
AB · Greater Edmonton Metropolitan Area
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 4 hours ago
Enterprise Account Executive (AI Native and Emerging Tech)
Elastic
Toronto, ON
$103,200 to $163,300 CAD / year
Full-time
Elastic is looking for a high-energy, technical, and strategic Account Executive based in Toronto or Montreal to drive net-new revenue and expansion across Canada’s fast-growing AI-Native,…
Added 5 hours ago
Senior Product Designer
Float
Remote, Canada
Full-time · Remote
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share…
Added 5 hours ago
Learning Ecosystem Support Specialist
Canadian Red Cross
Canada
Full-time
Interact with Product Owner, D2L Technical Advisor Manager (TAM) and internal Technology Group team to validate product software issues and assist in their resolution.
Added 5 hours ago
Manager, IT - ERP Master Data Products
Kraft Heinz
Toronto, ON
Full-time
The Finance Product Owner leads application development and support for Finance Master Data Governance solutions, with primary accountability for MDG-F objects including GL Accounts, Cost…
Added 5 hours ago
AI Product Owner
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top-performing asset managers? We’re hiring an AI Product Owner in our AI Solutions engineering team. You are the engagement lead for affiliate and FG…
Added 5 hours ago
Senior Manager, TMX Information Processor
TMX Group
Toronto, ON
Full-time
…for the Canadian equity market. In this role, you will lead product planning and execution across the complete product lifecycle - conceptualizing business requirements, prioritizing…
Added 5 hours ago
Product Owner (Field Services)
Xplore Inc
Fredericton, NB · Woodstock, NB · Cornwall, ON · Markham, ON · Calgary, AB
Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…
Added 5 hours ago
Operations Product Manager, ICP-OES (Woodbridge, ON)
PerkinElmer
Woodbridge, ON
Full-time
· Maintain and update competitive comparison resources, product FAQs, and technical specification sheets as product and competitive information evolves
Added 6 hours ago
AI Project Manager / Product Owner – Enterprise AI, Microsoft Copilot, ChatGPT & Generative AI
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
Full-time
We are seeking a seasoned Project Manager / Product Owner to lead cross-functional AI initiatives, with a primary focus on the enterprise deployment and enablement of the firm’s end user AI…
Added 6 hours ago
Staff Security Engineer - Bot & Traffic Defence
Faire
Toronto, ON · Kitchener, ON
As a Staff Security Engineer, Bot & Traffic Defence, you will be the first dedicated owner of this domain. You will set the technical direction, build the controls and signals that back it,…
Added 6 hours ago
AI Observability Developer
Tek Leaders Inc
Montreal, QC
Contract
Job Requirements P1 C3 TSTS Consultant shall provide capacity to the Observability Tracing Squad Product Owner.
Added 6 hours ago
Account Manager
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Manufacturing or B2B technical product environment; familiarity with the rhythm of physical-product sales (lead times, master data, configured products, order-to-delivery sequencing).

Tek Leaders Inc

AI Observability Developer

Montreal, QC, Canada

Job type: Contract
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Hello,

Please review the JD below and let me know if you're interested in an updated resume.

AI Observability Developer

Hybrid 2 days in Montreal, QC - Canada

6-12+ Months Contract

Skill Cluster : AIMS-Observability Open Source.

Primary Skill : Grafana, Observability, Kubewatch

Experience : 10 years

This JD is best understood as a Technical Customer Success / Observability Consultant role.

Key skill requirement

Primary: Grafana + Observability + Kubewatch

Experience: 7–10 years overall, with 3–5 years of Customer Success specifically.

What the candidate should have

1. Customer Success - mandatory

Customer onboarding and implementation
Customer relationship management
Training and adoption
Retention and satisfaction
Handling customer meetings
Stakeholder management
Customer-success metrics
Strong communication and presentation

2. Observability - important

Basic understanding of Metrics, Logs and Traces
Application monitoring
Troubleshooting application issues
Application instrumentation
Sending telemetry to observability platforms
Understanding of observability tools

3. Technical skills

Grafana
Kubernetes/K8s
Kubewatch
Linux basics
Technical troubleshooting
Jira
Technical documentation

Job Description :

Job Requirements P1 C3 TSTS Consultant shall provide capacity to the Observability Tracing Squad Product Owner.
Detailed tasks include, but are not limited to the following: Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings Maintain existing customer-success metrics and data as directed Responsibilities include, but are not limited to the following Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both Review the customer journey, determine how it s supported, and use a consultative approach to help clients overcome issues and achieve their goals Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement Work with our fleet leadership team to boost customer referrals and develop case studies Basic understanding of Observability. Basic experience of working under Linux.
Helps in technical troubleshooting, help customers in instrumentation of the applications to send teler observability tools.. C.
Maintain technical documentation in our teams internal and user facing docs.
Required skills and qualifications include, but are not limited to the following: Three to five years of experience in customer success Strong skills in verbal and written communications, strategic planning, and project management Analytical and process-oriented mindset Ability to work effectively across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred skills and qualifications include, but are not limited to the following: Bachelor s degree or equivalent in Computer Science or Communications

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More about this job

Responsibilities

Manage customer relationships throughout onboarding, implementation, training, adoption, and retention, serving as a trusted advisor and day-to-day contact. Support observability implementation and troubleshooting, coordinate project workflows and client meetings, analyze performance trends, and maintain customer-success metrics and technical documentation.

Requirements

The posting seeks 7–10 years of overall experience, including 3–5 years in customer success, with strong communication, planning, project management, analytical, and stakeholder-management abilities. Candidates should have basic observability and Linux knowledge, and experience with Grafana, Kubernetes, Kubewatch, technical troubleshooting, and application instrumentation; a bachelor's degree or equivalent in Computer Science or Communications is preferred.

Skills

Grafana
Observability
Kubewatch
Customer Success
Customer Onboarding
Training And Adoption
Retention And Satisfaction
Stakeholder Management
Metrics, Logs, And Traces
Application Monitoring
Application Instrumentation
Kubernetes
Linux
Technical Troubleshooting
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Grafana
Observability
Kubewatch
Customer Success
Customer Onboarding
Customer Retention
Customer Satisfaction
Customer Adoption
Stakeholder Management
Metrics
Logs
Traces
Application Monitoring
Application Instrumentation
Telemetry
Kubernetes
Linux
Technical Troubleshooting
Jira
Technical Documentation
Project Management
Strategic Planning
Customer-Success Metrics
IT Services
IT Consulting

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