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Added 11 mins ago
Services Delivery Manager, ISG - Canada
Lenovo
Markham, ON
Full-time
…team. In this high-impact role, you will serve as the trusted advisor and primary service advocate for a portfolio of Lenovo's largest and most strategic enterprise…
Added 1 hour ago
Director, Strategic Communications & Media Relations
Dalhousie University
Halifax, NS
Full-time
…reputation of Dalhousie University. Reporting to the Senior Advisor, President’s Office and Communications, the Director, Strategic Communications & Media Relations provides leadership for…
Added 1 hour ago
AltaGas - Advisor, EHS
AltaGas Ltd.
Slave Lake, AB · PEC Slave Lake
Full-time
We are seeking a safety-focused professional to join our team as an Advisor, Environment, Health & Safety (EHS) at our Slave Lake facility.
Added 1 hour ago
Beauty Advisor (Contract) - Creed
Holt Renfrew
Toronto, ON
Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 2 hours ago
Financial Reporting Analyst
Manpower Alberta
Toronto, ON
$45 to $46 CAD / hour
Contract
Position Title: Financial Advisor & Reporting Analyst
Added 2 hours ago
Senior Credit Officer, Commercial Real Estate
BMO
Toronto, ON · Vancouver, BC · Halifax, NS · Calgary, AB · FCP
Full-time
As the Senior Credit Officer, Commercial Real Estate, you will serve as a trusted risk advisor responsible for the independent adjudication of complex commercial real estate credit…
Added 2 hours ago
AltaGas - Advisor, EHS
AltaGas Ltd.
Slave Lake, AB
Full-time
We are seeking a safety-focused professional to join our team as an Advisor, Environment, Health & Safety (EHS) at our Slave Lake facility.
Added 2 hours ago
Windows/Doors and Hone Services Advisor
Canadian Choice
Toronto, ON · Greater Toronto Area, Canada
Full-time
Added 3 hours ago
Financial Business Analyst - ITS - FT Admin Contract
Humber College
Toronto, ON
Contract
Maintain strict confidentiality of budget data relative to more sensitive data, e.g., salary/contract costs.
Added 3 hours ago
Manager, Supply Portfolio Optimization & Analytics
Superior Plus Corp
Calgary, AB
Full-time
As a trusted advisor to the Supply & Optimization senior leaders, you will transform complex data into actionable insights, influence decision-making across supply, logistics, and…
Added 3 hours ago
Senior Credit Officer, Commercial Real Estate - Bilingual (English + French)
BMO
Montreal, QC · HO
Full-time
As the Bilingual Senior Credit Officer, Commercial Real Estate, you will serve as a trusted risk advisor responsible for the independent adjudication of complex commercial real estate…
Added 4 hours ago
SCM Operations Category Management Advisor
Manpower
Calgary, AB
Contract
…stakeholders, executing agreed-upon strategies, and managing post-award contract performance. The incumbent will also be responsible for day-to-day contract administration and maintenance…
Added 4 hours ago
Future Opportunities-Secondary Teacher (LTO & Possible Contract) Technological Education 2026/2027
York Region District School Board
Aurora, ON
Contract
This posting is for future opportunities (LTO or contract) that could arise throughout the 2026/2027 school year.
Added 4 hours ago
Business Continuity Management Advisor
Procom
Toronto, ON · Greater Toronto Area, Canada
Contract
On behalf of our Banking client, Procom is searching for a Business Continuity Management Advisor for a 12-month role. This position is a hybrid position with 4 days onsite at our client’s…
Added 4 hours ago
Secondary Contract 0.33 FTE Biology (SBI3U & SBI4U) - Semester 1
York Region District School Board
Woodbridge, ON
Contract
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 4 hours ago
Health and Safety Advisor
Raise
Montreal, QC
Full-time
Raise is currently hiring a Health and Safety Advisor on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
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Secondary Contract 0.33 FTE Technological Design (TDJ2O1 & TDJ3M1) - Semester 1
York Region District School Board
Aurora, ON
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Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
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Elementary Long Occasional (LTO) 100 % Grade 1 French Immersion and French Core
York Region District School Board
Markham, ON
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Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
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York Region District School Board
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Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
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Business Continuity Management Advisor
Raise
Toronto, ON
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Contract Length: 12 Months with possibility for extension
Added 4 hours ago
Secondary Long Term Occasional (LTO) 100% Grade 9 Science (SNC1W1)
York Region District School Board
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Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
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Elementary Long Term Occasional (LTO) 50% Primary Prep Coverage
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Added 4 hours ago
Senior Budgets and Financial Analyst
St. Lawrence College
Kingston, ON
Full-time
…Senior Budget & Financial Analyst acts as a key resource and advisor to Budget Managers and College staff, in the preparation of budgets and forecasts. The Senior Budget & Financial Analyst…
Added 4 hours ago
Manager, Supply Portfolio Optimization & Analytics - Superior Plus
Superior Plus Propane Talent Acquisition
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As a trusted advisor to the Supply & Optimization senior leaders, you will transform complex data into actionable insights, influence decision-making across supply, logistics, and…
Added 4 hours ago
Account Manager
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Ottawa, ON
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…and service agreements, and will lead negotiations through to contract…

