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Added 7 mins ago
Manager, Talent Partnerships
Later
Vancouver, BC
You’ll partner closely with Strategy, Client Services, and Sales to ensure talent is not an afterthought, but a core lever in every program we build. At the same time, you’ll cultivate deep…
Added 7 mins ago
RB
Client Experience Associate
Royal Bank of Canada
Collingwood, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 37 mins ago
S
Services Lead, Stores - Full Time
sephora.com
Calgary, AB
- $20 to $23.55 CAD / hour
- Full-time
As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or…
Added 52 mins ago
SM
GOAPRDJP000001031 - Processing Center Advisor
S M Software Solutions Inc
AB · Edmonton, AB
- Full-time
We are seeking a Processing Center Advisor to support the Government of Alberta’s government-funded child care programs. This primarily remote role will focus on reviewing funding claims,…
Added 52 mins ago
SM
GOAPRDJP000001031 - Processing Center Advisor
S M Software Solutions Inc
AB · Edmonton, AB
- Full-time
We are seeking a Processing Center Advisor to support the Government of Alberta’s government-funded child care programs. This primarily remote role will focus on reviewing funding claims,…
Added 1 hour ago
EJ
CA Financial Advisor
Edward Jones
Castlegar, BC
- $38,500 to $100,000 CAD / year
- Full-time
…estate strategies, funding education and more. As a financial advisor with Edward Jones, you’ll develop and grow your own practice, supported by a client support team, a home-office team…
Added 1 hour ago
EJ
CA Financial Advisor
Edward Jones
Nelson, BC
- $38,500 to $100,000 CAD / year
- Full-time
…estate strategies, funding education and more. As a financial advisor with Edward Jones, you’ll develop and grow your own practice, supported by a client support team, a home-office team…
Added 1 hour ago
EJ
CA Financial Advisor
Edward Jones
Salmon Arm, BC
- $38,500 to $100,000 CAD / year
- Full-time
…estate strategies, funding education and more. As a financial advisor with Edward Jones, you’ll develop and grow your own practice, supported by a client support team, a home-office team…
Added 1 hour ago
A
Everyday Banking Advisor - Spirit River
ATB
Spirit River, AB · Rycroft, AB
- Full-time
Be a Trusted Advisor: Provide personalized advice on personal banking products, services, and solutions. You'll match clients with the right products and escalate complex needs to senior…
Added 1 hour ago
M
New Business Coordinator, Life Insurance
MNP
Toronto, ON · North York, ON
- Full-time
Respond to advisor and client inquiries regarding underwriting status and policy administration
Added 2 hours ago
A
Regional Service Agent
Allstate
Thunder Bay, ON
- Full-time
…providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with…
Added 2 hours ago
R
Client Experience Associate
RBC
Collingwood, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 2 hours ago
R
Client Experience Associate
RBC
Collingwood, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 2 hours ago
Senior Lending Advisor - Cochrane, AB
Scotiabank
Cochrane, AB
As a Senior Lending Advisor, you’ll help clients achieve their homeownership goals by delivering expert mortgage advice, strengthening relationships, and driving lending growth.
Added 3 hours ago
C
Product Manager
Co-operators
Guelph, ON · Toronto, ON
- Full-time
…Digital product portfolio. You will be responsible for the client, advisor and operations experience when it comes to building out the capabilities and features. You will play an integral…
Added 3 hours ago
VC
Licensing Officer - Community Care Facility Licensing
Vancouver Coastal Health
Vancouver, BC
- $40.19 to $50.2 CAD / hour
- Full-time
Within the context of a patient/client and family-centred framework and continuum-based care model and in accordance with established standards of professional practice and the vision,…
Added 3 hours ago
T
Mandarin/Cantonese/English Banking Advisor
TEKsystems
Mississauga, ON
- $24 to $25 CAD / hour
- Contract
…experince, this role offers the chance to develop valuable financial services experience while helping customers with their everyday banking…
Added 3 hours ago
T
Mandarin/Cantonese/English Banking Advisor
TEKsystems
Vancouver, BC
- $24 to $25 CAD / hour
- Contract
…experince, this role offers the chance to develop valuable financial services experience while helping customers with their everyday banking…
Added 3 hours ago
D
Product Owner, Product management
Desjardins
Montréal-Ouest, QC
- Full-time
As Product Owner, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of products and services…
Added 3 hours ago
PU
Staff Software Engineer – Data Systems
Purpose Unlimited
Remote, Canada
- Full-time
- Remote
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…
Added 3 hours ago
FH
Pharmacy Technician
Fraser Health
Vancouver, BC
- Full-time
Get to know Lower Mainland Pharmacy Services:
Added 3 hours ago
K
Senior Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
…looking for Senior Consultants who want to help leading financial services organizations solve complex business problems, transform how they operate, and build the capabilities required for…
Added 3 hours ago
PL
IT Advisor
Powertech Labs
Surrey, BC
- $109,000 to $138,000 CAD / year
- Full-time
We are seeking a skilled IT Advisor to support the IT Services, Development and Cybersecurity functions at Powertech Labs Inc. and Powertech USA. Reporting to the Snr IT Manager, this role…
Added 3 hours ago
T
Counsel, M&A
TD
Toronto, ON
- Full-time
The M&A Counsel will serve as a trusted advisor to TD's Corporate Development team, business executives and other legal colleagues on a broad range of strategic transactions and corporate…
Added 3 hours ago
S
Services Lead, Stores - Full Time
Sephora
Calgary, AB
- $20 to $23.55 CAD / hour
- Full-time
As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or…

