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Added 51 mins ago
D
Senior Architectural Contract Administrator
DIALOG
Calgary, AB · AB
- Full-time
Direct and oversee all contract documentation and communications (RFI, SI, PCN, CO, CD, Submittals) including review and coordination of multidisciplinary consultant input prior to issuance
Added 1 hour ago
ER
Sr. Sales Coordinator
Empire Roofing
Georgetown, ON
- Full-time
We are looking for an experienced and detail-oriented Senior Sales Coordinator to support our Sales Manager and commercial sales team. This role is responsible for coordinating sales…
Added 1 hour ago
P
Corporate Tax, Senior Manager
PwC
Calgary, AB
- Full-time
…local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing working capital, and profit sharing for partners. You’ll also help…
Added 2 hours ago
MO
Program Manager, Wastewater Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
…separation, and collection system performance. Using operational data, technology, performance measurement, and industry best practices to identify opportunities to reduce extraneous flows…
Added 3 hours ago
C
Sr. Consultant, Vendor Management
CIBC
Toronto, ON
- Full-time
…management, and disciplined oversight of network-driven change. As a Senior Consultant, Vendor Governance and Contract Management, you’ll help lead the oversight of Network Bulletins and…
Added 3 hours ago
M
Presale Marketing Consultant
Manulife
Waterloo, ON · Montreal, QC
- Full-time
The role of Presale Marketing Consultant is responsible for producing responses to RFPs in French and English that will drive business growth and retain existing business. This role…
Added 4 hours ago
Sr. Consultant - Cloud Infrastructure Architect | Conseiller senior – Architecte d'infrastructure infonuagique, Public Sector | secteur public
Amazon
Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
AWS Professional Services (ProServe) team is hiring a skilled Consultant to join our Public Sector team at Amazon Web Services (AWS). In this role, you'll work closely with customers to…
Added 4 hours ago
H
Sr. Channel Sales Representative
Honeywell
Burnaby, BC
- Full-time
Reporting to the Fire and SAS Director of Sales, the Senior Regional Sales Manager will manage all aspects of engagements with existing and new customers for Honeywell Enterprise Fire…
Added 5 hours ago
K
Senior Consultant, ServiceNow
KPMG
ON · Kitchener, Ontario
- Full-time
As a senior consultant in our ServiceNow practice, you will learn from the best in the industry and develop your personal skills by:
Added 6 hours ago
CO
Job ID #32317: Senior Project Manager, Specialized Transit
City Of Hamilton
Hamilton, ON
- Full-time
Reporting to the Manager of Accessible Transportation Services, the Senior Project Manager, Specialized Transit, will be responsible for directing and managing all aspects of the…
Added 6 hours ago
SG
Sr. Forward Deployed Engineer
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
Seeking a Senior Forward Deployed Engineer (FDE) with deep Java and Python technology expertise to work directly with our clients in the Spread Products space.
Added 6 hours ago
JA
SAP Senior Functional Specialist FICO/PS
JR Automation
Toronto, ON
- Full-time
This Information Systems position is responsible for planning, project management, coordination and functional support of all HR Canada domains primarily, in the area of SAP Financial and…
Added 6 hours ago
AG
SAP Senior Business Systems Analyst (SAP Finance)
Addmore Group
Oshawa, ON
- Full-time
Support deployments through cutover planning, data validation, hypercare, and ongoing production support with root-cause analysis.
Added 6 hours ago
C
Senior Consultant, Control Optimization & Analytics
CIBC
Toronto, ON
- Full-time
Reporting to Director, Advanced Analytics, Strategy and Transformation, you will be a senior contributor for developing and delivering on the Advanced Analytics team’s technical solution…
Added 6 hours ago
C
Sr. Consultant, Data Platform DevOps
CIBC
Toronto, ON
- Full-time
Our team is focused on building and evolving a modern, scalable data platform that supports critical business and technology priorities across CIBC. As a Senior Consultant, Data Platform…
Added 6 hours ago
C
Senior Consultant, Employee Technology Services
CIBC
Toronto, ON
- Full-time
…improving workplace experiences through thoughtful technology support strategies. As a Senior Consultant, Employee Technology Services, you'll provide leadership and subject matter…
Added 6 hours ago
C
Consultant, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
…ensure client needs are met with the highest quality. As a Senior Test Coordinator, you’ll be a team lead on CIBC’s Technology team, assigning and overseeing the execution of test cases and…
Added 8 hours ago
Environmental Project Advisor
City of Edmonton
AB
Reporting to a Senior Environmental Engineer, you will support the development and implementation of decision-making processes, data, and tools for climate action. You will manage complex…
Added 9 hours ago
Manager, Policy & Research-HS321
City of London
London, ON
Reporting to the Senior Manager, Community and Strategic Initiatives, the Manager, Policy, and Research provides leadership to manage the development of policy, research, program…
Added 9 hours ago
CO
Job ID #32317: Senior Project Manager, Specialized Transit
City of Hamilton
ON · Hamilton, Ontario
- Full-time
Reporting to the Manager of Accessible Transportation Services, the Senior Project Manager, Specialized Transit, will be responsible for directing and managing all aspects of the…
Added 11 hours ago
GO
Banking Services Manager
Government of Yukon
Whitehorse, YT
- Full-time
…provision of financial systems, and process development and support; banking, investment and debt services; taxation administration; and accounts payable and accounts receivable for the…
Added 18 hours ago
D
Consultant/Senior Consultant, Digital Real Estate Advisory & Implementation
Deloitte
Toronto, ON
- Full-time
Working as part of our Corporate Real Estate Transformation team, our Consultant clients improve how they manage real estate, facilities, workplaces, assets, and operations. You will…
Added 20 hours ago
LI
Software Developer
Lotus IT Solutions
Toronto, ON
- Contract
The Ministry of Treasury Board Secretariat (Central Agencies Cluster) is seeking a Senior Software Developer to join their team onsite at 222 Jarvis Street, Toronto. In this role, the…
Added 20 hours ago
W
Technical Consultant I, Water Engineer
Worley
Vancouver, BC
- Full-time
The Technical Consultant I, Water Engineer, supports the delivery of high-quality water and wastewater treatment consulting services for industrial clients. Working as part of…
Added 22 hours ago
D
Senior Mechanical Engineer
DIALOG
Calgary, AB
- $115,000 to $130,000 CAD / year
- Full-time
…career stages, and apply project leadership skills that define a senior career in building mechanical…