Tek Leaders Inc

Technical Customer Success /AI Observability Consultant

Montreal, QC, Canada

Job type: Contract
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Hello,

Please review the JD below and let me know if you're interested in an updated resume.

Technical Customer Success /AI Observability Consultant

Hybrid 2 days in Montreal, QC - Canada

6-12+ Months Contract

Primary: Grafana + Observability + Kubewatch

Experience: 7–10 years overall, with 3–5 years of Customer Success specifically.

Experience : 10 years

Job Description :

Job Requirements P1 C3 TSTS Consultant shall provide capacity to the Observability Tracing Squad Product Owner.
Detailed tasks include, but are not limited to the following: Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings Maintain existing customer-success metrics and data as directed Responsibilities include, but are not limited to the following Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both Review the customer journey, determine how it s supported, and use a consultative approach to help clients overcome issues and achieve their goals Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement Work with our fleet leadership team to boost customer referrals and develop case studies Basic understanding of Observability. Basic experience of working under Linux.
Helps in technical troubleshooting, help customers in instrumentation of the applications to send teler observability tools.. C.
Maintain technical documentation in our teams internal and user facing docs.
Required skills and qualifications include, but are not limited to the following: Three to five years of experience in customer success Strong skills in verbal and written communications, strategic planning, and project management Analytical and process-oriented mindset Ability to work effectively across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred skills and qualifications include, but are not limited to the following: Bachelor s degree or equivalent in Computer Science or Communications

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More about this job

Responsibilities

Manage the customer relationship across onboarding, implementation, training, adoption, retention, and satisfaction, serving as a trusted advisor and day-to-day contact. Support observability implementations and troubleshooting, coordinate project workflows, analyze customer and campaign performance, and maintain technical documentation and customer-success practices.

Requirements

The role calls for 7–10 years of overall experience, including 3–5 years in customer success, with experience in Grafana, observability, and Kubewatch. Candidates should have strong communication, strategic planning, project management, analytical, and cross-functional collaboration skills, along with basic Linux and observability knowledge; a bachelor's degree in Computer Science or Communications is preferred.

Skills

Grafana
Observability
Kubewatch
Customer Success
Customer Onboarding
Implementation
Customer Training
Customer Retention
Technical Troubleshooting
Application Instrumentation
Linux
Technical Documentation
Strategic Planning
Project Management
Data Analysis
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Grafana
Observability
Kubewatch
Customer Success
Customer Onboarding
Implementation
Customer Training
Customer Adoption
Customer Retention
Customer Satisfaction
Observability Tracing
Linux
Technical Troubleshooting
Application Instrumentation
Technical Documentation
Customer Support
Strategic Planning
Project Management
Data Analysis
Campaign Performance
Customer Journey
Stakeholder Communication
Cross-Functional Collaboration
Third-Party Service Providers
Case Studies
Customer Referrals

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