Tek Leaders Inc

Technical Customer Success /AI Observability Consultant

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Hello,

Please review the JD below and let me know if you're interested in an updated resume.

Technical Customer Success /AI Observability Consultant

Hybrid 2 days in Montreal, QC - Canada

6-12+ Months Contract

Primary: Grafana + Observability + Kubewatch

Experience: 7–10 years overall, with 3–5 years of Customer Success specifically.

Experience : 10 years

Job Description :

Job Requirements P1 C3 TSTS Consultant shall provide capacity to the Observability Tracing Squad Product Owner.
Detailed tasks include, but are not limited to the following: Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings Maintain existing customer-success metrics and data as directed Responsibilities include, but are not limited to the following Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both Review the customer journey, determine how it s supported, and use a consultative approach to help clients overcome issues and achieve their goals Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement Work with our fleet leadership team to boost customer referrals and develop case studies Basic understanding of Observability. Basic experience of working under Linux.
Helps in technical troubleshooting, help customers in instrumentation of the applications to send teler observability tools.. C.
Maintain technical documentation in our teams internal and user facing docs.
Required skills and qualifications include, but are not limited to the following: Three to five years of experience in customer success Strong skills in verbal and written communications, strategic planning, and project management Analytical and process-oriented mindset Ability to work effectively across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred skills and qualifications include, but are not limited to the following: Bachelor s degree or equivalent in Computer Science or Communications

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More about this job

Responsibilities

Manage the customer relationship across onboarding, implementation, training, adoption, retention, and satisfaction, serving as a trusted advisor and day-to-day contact. Support observability implementations and troubleshooting, coordinate project workflows, analyze customer and campaign performance, and maintain technical documentation and customer-success practices.

Requirements

The role calls for 7–10 years of overall experience, including 3–5 years in customer success, with experience in Grafana, observability, and Kubewatch. Candidates should have strong communication, strategic planning, project management, analytical, and cross-functional collaboration skills, along with basic Linux and observability knowledge; a bachelor's degree in Computer Science or Communications is preferred.

Skills

Grafana
Observability
Kubewatch
Customer Success
Customer Onboarding
Implementation
Customer Training
Customer Retention
Technical Troubleshooting
Application Instrumentation
Linux
Technical Documentation
Strategic Planning
Project Management
Data Analysis
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Grafana
Observability
Kubewatch
Customer Success
Customer Onboarding
Implementation
Customer Training
Customer Adoption
Customer Retention
Customer Satisfaction
Observability Tracing
Linux
Technical Troubleshooting
Application Instrumentation
Technical Documentation
Customer Support
Strategic Planning
Project Management
Data Analysis
Campaign Performance
Customer Journey
Stakeholder Communication
Cross-Functional Collaboration
Third-Party Service Providers
Case Studies
Customer Referrals

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