Closed listing

Tek Leaders Inc

Technical Customer Success /AI Observability Consultant

Montreal, QC, Canada

Contract

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Contract
Closing date: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

Hello,

Please review the JD below and let me know if you're interested in an updated resume.

Technical Customer Success /AI Observability Consultant

Hybrid 2 days in Montreal, QC - Canada

6-12+ Months Contract

Primary: Grafana + Observability + Kubewatch

Experience: 7–10 years overall, with 3–5 years of Customer Success specifically.

Experience : 10 years

Job Description :

Job Requirements P1 C3 TSTS Consultant shall provide capacity to the Observability Tracing Squad Product Owner.
Detailed tasks include, but are not limited to the following: Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings Maintain existing customer-success metrics and data as directed Responsibilities include, but are not limited to the following Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both Review the customer journey, determine how it s supported, and use a consultative approach to help clients overcome issues and achieve their goals Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement Work with our fleet leadership team to boost customer referrals and develop case studies Basic understanding of Observability. Basic experience of working under Linux.
Helps in technical troubleshooting, help customers in instrumentation of the applications to send teler observability tools.. C.
Maintain technical documentation in our teams internal and user facing docs.
Required skills and qualifications include, but are not limited to the following: Three to five years of experience in customer success Strong skills in verbal and written communications, strategic planning, and project management Analytical and process-oriented mindset Ability to work effectively across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred skills and qualifications include, but are not limited to the following: Bachelor s degree or equivalent in Computer Science or Communications

About employer

More about this job

Responsibilities

Manage the customer relationship across onboarding, implementation, training, adoption, retention, and satisfaction, serving as a trusted advisor and day-to-day contact. Support observability implementations and troubleshooting, coordinate project workflows, analyze customer and campaign performance, and maintain technical documentation and customer-success practices.

Requirements

The role calls for 7–10 years of overall experience, including 3–5 years in customer success, with experience in Grafana, observability, and Kubewatch. Candidates should have strong communication, strategic planning, project management, analytical, and cross-functional collaboration skills, along with basic Linux and observability knowledge; a bachelor's degree in Computer Science or Communications is preferred.

Skills

Grafana
Observability
Kubewatch
Customer Success
Customer Onboarding
Implementation
Customer Training
Customer Retention
Technical Troubleshooting
Application Instrumentation
Linux
Technical Documentation
Strategic Planning
Project Management
Data Analysis
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Grafana
Observability
Kubewatch
Customer Success
Customer Onboarding
Implementation
Customer Training
Customer Adoption
Customer Retention
Customer Satisfaction
Observability Tracing
Linux
Technical Troubleshooting
Application Instrumentation
Technical Documentation
Customer Support
Strategic Planning
Project Management
Data Analysis
Campaign Performance
Customer Journey
Stakeholder Communication
Cross-Functional Collaboration
Third-Party Service Providers
Case Studies
Customer Referrals

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